ZIM User Reviews

ZIM Connections Ltd.

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ZIM’s e-sims allow me to stay connected when I travel & great user experience

I’d highly recommend purchasing an e-sim plan from ZIM. During my recent trip to Pakistan, my e-sim with ZIM allowed me to stay in contact with my family and friends and share content from my trip on my social media. Would 100% recommend!

insta1234.

a year ago

Response from developer

Thank you for your wonderful review! We're delighted to hear that our eSIM helped you stay connected with your family and friends during your trip to Pakistan and allowed you to share your experiences on social media. Your 100% recommendation means a lot to us. Safe travels, and thank you for choosing ZIM!

Data won’t load

Purchased an ESIM for South Africa which worked fine, when it expired I purchased another & it won’t load any data. Downloaded QR code etc & installed- very disappointing

paulDronny

a year ago

Response from developer

Thank you for your feedback. We're sorry to hear about the issues you experienced with your second eSIM purchase for South Africa. Please reach out to our customer support team through email or live chat on the app so we can assist you in resolving this issue promptly. We appreciate your patience and are committed to ensuring a better experience for you.

Useless!

I bought a plan but it didn't work. When I reached out to the support team, they asked me to send a screenshot of the issue. I sent it to them but they never got back to me. I asked for a refund but no answer either!

M.Rezazadeh

a year ago

50:50

When to works, great. When it doesn’t, very frustrating :/

Gav2269

a year ago

Response from developer

Thank you for your feedback. We understand how frustrating it can be when things don't work as expected. We're constantly working to improve our service to ensure a more consistent experience. If you encounter any issues, please reach out to our support team through email or live chat in the app for assistance. We appreciate your patience and thank you for choosing us.

Crashes when selecting a SIM offering

The latest version of the app crashes every time I try to tap on a SIM in the availability list of options.

Matt Lee B

2 years ago

Response from developer

We're really sorry to hear you were experiencing difficulties Matt. Could you please provide us with some more details on your experience in an email to our customer support team? You can find the contact form at the bottom of the page - https://www.zimconnections.com/faqs/ Please send us an email and we will work on resolving your issues as soon as possible. Thank you

Excellent for travelling

ZIM is a lifesaver when travelling. Without it I’d have no idea where I am and who I can communicate with. Highly recommended for any traveller!

yusun1998

2 years ago

Response from developer

Thank you for choosing us! We're so glad you would recommend us to any traveller, we want to keep them connected wherever they go. Just so you know, we now offer voice plans on our app. You can get an Orange French mobile number that can be used across 40 countries in the EU roaming zone. 👌

Set up issues

I think this is a great idea but I had an issue signing up to the app. When I entered my details I got a message saying certain special characters were required for the password. Having corrected for this I got a message saying I’d entered the data in the wrong format but it didn’t identify where the error was. There’s not much info required: first and last name; email address, password, country, tick the terms box and that’s it. Can i get a fix please.. Mark

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Allthegear...

2 years ago

Response from developer

Thank you so much for the kind words Mark, we're glad you made the switch to eSIM. We're really sorry to hear you were experiencing difficulties. We've recently made some minor bug fixes to our app so if you could try and create an account again it should work fine. If you continue to experience difficulties please send us an email on our Support Page - https://www.zimconnections.com/faqs/help. You can find the contact form at the bottom of the page. We'll get back to you as soon as possible. Thanks again for choosing us as your way to stay connected on your travels.

Unable to sign up

Password rules require special character which is then refused - unable to sign up at all

EveryTeachersPensionMatters

2 years ago

Response from developer

We're really sorry to hear you were experiencing difficulties. We've recently made some minor bug fixes to our app so if you could try and create an account again it should work fine. If you continue to experience difficulties please send us an email on our Support Page - https://www.zimconnections.com/faqs/help. You can find the contact form at the bottom of the page. We'll get back to you as soon as possible. Thank you for choosing us and we're glad you made the switch to eSIM.

Can’t register

After reading about this in my newspaper this was a poor customer experience at the first moment of truth!
I entered my details but the app keeps telling me the ‘data is entered in a wrong format’, without telling me what’s wrong. The password includes the required special character, my email address is standard email format, and everything else is normal text.
Disappointed!

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patrickzero

2 years ago

Response from developer

Thank you for your feedback. We apologize for the frustration you've experienced. It sounds like there may be an issue with our data entry validation. Please reach out to our customer support team through email or app live char so we can assist you in resolving this promptly. We value your input and are committed to improving our app to provide a better experience for all users. Thank you for bringing this to our attention.

Best tool to travel

Very easy to use. Choose the destination, the plan you want to use, and then pay. After following the easy steps, you can decide whether you want to activate the plan now, or later (at destination).

I recommend 100%!!

VladiGi