My CityPASS User Reviews

My CityPASS

City Pass, Inc

Travel

Reviews Summary

Positive highlights

🛒

This app hasEasy to book and purchase tickets

🧭

This app hasConvenient way to see multiple attractions

💰

This app hasProvides good discounts and value

📱

This app hasHelpful app with useful features

⏱️

This app hasAllows for advance reservations

Negative highlights

🔗

This app hasDifficult to link and manage tickets in the app

🔁

This app hasEndless email verification process

🤯

This app hasOverly complicated for some users

🚫

This app hasApp not working as expected for many users

🤔

This app hasSome attractions not worth the package price

Top reviews

Most RecentHighest RatedLowest Rated

Apple wallet not working

The app is failing to add passes to the apple wallet which is very annoying if you plan to use it offline while abroad.

CalumBlack

a year ago

Difficult to link

Purchasing the ticket is simple.

Linking the ticket does not work in the app. The verification email includes a website that works if you open it in a browser. However, a link stating “open in app” and the ability to make a reservation in the app would be user friendly.

I

jud0013

a year ago

Response from developer

We apologize for any difficulties using our app. We are working on improvements to this process, and we appreciate your feedback.

Did not receive my tickets

What a scam! Did not receive the 5 passes I ordered. Tried to contact customer service… what a joke! Could not speak to anyone. I will be contacting the Better Business Bureau after I contact my credit card.

MCM2012!!

a year ago

Response from developer

I'm very sorry about this. Occasionally, our ticket emails can be intercepted by an ISP or sent to spam/promotional folders. Our Customer Care team is more than happy to resend them or send them to a different email address. If you hadn't been able to reach them yet, you can reach out to me at alicia@citypass.com for assistance. We also have a 365-day refund policy for unused CityPASS tickets if you were unable to use them during your trip. Apologies for the inconvenience.

Not worth it

Too hard to get your money’s worth out of it. Better to just buy your tickets separately. If you don’t use all it’s more expensive than just buying when you go on the museum website. I miss counted the days and missed out on two entrance fees

PostalJim

a year ago

Useless App

No way to link the tickets purchased online. It will send the link to your email app but clicking the verify link will not launch the app

VigneshBabu8

a year ago

Used for trips to different cities

I like how the pricing works and that you can reserve straight from the website or you can reserve using city pass. But what I don’t like is linking my ticket every time I want to make a new reservation I have to delete the app to re-link my tickets properly, which is very annoying

MaleGQ01

a year ago

Response from developer

We're so sorry that you had to delete the app in order to make reservations. That should not be necessary, and we are working to resolve this issue. Thank you for your helpful feedback.

Awful

The single worst email verification system I have ever seen. Sinful, abominable, atrocious. You should all be ashamed.

Josh Lanier

a year ago

Response from developer

Thank you for your feedback. We apologize for the problems you had verifying. We hear you, and we've been working to resolve these problems that some users have encountered. We appreciate you letting us know.

Doesn’t link to my passes

I bought Chicago city passes on their website. After checking out, I learned they have an app to manage the city passes. When I got the app and went through the link passes flow, I ended up in the mobile Safari app instead of their app. Looks like their app isn’t setup correctly to handle universal links. It’s a shame that I can’t use their app’s flagship feature

Show less

not_keanu

a year ago

Response from developer

Thank you for your feedback. We're sorry you weren't able to use our app, but we hope the web app worked well for you. We're working to resolve the issues that are causing some users problems verifying. We appreciate you letting us know.

Solo Travel

The app is good for what it does, the CityPASS program is very helpful for my solo travel plans to some of the cities listed. Although some items are packaged weirdly, I make due with what I got.

Alex Iler

2 years ago

So far so good

I have used citypass in NYC before the app and now again with it. I like the ability to reserve the entry times in advance for my people. No fuss or surprises. Best way to see New York IMO!

Bourbon+Sprite