Review for delivery 9Nov2024
My first delivery was sensational, couldn’t have been happier the subsequent 2 have been disappointing. Despite filling in details to say delivery to back door and putting a large note on the front door saying ‘deliver to back door’ which is shaded, both the last 2 deliveries have just been dumped on the front doorstep which is only probably 1.5 metres from the footpath and in the full sun, even when I asked the 2nd delivery driver to deliver them to the back door he just drove off.
What is the point in asking for specifics if your drivers just ignore it. I thought I’d try again after many weeks but
If I can’t be guaranteed that the instructions will be followed I’m not sure I will use you again. I’d actually like someone to calll me or some guarantee to be given.
What is the point in asking for specifics if your drivers just ignore it. I thought I’d try again after many weeks but
If I can’t be guaranteed that the instructions will be followed I’m not sure I will use you again. I’d actually like someone to calll me or some guarantee to be given.
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The best!!!
So easy! Delicious, fresh, organic food. Multiple options. Timely! Makes life so much easier!
Makes life easier
When it’s after 3pm you can’t order Woolworths or Coles for same day delivery usually, but with Milk Run you can and for only $5 delivery fee. Often there are free delivery promos too and so many good deals, as well as specials which are often a very similar price to the weekly Woolworths specials. And you can even get Everyday rewards points on your shop if you link your card number, not to mention-delivery is usually in about 30-40 minutes or even less. What more can you ask for?
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No choice of substitute
Great for when you need stuff and can’t be bothered to go out, a little more pricy but that’s to be expected.
What’s most annoying is that you can’t choose what item you would like instead of the one you ordered, if it happens to be out of stock. Very annoying if you’ve made an order because you wanted a particular item , add extra stuff to get it to the minimum spend, then when it arrives it’s substituted for something you don’t want!
What’s most annoying is that you can’t choose what item you would like instead of the one you ordered, if it happens to be out of stock. Very annoying if you’ve made an order because you wanted a particular item , add extra stuff to get it to the minimum spend, then when it arrives it’s substituted for something you don’t want!
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Very Happy
I have now used MILKRUN twice, and find it to be a wonderful service for those that are getting old and disabled. I can no longer go to shopping centres and walk up and down all the isles, push a trolley or carry heavy bags. The service has been ultra efficient and items are well packed. It has stopped the need for impulse buying and I am sure that over time I will be saving money. Thank you & well done to the organisers of MILKRUN.
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Was good but no longer used
I enjoyed milkrun when it first came to Dunedin and used it for all my groceries. The mark up is a bit off putting and the delivery fee is quite high but I felt the convenience made it somewhat worth it.
Recently though, it has not been operating during usual business hours. As I write this, it is yet again closed with no explanation at 3.20pm on a Thursday. It has become so unpredictable and has no actual hours that it adheres too. Therefore it is no longer useful to me and I will return to click and collect at packnsave.
Recently though, it has not been operating during usual business hours. As I write this, it is yet again closed with no explanation at 3.20pm on a Thursday. It has become so unpredictable and has no actual hours that it adheres too. Therefore it is no longer useful to me and I will return to click and collect at packnsave.
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Great idea, poorly executed
Look, I think this idea is GENIUS! My partner and I jumped on this so quick when we saw it come out however, in all honesty… the app has been pretty lazily put together.
There’s no way to categorise you scrolling, there’s none of the specific nutritional info (kj, sugars, protein etc) under any of the items, price-per-unit is only available on some items which defeats the purpose of being able to compare.
But our biggest issue is the delivery fee. I live about two minutes away from a supermarket and my mums house (where we usually stay on weekends) is about a 15 minute drive to the nearest. But since the fee is generalised, I pay the same price for someone to drive it 10 minutes to my mums house (which is fine) but also to DRIVE IT 30 SECONDS DOWN THE ROAD TO MY HOUSE…
Since I live so close, I hardly ever get my groceries delivered but this cost issue, takes away any element of convenience.
I hope they make some chances to make the shopping experience feel more personal and worth it, because it really is a great idea!
There’s no way to categorise you scrolling, there’s none of the specific nutritional info (kj, sugars, protein etc) under any of the items, price-per-unit is only available on some items which defeats the purpose of being able to compare.
But our biggest issue is the delivery fee. I live about two minutes away from a supermarket and my mums house (where we usually stay on weekends) is about a 15 minute drive to the nearest. But since the fee is generalised, I pay the same price for someone to drive it 10 minutes to my mums house (which is fine) but also to DRIVE IT 30 SECONDS DOWN THE ROAD TO MY HOUSE…
Since I live so close, I hardly ever get my groceries delivered but this cost issue, takes away any element of convenience.
I hope they make some chances to make the shopping experience feel more personal and worth it, because it really is a great idea!
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Terrible app and company service
Okay, milkrun delivered my order to the wrong address and even had the nerve to send me a confirmation photo from the wrong house! This resulted in me losing a $75 order which frankly I can’t afford in this economy (I don’t know many who can) I was unable to contact the delivery person via the app to let them know (call wouldn’t go through) and the pre-generated messages were irrelevant and answered by an AI. After selecting a pre-generated option in lieu of making a complaint I was emailed a $10 coupon on my next order over $50. Once I replied and requested a refund I have been ignored ever since. I will be deleting the app and advising every single person I know to avoid it. I never write reviews or make complaints because usually I can just explain it away as someone having a bad day or a business being busy. But the complete removal of the ability to lodge a complaint, the disdain for both customers and workers is a real kick in the guts. I’m still subscribed to their mailing list despite multiple attempts to unsubscribe! So “Dave” the “CEO of milkrun”, stop emailing me and give me back my $75.
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So reliable and helpful!!
My husband and I recently got our car stolen so we weren’t able to grocery and was finding it hard to keep up with what we needed at home. My aunt suggested Milkrun and I didn’t have any idea that it would be so useful for things like emergency runs. It was super fast and reliable and the first three orders are free. It is a bit more expensive if you compare to other grocery delivery sites but it’s reliability will be a plus+++ for me. Would definitely use again for future buys. The driver that dropped it off was also very nice and accomodating. Everything was sent in a little under 40 minutes. Im sooo happy to have gotten everything that I needed for this week.
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Star App 🌟🌟
Ive used Milkrun twice so far and I haven't had any problems with any of my deliveries. Theyre always relatively quick and save me from having to go out when im feeling lazy. I have been asked by a delivery person once prior to give him a good review to which I agreed but there is no feature on the app to do so. I hope this gets added soon as I think it would be helpful for customers and Milkrun. 🌟🌟
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