Leave a Review Effecto Symptom & Mood Tracker
Unauthorized Subscription
Being charged for something I don’t use.Liveelouboo
Developer Response
We apologize for the inconvenience you're experiencing. If you're being charged for a service you’re not using, it could be due to an active subscription. Please reach out to us at help@effecto.app with your account email and order number, if possible, so we can look into this and resolve it for you. We appreciate your patience as we work to fix this issue. Sincerely, Team EffectoStill being charged
Still being charged after canceling my subscription! Not a fan!Ayssa Gamez
Developer Response
We’re sorry to hear about the issue with your subscription. If you’re seeing charges even after canceling through the app store, you may have a direct subscription with us. Please send your account email and, if possible, your order number to help@effecto.app, and we’ll investigate and resolve this as quickly as possible. Thank you for your patience as we work to improve your experience. Sincerely, Team EffectoDo not download
I downloaded this and didn’t sign up. I was subscribed without signing up and noticed the expensive recurring payments automatically coming out of my account. Do not download even by accident.Lopez1980s
Developer Response
We’re sorry to hear about your experience. Please know that our subscriptions require user confirmation before being activated, and we aim to ensure that the process is as transparent as possible. Please contact us at help@effecto.app with your account email and, if possible, your order number if you have any more questions. Sincerely, Team EffectoNo refunds and anti-ADHD people policy
As mentioned already, the design of the app is terribly confusing and counter-intuitive for ADHD people.
What's most shocking though is their scaming system. I, like other people got charged for another year even though I was not using the app at all. I immediately emailed the customer service and they said they won't refund me, even though I explained there was no reminder/notification of any future payments to be taken off my account (and I asumed I agreed on a one-off yearly payment only, not a full on continous commitment for years, especially that it didn't show in my direct debits not in my apple apps).
I explained I cannot afford to pay for something I haven't been using and for ANOTHER YEAR of it. They ignored it completely and bluntly.
They might respond here to "discuss the matters with them by emailing them" but they will just ignore you, say "send the proof that you tried to cancel BEFORE" and leave you on read.
Maybe they can change my mind if they actually give me the refund after this review and concider actually doing somethng about the issue rather than having these "oh I'm sorry about your experience" fake-care responses.
I find their app and system faulty and purposely designed AGAINST neurodivirgent people. The customer service didn't care at all, it's jokes that it's supposed to be mental-health friendly when it's not and the customer service only proves it.
Never download it, run away people.Show lessMagdalenaPG
Developer Response
We’re truly sorry for the frustration and confusion you’ve experienced. We understand that clear communication is crucial, especially when dealing with ADHD-related apps, and we’re working to make the app more intuitive for all users. As for your concerns about the subscription, we apologize if it wasn’t clear enough that the plan renews automatically. Subscription cancellation must be done via the proper channels. Please contact help@effecto.app with your account email and order number, and we’ll look into the possibility of resolving your situation. We value your feedback and hope to make things right. Sincerely, Team EffectoSo bad!
It's a useless app that's not adhd friendly at all! Impossible to cancel your subscription!! It's a Scam!MumMZAU
Developer Response
We’re sorry to hear that the app didn’t meet your expectations and that you had trouble canceling your subscription. If you purchased through Apple, the subscription can only be canceled through your Apple account. If you’re still experiencing issues, please reach out to us with your account email and, if possible, your order number at help@effecto.app, and we’ll assist you further. Sincerely, Team EffectoWon’t cancel substitution. - scam
Won’t cancel subscription and won’t help. Report the to the Lithuanian consumer protection agency.DPMG888
Developer Response
We’re sorry to hear about the difficulties you’ve had with canceling your subscription. If you purchased the subscription via Apple, it can only be canceled through your Apple account. We would like to help resolve this issue, so please contact us at help@effecto.app with your account email and, if possible, your order number, and we’ll do our best to assist you. Sincerely, Team EffectoNot helpful / hard to cancel
Downloaded app several months ago. It was advertised as interactive tool to help manage ADHD. I opened it and couldn’t understand it - seemed a bit like journaling, logging tool but not really providing any information or training. I realised the add was misleading and cancelled the app.
Some months later I checked my bank to find they have been charging me for 4 /5 months. I thought ‘no, ADHD brain, did I forget to cancel?’ I went to look at how to cancel and turns out you need to email the company to request it! You can’t just do it. So I did, explained I genuinely believed deleting my acc is cancelling, suggesting to check user data to see it was used for 2 min after downloading and then deleted / never opened again. I didn’t receive a reply, following month another charge.
I sent further email and received a reply saying they apologise for my experience but do not refund.
Honestly, it should not be legal to create apps clearly aimed to make money out of confusing cancelling procedure. You should be able to cancel like any reputable app, not have to email and hope for reply. Also this should be made clear when downloading.
Finally like many users I found the actual app extremely confusing and somewhat triggering. I trust if developer had faith in usefulness of their app they would not make it so hard to cancel, and would refund for the service when user data clearly shows the app wasn’t used. I honestly advice the only way this app makes money is from people not cancelling not from someone finding it useful.Show lessLoreieDee
Developer Response
We’re truly sorry for the frustration you’ve experienced and for the confusion around the cancellation process. While Effecto is designed to support ADHD management through tracking and insights, we understand that the app didn’t meet your expectations. Regarding the cancellation, if the subscription was purchased directly from our website, it does need to be canceled by contacting us, as noted in our terms. We apologize if this wasn’t clear, and we understand how that can be frustrating. We’re committed to improving our communication to ensure all steps are transparent. As per our policy, we do not provide refunds unless the product is proven faulty. However, we are always open to feedback and working on resolving any issues as quickly as possible. If you need further assistance or clarification, feel free to reach out again at help@effecto.app. Sincerely, Team EffectoNOT A SONGLE FREE FEATURE
DO NOT download this app, I just wasted valuable time filling out the whole questionnaire, only to find out I have to pay in order to use the app. Might as well not make it free to download because you literally cannot do ANYTHING with it without giving them at least $30. Also many reviews say they make it way too difficult to cancel, so I’m glad I didn’t sign up. Such a shady, scummy app. There are definitely other ones out there with free features!Show lessFlawlessxSong
Developer Response
Thank you for sharing your experience with us. We're sorry to hear that you felt misled by the process. While Effecto is free to download, it does require a subscription for full access to its features. We understand how frustrating it can be to encounter costs after investing time in the app. As for cancellations, we’re working on making the process as clear and simple as possible, and your feedback will help us improve. We genuinely appreciate your input and are constantly striving to enhance our user experience. If you have any other concerns or need further assistance, feel free to reach out to us at help@effecto.app. Sincerely, Team EffectoSCAM - DON’T BUY
Nothing like preying on a vulnerable population. Customer service is atrocious. Don’t buy this app - you’ll never see your money again!
UPDATE IN RESPONSE TO BELOW REPLY: I DID contact customer service multiple times and still get the same response. This is obfuscation at its finest. Horrible, horrible, horrible. You won’t refund me for an unused and canceled product no matter how many times I contact customer service. Stop misleading those you prey upon!Show lesskadeoc
Developer Response
We are truly sorry to hear about your experience and the frustration you've faced. This is not the experience we want for our users, and we are working to improve our customer service to address issues more efficiently. We take your concerns seriously and want to resolve this for you. Please reach out to help@effecto.app with your account email and, if possible, your order number so we can assist you further and ensure this issue is addressed. Sincerely, Team EffectoScam taking advantage of ADHD
First off the app wasn’t that useful which is why I cancelled shortly after downloading and starting the free trial. But I noticed the other day that Apple also thought they were sketch because they flagged the charge from them. Which alerted me that they had not only charged me once but twice for the app when I had cancelled during the free trial. Now I’m trying to get a refund and they claim I need proof. Which of course you don’t get when you cancel a free trial in the app they created. Upon further inspection I do have some emails where they told me they we reactivating my account for 24 hour for a deal. Which right there tells you it wasn’t active and they charged me without my permission. This is a complete scam and I’d be happy to start gathering details for a class action. I’ll add my email here in the future if it gets to that.Show lessNancyloso
