I got this app because I often visit goodwills and other thrift stores and I was hoping to use it like eBay or something like that, its very different from that. I’ve had the app for a while and its functionality is just awful. I have it set to tell me when im outbid or a items ending soon, does it tell me? No. I’ve tried everything possible to get it to work and it never does. The bidding on this app is almost worse. It’s time left only updates if you manually click it, as someone who always bids last couple of seconds this makes it very hard and frustrating. Ive bid on multiple items but then it says the times gone already and i lost when it still counted me as bidding. If I could add literally anything to this app it would be a actual timer. Or at least working notifications, with all the money goodwill makes they can add those simple things, but will they? No. The whole app is very hard to use and its rare you actually win auctions here. Goodwill please go and hire some more app developers to fix this mess of a shopping website.
Purchased GoPro hero 4 online bidding, I paid by credit card FedEx driver stole my GoPro 4 FedEx driver showing picture taken from the street I never received my camera lets shut down any companies that that advantage of customers who pay I will never never deal with goodwill or FedEx again if you had package stolen by FedEx driver please post share on all social media platforms to make more painful you spend 8.50 for FedEx no signature required goodwill give our purchases away by driver who have and idea what’s in the box. I’m out of money and my camera that’s ok when enough customers get feed up the lost of money for both companies I bet they take action then
I love this app but I struggle to use it anymore. There is a handling fee, a shipping fee that is based on weight. Then are blatant enough to show that a 2 lb item is being shipped at a 7 lb price. I was told it's probably the size of the box, except it can't be the size of the box, once it was shoes in their own box. My stuff is already expensive: much higher than the actual weight because I have to ship a lot of stuff to Alaska. And THEN they ask for a donation to round up toyr change. Those prices are wild. I am struggling to end post. I hope they will reconsider since we are some of these details. 💯
This app is completely terrible and actually sad. It’s really sad that a company that gets their stuff for free and makes about a billion revenue per year can’t afford a decent app developer! They are probably just getting paid $15 an hour, so maybe that’s why. I was about to bid on something and with 20 seconds left, as I placed my bid, the app just crashes. So now I won’t be getting that pink coach purse I guess. Also the search bar is extremely sensitive and you have search something very broad to find what you’re looking for, if you type in anything slightly specific, it will show no results. Also some of the people they hire to take the pictures of the items, need to be fired immediately. They don’t know how to take straight pictures of the important things such as the brand or size tag on the things. Please get yourself together goodwill and get some better corporates that aren’t Middle Aged white men who know nothing about making things look professional.
The app has always been clunky as others have said however the last 3 months or so I haven’t even been able to sign in. The app crashes every time I try. I’ve updated it, deleted and reinstalled it and nothing helps. It’s honestly less clunky to just use a browser than the app. Not to mention the prices of many items and the shipping are quite high considering the company acquires everything for free. It’s a great concept but you would think with all that money they funnel in that they could pay a bit more attention to the app.
Writing a review as the “most helpful” was nearly 2 years ago and more of the other applications seem to reflect the individual store instead of the app. I’ve ordered about 5 times from here in the past three months and on every single order I was delivered to within two weeks. From buying to paying the application does provide a streamlined experience to bidding.
The reason for not being 5 stars is as other noted; the shipping can be costly. HOWEVER, there is a shipping calculator in the details of the item that will break down how much it will be before bidding.
One general rule of thumb I follow is filter within your state to keep costs to a minimum. I am in California and for the orders the most I’ve paid was $15 but this was due to a bigger than average Nespresso (At a very good Deal).
From here shipping (In my state) goes via UPS and is fairly quickly.
Overall the app itself is pretty good, shipping is high but this is largely due to people not actually using the tools and calculators provided.
I grew up going to Goodwill since I was a kid. We couldn’t afford new clothes, so my mom would take us there and we would find good stuff along the way. People there enjoyed their jobs and it seemed something good was going on.
Today Goodwill over charges for donated items; $10 for a stained tee, $50 for a pair of shoes, and now they have an auction where items go beyond their initial shelf value. You go into a Goodwill and there is no morale, no one looks happy, and they still ask for donations. Sorry I refuse to thing that Goodwill from the top down is genuinely leading with intention to make a difference in their employee lives. Take a page out of Trader Joe’s or Costcos book.
It’s been a while since I’ve used the Goodwill app largely due to the clunky experience, however I recently downloaded the upgraded app and I LOVE the new user interface! This is a HUGE improvement from the previous app. My only ask/request is for the app to save and display calculated shipping cost based on the last shipping address entered. It’s redundant to keep clicking “Get Estimate” each time to check the shipping cost for all saved items. If I click into “My Favorites”, it would be great to see all my favorited items along with the most recent bid price and estimated shipping cost displayed without having to click into each item to view/calculate shipping cost.
Thank you and great job!!
Weak, non-support! Site location’s claiming to be the one’s who are selling items at auction, have no idea what you’re talking about when you call directly, to follow up on a paid item that has not been shipped. They try to send you to a website where all you get is AI…. FAIL!!! Missing a paid for item from AZ, an auction I bid on, was all of a sudden canceled and NO RESPONSE from customer service when I followed up!!! I feel there is an inside “job” going on here… GW bidder’s that Jack the bid’s, insider’s that realize what’s being sold and cancel the auction, so they can sell privately… NOT ONE CUSTOMER SERVICE MEMBER HAS EVER CALLED ME BACK AFTER MULTIPLE REQUESTS!!! I’ve made my last attempt with GW… once… IF, the HUNDREDS of dollars I’ve paid already on items at auction, are delivered! This operation is shady!!! Warned!!! DONT GIVE THEM YOUR MONEY!!! Their behavior does not reflect their claim to be an entity of Good Will! Hope you read this, Corporate! I feel a claim needs to be filed!! How many does it take before you get your act together!!??
I downloaded this app a month ago. Sense then, I have purchased three items. The first item I purchased came not looking like the photos and incredibly dirty. The second item came and was a completely different shoe AND four sizes larger than the shoe i ordered. The third item came and was a completely different shirt than what I had ordered. These people are scammers. They are refusing to refund me or replace my items unless I go through the hassle of fixing their mistake and mailing all of these items back to them. I work full time and live a busy life, they should’ve gotten it right the first time. I didn’t purchase what they sent me and I didn’t receive what I purchased, so them withholding my money is illegal. Also, shipping for pretty much everything on this app is 10$ or more.
Night moon;.1273
Any old customer
Hootiee
iiTina_xoxo
angielg1
A_G_Baltazar
Jaames1:2-4
212Wanderlust
Phokeau
savannah021340
