Leave a Review Hand and Stone
Happy for an app! Hoping for some improvement!
Would like to be able to add add-on’s AFTER booking an appointment. Sometimes, I decide on an add-on after the fact and it’s nice to be able to add it without calling.
Also is scheduling Cryo going to make it to the app? I keep seeing banners for it but when I try to click on it I don’t get any info (it just advances to the next slide). I’d at least like to get some info and a direction to call my location.Show lessSemidazed
Open doesn’t work
Can see any membership info or gift cardskamika94
Never again
Booked my first and last appointment with a masseuse I met in a different setting. Showed up at the appointed time and noticed on the info tablet that I was scheduled with her. Upon completing my info I ended up with a different individual wanting to perform another service that I hadn’t booked. When speaking to the desk staff, one person indicated that I hadn’t booked a specific masseuse which I know wasn’t true especially since I saw the schedule. Needless to say I left without a much needed massage and booked with another spa in the area.Show lessCLMcQuitty
Canceling
I have to admit, I am not the most computer literate, but I cannot for the life of me cancel a booking using the app. There needs to be some change to let that be more self evident.efsFL
Does not work for me
I was excited to see there was an app, but it doesn’t work. I have an account and the salon I go to sees my reward points on their screen but NOTHING shows in my app. No past appointments , no upcoming appoints…so I haven’t even bothered to try to use it for booking. You can see basic services offered but I honestly don’t even try to use it now.Show lessMathdancer
Doesn’t work!
I’ve tried and tried to set this app up. It directs me to reset my password then when I try it immediately locks my account! I joined the month and month and now am questioning my decision. I’ve emailed and called corporate office and left a message - zero response! Local facility is nice but I would never been a franchisee with this lack of support!!Show lessSher m h
The Spa is Amazing! The App is a Waste of Data Space!
The app does not show your membership no matter if you try to redownload. The staff at the spa can not help you with the app. There’s no way to check your rewards, appointments, besides asking staff at the spa.RMH2407
Phone number error
I’m trying to create an account, yet the app isn’t accepting my phone number as valid. I am entering it correctly.jellychk
Trash App - Use Website
I thought there could be nothing worse than the Hand and Stone website, until I was proved wrong after downloading and attempting to use the new “updated” app. Gosh, how bad was it before the update? It truly feels the app was launched before it was actually finished. Only massage option is Swedish for 60 minutes. Add-Ons are different depending on location. One location gave the option to add on +30 minutes while the other didn’t. It also runs soooo slow, long pauses between selections (being energized by the rotating wheel).Show lessToeyTobb
Can’t Use
Every time I try to log in and ask to reset my password, no email arrives with the verification code. Not in my spam. Useless app.Jetlag1621
