Leave a Review Hand and Stone
Useless to me.
Like others, I logged into the account, and it's not showing any membership details. No support available. The employees at the store could not help me, and actually stated that they're not sure how it works. Not a huge deal, but I like to be able to arrangement my appointments online. Instead, I have to call the store to get any membership information, and to schedule my services. Disappointed.Show lessdibblestain
Massage
I just had a massage at Hand & Stone in Lacey NJ. The staff upon entering was very nice; I had my massage with Robin, who I will only use from now on. It was the best massage I ever got & I felt wonderful during & afterwards; I even booked my next massage which I normally don’t do but I wanted to get on Robins schedule. Thank you Robin!Show lesscarol @ LS
Great massage everytime
I see Jennifer ever time I go and she always does an awesome job. She always knows my trouble areas and goes to work. I’ve seen others at the Hamilton, NJ location, but once I clicked with Jen she’s my go to. The front desk staff is always so nice and quick to help.redplt
Good app but need to see therapist name on calendar
I use this app all the time to schedule and it is helpful. The biggest change I would make is when you are looking at the calendar availability, it should show who you are booking with. I would choose different times or days depending on who was available at that time. I have seen multiple therapists so having to search individually is not convenient.Show lessems201
A few good points but still a long way to go
Pro: easy to book an appointment. Pretty easy to see therapists.
Con: no way to correct an error or be warned about inability to adjust a booking within 24 hours. I made a mistake and clicked a time for the first appointment the next morning when I meant to book a few days out. No way to fix the error. Would suggest a 5-10 min window to adjust a close in booking vs immediate no change.
Also would like to be able to select multiple therapist’s availabilityShow lessRabidSquirrel95
Facial with Jackie
I love my facials with Jackie, her hands are soft but strong. I feel very pampered by her during this facial. It’s amazing! She massages my face my neck ,shoulders and my head. Also the aroma therapy is so relaxing. I really look forward to seeing Jackie every month.Donnaloesser
30 minute upgrade option gone!
Where did the option for a 30 min upgrade go??? This is so inconvenient to not have an option except a one hour massage. This have to call in to book which makes me go less frequently because of scheduling capability! Please bring it back for all locations!Bigmak17
Leaves much to be desired
I always do a 90-min massage, but it is no longer bookable through the app. I hope they bring back the 30-min upgrade to the app, otherwise I’ll always have to call. My H&S gifts points for booking through the app, so I feel like I’m missing out since my 90-min service isn’t bookable.
I would find it helpful to be able to select multiple masseuses to search availability. As it is you must select one at a time to look through their calendars individually.
I also don’t like the lack of recognition for being a member within the app. Mine shows the price of the service as though I’m not a member, and I can’t view my points from the app. Not member-friendly.
I’m sure it’s tough to create a decent app, hopefully these features will improve in the future!Show lessConsultingWoman
Unable to book 90 minute massage anymore !!
I loved the convenience of being able to book my monthly massage through the app and not having to call the store due to a hectic schedule. Now all of a sudden the extra 30 min add on massage ( 90 minute ) has been removed as an option. As a member this is a MAJOR inconvenience, as I’m no longer able to see all of the available appointments in front of me. The spa told me they’re unable to help with anything booked via the app and the customer support never got back to me after trying to contact them twice .Show lessTrii K
Used to work goi until a few weeks ago
I never had an issue until a few weeks ago. Now when I go to schedule a massage, only a Swedish massage shows up and no others. I hate having to talk to someone to book.gshoe2019
