Lovi User Reviews

DIGITAL SKINCARE INC.

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Rip off

After paying the app i could not find my analysis or my skin routine the app kept asking me to so another payment for the ultimate package!!

Ala'a76

3 months ago

Response from developer

Hello, thanks for your review! It seems our support team has already considered your request via email - could you please confirm if you received our reply? We would also be glad to clarify the details about the payments: if you purchased one of the options, charges shouldn't be applied to the same option again. The only exception would be the purchase of another feature (for example, one of the AI tools) or a technical glitch. If you suspect this, please inform our support team via care@lovi.care, and we will check what happened! Waiting for your letter or an update on the review 💜

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This is such a good app, it suggests you what products you need for your skin and to take care of it. I love it! but apparently it takes money away from your card, so im not sure.ITS GOOD THOUGHH!

Jddiei

3 months ago

Response from developer

Thanks for sharing your feedback! We’re thrilled to hear that you like the app! If you need any assistance with the subscription or just want to check the payment details, please feel free to contact us at care@lovi.care - we'll be happy to help you 💜

Good luck trying to cancel!

I have submitted cancellation requests and they have charged me two months in a row despite cancelling! Had to open at PayPal dispute!!

sneri88

4 months ago

Response from developer

Hi, this is the Lovi Support team! We apologize for the long wait for the reply. Could you please confirm if your inquiry has already been addressed? If you need any help with the subscription, please contact us at care@lovi.care, and we will be happy to assist you and guide you through all the steps! Waiting for your letter or an update on the review 💜

SCAMMERS…. BEWARE!!

DO NOT DOWNLOAD THIS APP!! … I did not sign up for any subscription whatsoever, nor have I ever even received any form of email communication from this company. However, the company has somehow charged my credit card without even alerting me! Apple doesnt seem to know how this has happened and are now investigating. Conveniently enough for the app, there’s no way to get in touch either. I Have now called POLICE as well as well as my CREDIT CARD FRAUD TEAM!! DO NOT DOWNLOAD THIS APP!!

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Stephen (Scotland)

5 months ago

not well put together

I think the idea for the app is pretty cool! The way the app ACTUALLY is though seems like a cash grab that was made in a hurry. When you look at the page for a product, it will have a score on how well it suits the user, however, it gives different percentages depending on how you get to that page. It gives a lower score to products that I search, even if it’s in my recommended routine with a much higher score. (ex: It recommends COSRX’s Hydrium Watery Toner to me at 82%, then if I search it, it gives me a 62% fit.) The app crashes often and the face scans seem strange to me. The review does not take into account the 3D scan it just took of my face, just the initial picture. I don’t understand the point of this other than theatrics or training the AI for something else other than the usage of the app. I also don’t appreciate that the website I used to sign up for the app promises a report of some kind, but does not deliver in the app. I really regret paying for this, I don’t think it’ll do anything for me in the next month.

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ghostbee091

5 months ago

Terrible

Useless app, you can find the info you want for free online. I asked for a refund on the same day I downloaded the app and they simply ignored my emails

lululles

5 months ago

Don’t use this app!

I’ve been trying to cancel for weeks and they took money out of my account anyways. Customer service is absolutely horrible I can’t get ahold of anyone to cancel my subscription

Pedersen2024

6 months ago

Response from developer

Dear Pedersen2024, I apologize for your poor experience. We're truly sorry for the inconvenience you've faced while trying to cancel your subscription. We have been working diligently to address these issues. Please email us directly at care@lovi.care and we will promptly assist you in canceling your subscription and resolving any payment issues. Thank you for your patience and understanding.

Doesn’t work

This app is extremely glitchy and pauses then disappears in the middle of my analysis.

Riyah Yahoudi

6 months ago

App does not work

It won’t open after paying $30 for the service it says…Opps!!! it’s taking to long to load please retry

Sea_Sun07

6 months ago

Response from developer

We're really sorry for the inconvenience you've experienced with our app. We've been working attentively to fix every bug and crash. If you still have an active subscription, please give our app another chance. If your subscription has expired, please email us at care@lovi.care with a note from your App Store review, and we will help you regain access to the app with a special gift code. Thank you for your understanding and patience.

Charged without authorization and now the app wont load

Not only that I cancel my trial before it expired and I was charged $100 without any direction as to how to cancel because nobody is responding, now the app won’t load for the last five days and there’s nobody to contact to fix it.
I’m calling my bank to dispute discharge and report fraud

DijanaPP

6 months ago

Response from developer

We're truly sorry for the trouble you've encountered with our app. We've been working attentively to fix every bug and crash. If you still have an active subscription, please give our app another chance. If your subscription has expired, please email us at care@lovi.care with a note from your App Store review, and we will help you regain access to the app and assist with any payment and subscription issues. Thank you for your patience and understanding.