My CityPASS User Reviews

My CityPASS

City Pass, Inc

Travel

Reviews Summary

Positive highlights

🛒

This app hasEasy to book and purchase tickets

🧭

This app hasConvenient way to see multiple attractions

💰

This app hasProvides good discounts and value

📱

This app hasHelpful app with useful features

⏱️

This app hasAllows for advance reservations

Negative highlights

🔗

This app hasDifficult to link and manage tickets in the app

🔁

This app hasEndless email verification process

🤯

This app hasOverly complicated for some users

🚫

This app hasApp not working as expected for many users

🤔

This app hasSome attractions not worth the package price

Top reviews

Most RecentHighest RatedLowest Rated

App doesnt update anymore

My new tickets don’t appear in My Purchase.

Tiagosanois

a year ago

Response from developer

Thank you for reaching out. There are a couple reasons why this might happen. Our Customer Care team will be happy to help you get your tickets added. You can reach out to them at support.citypass.com.

Can’t use app, won’t connect to email

Like others, I am stuck in the endless loop of going into the app, “verifying” my email, going to email to verify, then being directed to Safari instead of app. So the actually app is literally unusable for me. I like the whole system with being able to get discounts on tickets, I just wish I didn’t have to use a browser to access those tickets when an app is supposedly available. I will be deleting the app now.

Show less

ekelly1105

a year ago

Response from developer

We're very sorry about this, and we're working to fix this problem that is affecting some users. We appreciate your feedback.

The Apple iPhone app not working

Like other mentioned, the app won’t connect to the ticket bought. Why they put out this garbage to waste people’s time? Apple should ban this app.

Shindig serenades

a year ago

Response from developer

We're very sorry about this, and we're working to fix this problem that is affecting some users. In the meantime, if you need help, our Customer Care team can assist with reservations or anything else you need. You can find their contact info at support.citypass.com.

Apple Wallet Function Not Working

It’s useless without this if you need to access your tickets offline. Please fix!!!

Rower1978

a year ago

Complete Garbage.

I cannot even access my account in the app to add my tickets! I resent the link to connect my email 8 times and uninstalled the app 3 times. And I still cannot access my tickets on the app. A complete waste of time.

SweetyK7

a year ago

Response from developer

We're so sorry about this. If you haven't already, you could contact our Customer Care team to see if they can help. They can also make reservations for you, if that's easier.

Great product - app is not usable

The app will not link to my email. I have about 20 “verification emails” and click the link but it routes you directly to safari, with no way to open the app. Seems like this is very common feedback and gas yet yo be resolved. I even tried deleting the app and still had no luck.

lzzchic

a year ago

Response from developer

We're so sorry about the problems you had using the app. We have definitely heard the the feedback and have been working hard to improve the verification and sign-in process. We appreciate you letting us know.

Perfect

Worked great!

Major12123

a year ago

AppSucks

Horrible app. Waste of time to book reservations. It will never happen in a mobile app

pedanayana

a year ago

This is the worst package ever

The shed aquarium and sky deck are not worth it at all.
Save your money, get a boat ride and Amy museum you like.

bahmannak

a year ago

Response from developer

We're sorry to hear you didn't enjoy the CityPASS attractions.

Broken integration (update)

Quite a useless app - doesn't load in your ticket, you end up having to view them via your browser anyways.

Update from 1 to 3 stars - integration worked after multiple link attempts via email confirmation.

deromcferguson