Leave a Review Frigidaire
Least reliable smart app I’ve used
1. This has disconnected consistently since day one. Sadly rubbish coding. From update to update, regular errors in the app.
2. You are required to register, which also has its flaws. You can’t just connect your “smart” device to the app. Not only do you have to re-register it every time it updates, the system itself fails at registering regularly.
3. It has stopped supporting certain “smart” devices. I purchase the smart Air Conditioner unit fully due to the “smart” capabilities, so that I could cool my place before arriving home. Frigidaire has chosen to stop supporting their own devices in the new update, so now my “smart” AC operates the same as it would have if I’d bought it in 1994, defeating the entire purpose of my purchase.
4. Customer support is astonishing. Don’t even try to contact this company. They don’t even deserve a single star. When the app fails to register your device, it automatically instructs you to click a button to call support and gives you a reference number. When you call support they say “that’s not part of what we do”. It seems two different companies are managing the app side and the physical product side and are totally unrelated - hence the lack of reliability/stability.
The biggest thumbs down. 👎Show lessCJSparx
Developer Response
Very sorry to hear about your experience with us. Can only apologise for our handling of your appliance and case.Scheduler/tasks does NOT work anymore
Our unit is not able to work off the task/scheduler. It is making our experience very frustrating and we found the older versions worked better. This new version ruined my scheduler and now my ac won’t go on or off when we set the schedule. I have the latest version of the app and it still does NOT work.Show lessforgetmenot648
Developer Response
Sorry for the inconvenience. Please try again. We have solved an issue that could affect some users.Ac will not start using a task.
About 2 weeks ago the ac stopped turning on based on the task. It had been working fine for weeks before that. I reset the unit by pressing wifi button for 10 seconds, unplugging it, waiting 30 seconds, plugging it back in, clicking the reset button for 15 seconds then set the task time to turn on but it would not turn on when the time was reached. I am able to see the ac in the app and turn it on manually via the app. It just seems to ignore the task. Also after turning unit off and on and leaving app, whenI go back in it says ”Unavailable”. Once I reset it, It lets me see unit again.Show lesscollector1925
Developer Response
Hi. Sorry for the inconvenience. If the issue persists please contact us at appteam@electrolux.com so that we can support!I Am So Sick Of Updates (New: My update to the update)
As mentioned in my previous review, at the bottom, I was going to try out using an Alexa routine to control my air conditioner. IT WORKS! The only issue I had is with fan speed on cool. It insists on using Auto. From what I can tell this could allow more timing options as well. It sees it as a thermostat so keep that in mind. ———————————————————————————————————— Since the update my air conditioner schedules no longer work. Yes, WiFi is connected as I can use the App to manipulate my choices. However, the scheduler is not connecting to the unit … no on, no off and obviously no settings. I have unplugged the unit, I even redid the schedules still no interaction. I deleted and reinstalled the app … nada. It was working perfectly before the update. This is a 1 year old top of the line air conditioner. I have gone online to try to get some help from FAQ's but it is a maze of all different appliances to sift through. Having just gotten out of surgery it's just too much for me right now. Now I have to remember to turn on my unit which is not why I invested in this model. ———————————————————————————————————— BTW, not everyone knows your acronyms. What is a PNC? ———————————————————————————————————— Ironically, It looks like Alexa can do what your own app task scheduler can't with a routine. We'll see. If it can, and the app can otherwise communicate with the air conditioner, you've got an app problem.Show lessGrannyDar
Developer Response
Hi, thank you for the feedback and sorry to hear about your experience. I will pass on your issue to the product team and see what solutions they can offer here, or if you need to contact us via our email support. Give us a bit of time, otherwise please email us at appteam@electrolux.com so we can make sure we get a resolution for you. Update Seems we need more information, if you could email us on address above. Go to the appliances settings menu (three dots) and send to us the details in Product Information screen. Or just the model number and serial number. Let's try and get this sorted for you.Can no longer set Tasks on Air Conditioner
Since the latest update, I can no longer set Tasks (to schedule the AC to turn on and off at a scheduled time). This has worked fine for the last two years. I’ve tried deleting and reinstalling the app, and resetting the network. I can still remotely turn the AC on and off with the app but the fact that you can schedule a time for turning it on and off makes the app much less useful.Show lessZinger50
Developer Response
Hi, thanks for reporting this and apologies for your experience. We had an issue with our system that was impacting some of our customers, this has now been fixed. Could you try again? If you still have issue please reach out to us at appteam@electrolux.com with your appliance information.I Am So Sick Of Updates
Since the update my air conditioner schedules no longer work. Yes, WiFi is connected as I can use the App to manipulate my choices. However, the scheduler is not connecting to the unit … no on, no off and obviously no settings. I have unplugged the unit, I even redid the schedules still no interaction. I deleted and reinstalled the app … nada. It was working perfectly before the update. This is a 1 year old top of the line air conditioner. I have gone online to try to get some help from FAQ's but it is a maze of all different appliances to sift through. Having just gotten out of surgery it's just too much for me right now. Now I have to remember to turn on my unit which is not why I invested in this model. ———————————————————————————————————— BTW, not everyone knows your acronyms. What is a PNC? ———————————————————————————————————— Ironically, It looks like Alexa can do what your own app task scheduler can't with a routine. We'll see. If it can, and the app can otherwise communicate with the air conditioner, you've got an app problem.Show lessDeveloper Response
Hi, thank you for the feedback and sorry to hear about your experience. I will pass on your issue to the product team and see what solutions they can offer here, or if you need to contact us via our email support. Give us a bit of time, otherwise please email us at appteam@electrolux.com so we can make sure we get a resolution for you. Update Seems we need more information, if you could email us on address above. Go to the appliances settings menu (three dots) and send to us the details in Product Information screen. Or just the model number and serial number. Let's try and get this sorted for you.Application team - pls stop making this app worse
I am using dehumidifier and app for last 2 years, each update makes this app worse and worse - from user experience, performance, features, etc
After last update can’t open app and connect to applianceUnhappyCustomer_17
Developer Response
Hello! We're sorry to hear about your experience. To assist you further, could you provide more details about your issue including the PNC of your appliance. Please reach out to us at appteam@electrolux.comMy AC experienced
The Ac is working good the app is ok but, my best experience with the customer service person name Cathy she goes above and beyond and when I say above and beyond I really mean it. I am not a tech person so, I could not get the AC to connect for nothing. So I got Cathy and she call me just to see if I get the AC connected ask me to sent pictures of what I am getting and I mean days after I have called with the problem. Then from the pictures and videos she were able to tell me what I was doing wrong and finally have my AC connected and running smoothly. Cathy I lift my hat to you and I really do appreciate your help and support.Show lessAndrea to cathy
Developer Response
Hi, very happy to hear that Cathy helped you! :) I shared you'r nice feedback about Cathy with the US support teamShady precise location access requirement
The app forces location usage as a hard requirement to control your air conditioner. You do not need my precise geolocation to connect to a WiFi router, you're selling this information to marketers. Nope. Already don't trust it.
They disclose in the data privacy policy how they use "non-precise" geolocation info (they provide it to vaguely defined "service providers") yet the app totally forces PRECISE location to move forward, so it may as well fall under the even vaguer "Other Similar Network Activity information" further down, which they do sell directly to advertisers. That can and will ruin your life with robocallers and random identity theft, because who really knows who Frigidaire does business with? Avoid!Show lessInternet Nobody
Developer Response
Hi You can always turn off the location data after connecting to the appliance. We cant get around the location data permission as we are trying to find your Wi-Fi which is a location datapoint. Therefore we are upfront and tell you that we need your location. After connecting the machine you can revoke that permission from the app.After updating app, my appliance is no longer supported
This app *was* working great with my room air conditioner. But after updating the app (in June 2024), the app no longer supports my air conditioner. The displayed error on the app says, “This model doesn’t work with this app.” I can’t imagine why the app developers would suddenly stop supporting a previously working appliance. This is horrible customer service.
My advice to users of this app: if the app is currently working with your appliance, do everything you can to avoid updating the app. I suspect the day will come when an updated version of the app won’t support your appliance. Of course, Frigidaire will probably eventually force you to update the app, as they have done in the past.
My message to Frigidaire: I bought my Frigidaire room air conditioner brand new eight years ago. It’s been a great unit: reliable and cools effectively. However, because of this horrible customer service regarding the app, the next time I buy an appliance, of any kind, rest assured I will not be buying a Frigidaire brand or any other Electrolux brand, including Westinghouse. Instead, I’ll purchase a GE, Whirlpool, Dyson, Samsung, Bosch or LG brand.Show lessAgatha King
Developer Response
Hello! We're sorry to hear about your experience. To assist you further, could you provide more details about your issue including the PNC of your appliance. Please reach out to us at appteam@electrolux.com
