OK when it functions
Response from developer
Hello. We sincerely appreciate your comment and apologize for the inconvenience caused. Your feedback is very important to us, and we are committed to improving your experience. Thanks to your comments, we have identified an error in the real-time consumption display in the app and are already working to fix it. We hope to resolve this issue as soon as possible. We appreciate your patience and understanding. Thank you very much. Equipa de Suporte Digital.
New update - EDP removes many negative reviews!
we are not going on holidays so we can save up to remove EDP system. It is in our experience very inaccurate includes electricity at night.! any electricity you generate and sent to the EDP grid is minimal 0.001 euro per kwh - This was a very bad experience for me as a consumer and I guess other consumers who have also written reviews are also very unhappy. I’ve already mentioned that many of the bad reviews. keep being removed.
EDP needs to treat its customers better and make a better offer to customers.
People of Portugal need more competition in the power supply business which with regulation will improve the quality of service and innovation away from this state owned utility- which the Chinese government though its 3 Gorges Dam power co.is the biggest shareholder
Response from developer
Hello. We appreciate your feedback and apologize for the inconvenience caused. We would like to clarify that the information displayed in the app regarding the consumption and production of the solar panels is obtained through constant communication with the installed meters. If there is a record of production at night, this may indicate that the inverter clamp is misaligned, and technical assistance may be required to correct the issue. To help you resolve this matter, we kindly ask you to send us an email at edpdigital@edp.pt, including the email address used to access the app. Thank you. Equipa de Suporte Digital.
Still suffering poor choice of EDP
Response from developer
Hello. We appreciate your feedback and apologize for the inconvenience caused. We would like to clarify that the information displayed in the app regarding the consumption and production of the solar panels is obtained through constant communication with the installed meters. If there is a record of production at night, this may indicate that the inverter clamp is misaligned, and technical assistance may be required to correct the issue. To help you resolve this matter, we kindly ask you to send us an email at edpdigital@edp.pt, including the email address used to access the app. Thank you. Equipa de Suporte Digital.
Unstable and unreliable and loads of missing data
Response from developer
Hello Incognito8002. We appreciate your comment and apologize for the inconvenience caused. We want to assist you. Therefore, to better analyze what happened, we kindly ask you to send us an email to edpdigital@edp.pt, including your app access email and, if possible, a video showing these behaviors. We promise to respond promptly. Thank you. Equipa de Suporte Digital.
This app is useless. UPDATE Feb 24
2803/24
Having a response an an appointment for technical support. I came to Portugal. Stayed in all day of the 27th and Sérgio Rodrigues the engineer I was expecting, surprise surprise did not turn up. No call nothing. EDP Solar. DO NOT go there. There are many more reliable companies who do the same thing.
Totally unreliable. Solar panels taking up space not saving the planet. Well done EDP
Back in January I posted a bad review if this app and the service of EDP solar in Portugal. Hoping to get some help with a very long term issue. I heard back from someone called Jose F from EDP digital. I have his full name but chose not to publish here. There followed many many emails and promises of assistance. I got very excited. Only for the emails and help to stop suddenly. No reply. No help. How a monopoly company can get away with treating their customers like this. It's appalling. FIX YOUR APP for the love of God! Over a year ago the app stopped showing any data. I gave contacted EDP in person and in line and no one can tell us if our panels are producing energy. This is because the EDP bill only show ms the amount due after any energy produced is deducted. It does not show the amount deducted if any!! Do the only way you know if the panels are working is if the app shows the energy produced. The app is not working!!! Do we are paying for solar panels but don't know if they work. So ANNOYING. Is the problem with the app or the panels???
Update
Response from developer
Hello Stamper1940. We apologize for the delay in responding to the emails you sent us. As indicated in the email we sent you, consumption information does not appear in the app because the equipment installed on-site is not sending us information, so it will be necessary to replace these same equipment. Therefore, we ask you to indicate in the email the date for the technical team to make this visit, please. Thank you. Equipa de Suporte Digital.
Poor app. Doesn’t show battery activity
Response from developer
Hello AnnoyedDroid. We appreciate your comment and are sorry for the inconvenience caused. We want to help and correct what you report to us. So, to analyze the configuration of your battery, we ask you to send us an email to edpdigital@edp.pt, with the NIF and email access to the app, please. We promise to be brief. Thank you. Equipa de Suporte Digital.
EDP RE:DY to EDP Solar
Response from developer
Hello RobbieCD. We appreciate your comment and we apologize for the inconvenience caused. We want to help and improve your experience. Thus, and to analyze it better, we ask you to send us an email to edpdigital@edp.pt, indicating the NIE, the email to access the app and a brief description of the errors that appear, please. Thank you. Equipa de Suporte Digital.
Support
Sheilasantamaria Menezes
Calle Viella 4
Javea
Useless
Response from developer
Hello pickinfan. Thank you for your feedback and we regret that the EDP Solar app is not meeting your expectations. We want to help and improve your experience. Therefore, we ask you to send us an e-mail to edpdigital@edp.pt, with the NIF and access e-mail, and a brief summary of the features that are not corresponding to the expected, and how you would like to see them improved, please. Thank you. Equipa de Suporte Digital.
The New EDP REDY?
Downloaded, entered my details and I’m in. It was in my language (English) and as it all looks new I’ll reserve my review until I’ve used it a while.
Did notice reports are not in English.
Looking forward to using it.
Response from developer
Hello Ma99999. We appreciate your comment. Your opinion is very important to us. Yes the EDP RE:DY app is being discontinued. If you need help, please contact us to edpdigital@edp.pt, please. Let's hope your experience is positive. Thanks. Equipa de Suporte Digital.
