Avoid. Scammed me out of £64
Response from developer
Hi AK_Wolves, we're really sorry to learn about the local ride provider not turning up. Please can you share your hoppa booking ID, or the ticket ID received when logging your complaint so I can expidite and help for a faster resolution? Thank you
App ridiculously slow.
Response from developer
Hi AB1TheKnowing, thank you for the review. We're really sorry to learn the app was a bit of a pain, our team has pushed some updates during end September and you may have been impacted by some slowness as the changes were propagating. If you have any suggestions you feel like popping over, we'll be happy to hear them at apps@hoppa.com. Thank you
Not fixed
Response from developer
Hi Tangot2, is your issue also related to the verification code not reaching your mobile number? We can override it from our end, if you can please send an email to apps@hoppa.com with your details allowing our team to resend the code and troubleshoot while they're at it. Thank you
Excellent
Great app for booking well priced airport transfers!
Response from developer
Thank you so much for the 5star review! We are dedicated to ensure our clients receive the best.
Unable to sign in
Response from developer
We experienced some issues with customers that have both the app and a Myhoppa account, it has since been resolved. If you face any further issues, please reach out to apps@hoppa.com and our team can assist with verification of your profile. Thank you
App only partially works
Response from developer
Please can you send us more information, some screenshots of what you're facing would be apprecaited as well. You can pass it over to apps@hoppa.com so we can get an engineer involved asap. Thank you
Gary
Response from developer
Thank you for the 5 stars! We really appreciate it.
No shows
Response from developer
We're very sorry to learn about your experience, please share your complaint details with us via our portal - Post travel: https://hoppahelp.zendesk.com/hc/en-us, this will allow our team to start the investigation with the local ride provider to find out what went wrong and provide you with a speedy resolution.
Last update…..
Response from developer
We have made some updates to the app recently, the map is fully functional now. With regards your search where the options didn't come through, can you please send your search details to apps@hoppa.com allowing our engineers to take a look and find out why it was not pulling through? We wouldn't want to be losing out on routes since the aim is to allow comparison and ease of access to all users.