MILKRUN User Reviews

Woolworths Group Limited

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Quick!

After being away ( not food in the house ) and not feeling well I was looking for a grocery store to deliver ASAP.
Being a previous user I knew they were able to deliver quickly but I had zero expectations as other supermarket platforms were only able to give delivery hours away and for a price.
MILKRUN were the fastest and most efficient!
Delivered within 30 mins! Wow. I got free delivery ( thank you ) which I was happy to pay for the convenience!!! The app is also super easy to use and tracking the order means I was able to be down stairs as the delivery arrived!
Well done 👍🏻

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LMICA

a year ago

MILKRUN

I had a really hard day yesterday and didn’t get to get my groceries from shopping. Came home, had a cuppa and breathing session. Tried to get milkrun app but my brain didn’t cooperate, called up and had a great guy guide me step by step to install app, organise my payment cards to phone and helped with starting my order. Excellent customer service! Thankfully! I actually ended up getting most of my needs and some great specials. More than I thought I could. Delivered to my door in 42mins , it was after 5pm and I was sure it would take an while due to time of day but 41 mins… dingdong!
All packed carefully especially my bread which I am fussy about. Highly recommend Milkrun and will be using them regularly now and avoiding the hassle of supermarket shopping with the grandkids in tow!
Happy Shopping. Thanks Milkrun.
Happy Yiayia

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Milkrun Lover

a year ago

Response from developer

Wow, Yiayia, Thank you so much for taking the time to leave a review. Your experience warms our hearts and we're so glad we could assist you through a challenging day. Kudos to our team for the stellar support and welcome to the MILKRUN family. 💙

So easy and convenient

Never had an issue with the app. Very easy to use. Great for my elderly mum to be able to just quickly order. Always arrives in under an hour. Always arrives in perfect condition. Great for when you are in the middle of something like cleaning the house or doing homework to not be interrupted and have to leave the house, when you need something. Delivery is only $5 - first three deliveries were free. Minimum spend $20. Works for us !!!!

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selw

a year ago

Response from developer

Thank you for your review. We're so happy to hear that the app is easy and convenient especially for your mum as well. Thanks again for taking the time to write such a lovely review, the team appreciates it so much.

Typical failure to meet delivery times

As with all of these delivery apps, they give you a time and then constantly change to delivery time as they never ever meet it. They add 10% to all the grocery items, and then add delivery charges. If you see a coupon being displayed to you as an offer, take note as they never show it again after you add items to your cart.

It’s a typical computer optimised marketing machine, where it’s trying to maximise profits as much as possible. A vastly more expensive way to shop, and honestly it’s just as fast to go to your local countdown and buy it in person as you will end up wasting time waiting for a delivery driver to eventually deliver some of the groceries you ordered.

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Nicknameistakenarrg

a year ago

Response from developer

Oh no! We're sorry about this. Our customer service team will be able to help you out regarding missing coupons. We're also working on enhancing the delivery tracking experience so that times displayed are more accurate. Please reach out on 1300 092 577 and we'll get to the bottom of this for you.

Fantastic service - couldn’t recommend more

Needed a few staple pantry items and school lunch box fillers and I saw someone recommend Milk Run on our FB community page. It arrived within 20 minutes of me ordering - I couldn’t believe the efficiency and quality of service. Appreciated the free delivery for first three orders to be able to trial it but I will definitely be using the app regularly as a parent who is often too busy and disorganised to realise I need supermarket items until the last minute.

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Kelz110

a year ago

Response from developer

Hey Kelz110, Thank you for sharing your positive experience! 🌟 We're thrilled you found us and welcome to the MILKRUN family. 💙

Disastrous experience

First order. It took a while for our delivery guy to locate us as the app was sending him to different addresses while delivering. He was on the other street for 20mins so I have to message the guy and show him the proper location from Google maps.

My order today, the driver was handing us a different order for a different customer and he told us that he was given the wrong bag by Woolworths. We refused the order and tried to call or chat the MILKRUN support via the app but couldn’t get to any one. Support should be available readily for delivery apps. I have to wait for an email response now and we didn’t have our groceries too.

I probably will not use this service ever again.

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AussieChobie

a year ago

Response from developer

Hey, We're really sorry about your delivery experience. It is far from the MILKRUN magic we set our to deliver. We're sorry that it was difficult to reach out to support. We are available now on 1300 092 577 to ensure that your refund has been processed.

WW’s have ruined Milkrun

The app itself works perfectly. My issue is with the fact that since WW bought Milkrun they’ve literally ruined it. Such a flop. No more friendly person on an eBike, no more cool, interesting products unavailable elsewhere, no more speedy delivery. Think of all of the most generic, boring items and then imagine them getting delivered at a huge markup, by an unhappy (probably Uber) driver, in an highly unpredictable time frame. Pointless, boring, ruined. The marketing team have done a truly awful job trying to replicate the tone of the marketing, which is none of my business but just adds insult to injury. Milkrun used to always give you a treat like a mars bar with delivery, last week with a WW Milkrun we got a free pack of wheat crackers with a ‘this ones on us!’ sticker on it - like, what do you mean? That’s not a treat, it’s a burden. A waste.

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crm1192020

a year ago

Love it!

So happy that I can access super fast delivery on grocery items that I don’t have to leave the house for. I was extremely happy with the choice available to me. Of course it isn’t the whole range (I saw some people complaining) but the essentials are here, and obviously enables the whole process of delivering within 1 hour. My groceries arrived within 45 minutes, they were fresh and hot, and let me have some healthy food without having to see another human. WIN! Shout out to whoever the lovely person was who popped a surprise chocolate into my delivery. Lunch dessert bonus. Yum! 🥰

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AQR3000

2 years ago

Response from developer

Thank you for taking the time to leave a review. The team is so happy to hear that you are getting what you need exactly when you need it. We are constantly expanding our range on a weekly basis and hope to bring you even more of your favourites and essentials. We love a lunch dessert bonus too! Thanks again for your support and we look forward to delivering your next order.

Don’t believe the fake reviews

I’ve never reviewed an app before but hoo boy. Every single item listed has hidden marked up price s on it from the same products listed in the sand online stores. You’d save so much more money just doing a click and collect or regular delivery order. Why not just be transparent and include it in your delivery and service cost?

Also, all the 5 star reviews here are clearly fake and written by the app developer company, which is such a shonky practice to try and appease the client instead of just focusing on boosting the ratings by improving the functionality and bug fixes. Was hoping this would solve my shopping problems as a new mum, but it’s not a very well thought out solution to release during a time of inflation and rising costs of living.

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Amber flowers

2 years ago

Response from developer

Thank you for your feedback. To help people save a little more, we have around 1,000 specials active on the app daily plus exclusive Metro60 deals. We're working to get Everyday Rewards available on the app very soon.