Leave a Review Frigidaire
Least reliable smart app I’ve used
1. This has disconnected consistently since day one. Sadly rubbish coding. From update to update, regular errors in the app.
2. You are required to register, which also has its flaws. You can’t just connect your “smart” device to the app. Not only do you have to re-register it every time it updates, the system itself fails at registering regularly.
3. It has stopped supporting certain “smart” devices. I purchase the smart Air Conditioner unit fully due to the “smart” capabilities, so that I could cool my place before arriving home. Frigidaire has chosen to stop supporting their own devices in the new update, so now my “smart” AC operates the same as it would have if I’d bought it in 1994, defeating the entire purpose of my purchase.
4. Customer support is astonishing. Don’t even try to contact this company. They don’t even deserve a single star. When the app fails to register your device, it automatically instructs you to click a button to call support and gives you a reference number. When you call support they say “that’s not part of what we do”. It seems two different companies are managing the app side and the physical product side and are totally unrelated - hence the lack of reliability/stability.
The biggest thumbs down. 👎Show lessCJSparx
Developer Response
Very sorry to hear about your experience with us. Can only apologise for our handling of your appliance and case.Scheduler/tasks does NOT work anymore
Our unit is not able to work off the task/scheduler. It is making our experience very frustrating and we found the older versions worked better. This new version ruined my scheduler and now my ac won’t go on or off when we set the schedule. I have the latest version of the app and it still does NOT work.Show lessforgetmenot648
Developer Response
Sorry for the inconvenience. Please try again. We have solved an issue that could affect some users.Ac will not start using a task.
About 2 weeks ago the ac stopped turning on based on the task. It had been working fine for weeks before that. I reset the unit by pressing wifi button for 10 seconds, unplugging it, waiting 30 seconds, plugging it back in, clicking the reset button for 15 seconds then set the task time to turn on but it would not turn on when the time was reached. I am able to see the ac in the app and turn it on manually via the app. It just seems to ignore the task. Also after turning unit off and on and leaving app, whenI go back in it says ”Unavailable”. Once I reset it, It lets me see unit again.Show lesscollector1925
Developer Response
Hi. Sorry for the inconvenience. If the issue persists please contact us at appteam@electrolux.com so that we can support!