Leave a Review MyZen by Zenoti
Great when it works
I love being able to see my schedule and transfer tip money when the app works. Constantly have to redownload, resign in or restart my phone to get it to work lately.Momma the iguama
Developer Response
We're glad you're enjoying the scheduling and tip transfer features! Our recent update aims to improve stability. If issues persist, email us at myzensupport@zenoti.com for assistance. If things have improved, please reconsider your rating. Your feedback is invaluable.Upset
terrible terible I am all your help me to download this app to keep track of my tips and so forth that I can tell you that I’ve used it a little bit and it crashed on me. I cannot seem to pull the screen up. I have uninstalled and reinstalled numerous times. smhFramce Pope
Developer Response
We understand your frustration. Significant improvements in stability have been made since your review. For further assistance, do contact myzensupport@zenoti.com. If things have improved, please reconsider your rating. Your feedback is invaluable.Worst app ever
Zenoti anything is trash! Everyone in the entire salon hates everything we have that is zenoti! Both of the apps are trash! Just awful. My card was also compromised and they won’t give me the money back!Blue6280
Developer Response
Hi there, I hope you're doing well. If you're experiencing any issues or have any concerns, please don't hesitate to send an email to myzensupport@zenoti.com. Our team is here to assist you and will do everything we can to help. Thank you for reaching out.I like the idea but too buggy to be useful
I’m running into all sorts of really blatant bugs (appointments not showing up, or showing up out of order or not all necessary details)… I like the idea but needs more work before I can rely on it for work. What a bummer it would be to show up for my 4:00 appointment, but not my 2:00 because it didn’t show up on my schedule.Show lessbryceanasaurus rex
Developer Response
We understand your frustration and are actively working on fixing these bugs to ensure reliability. Please reach out to myzensupport@zenoti.com for assistance. If you find improvements, we'd greatly appreciate your reconsideration of the rating. Thank you for your patience and feedback!Buggy with poor user interface
It crashes and freezes a lot. The schedule is inconvenient to read at a glance (important when you’re scheduled back to back) and changing screens takes forever to load.Lionzen08
Developer Response
We apologize for the inconvenience caused by crashes and slow loading times. Your feedback on the schedule readability is noted. For specific issues or suggestions, please email us at myzensupport@zenoti.com. We'll do our best to address your concerns promptly.Trash
Terrible app. So bugged.td6666
Developer Response
Your feedback is crucial, and we're actively working to resolve any bugs you've encountered. If you have specific issues, please let us know at myzensupport@zenoti.com. We're here to assist you.Logging on
I wish’s there was an option to turn off the PIN code log in everytime you open the app. Just adds extra time to a busy day or when an assistant is checking the schedule for you and you have to give it to them every time.JessebGarcia
Developer Response
We understand your concern about the PIN code login. We prioritize security to safeguard your data, complying with industry standards and our compliance certifications. We also offer options like face ID and pattern lock for convenience which can be found in the menu section. For more assistance or suggestions, please contact us at myzensupport@zenoti.com.Waiting still
Duplicate charge, still not corrected. 3 weeks now. Not happy at allBanker$118
Developer Response
Hi there, we're truly sorry to hear about the duplicate charge issue you've been facing. This is certainly not the experience we want you to have. If this issue is still unresolved, could you please send us the details at myzensupport@zenoti.com so we can investigate promptly? If, however, our team has already resolved this and you're no longer experiencing this problem, we'd greatly appreciate it if you could reconsider your review. Your satisfaction is our top priority. Thank you for your patience and understanding.It’s ok
It’s logs you off. Tries to make reset pin. But if you close app & open you want have to. That’s annoyingBonito La Cara
Developer Response
Hi, we apologize for the inconvenience with the login and PIN reset issue. It sounds frustrating, and we're here to help make things right. If you're still encountering this problem, please email us at myzensupport@zenoti.com with more details so we can look into it immediately. On the other hand, if this issue has been resolved and you're not facing it anymore, we'd be grateful if you could update your review. Your feedback is invaluable in helping us improve. Thank you for reaching out.Worst app ever
Zenoti anything is trash! Everyone in the entire salon hates everything we have that is zenoti! Both of the apps are trash!Developer Response
Hi there, I hope you're doing well. If you're experiencing any issues or have any concerns, please don't hesitate to send an email to myzensupport@zenoti.com. Our team is here to assist you and will do everything we can to help. Thank you for reaching out.
