I have found this app to be so helpful. It helped me get through a year of internship, being a graduate student, and working full time without completely dissociating from myself and my needs.
The missing stars are because the app is super glitchy. I usually have to force close it at least a couple of times just to complete a check in.
Show less
Developer Response
Thank you for sharing your experience! We’re thrilled to hear that Effecto has been helpful during such a busy and demanding time in your life. It’s great to know the app has supported you in staying connected with yourself and your needs.
We’re sorry to hear about the glitches you’ve encountered. Your feedback about the app crashes during check-ins is valuable, and we’re actively working on resolving these issues to improve the overall functionality. If you encounter more issues, feel free to reach out to us at help@effecto.app, and we'll be happy to assist further.
We appreciate your patience and understanding while we continue making improvements to enhance your experience.
Sincerely, Team EffectoDid not enjoy this app, did not feel like it was helpful. Went to apple subscriptions to cancel and it wasn’t there (though purchased through App Store) so thought it was all good. Then $89AUD charge for a service I didn’t want. No reminder like you usually get. Sent an email, they took days to respond to say sorry, no refunds. I asked further questions, like how long is my payment until? Please refund the remainder. A week later a long, terms and conditions about how they just don’t do refunds full stop. Red flags! Other companies have refunded under similar circumstances. Do not recommend
Show less
Developer Response
Thanks for sharing your feedback. We're sorry to hear that the app didn’t meet your expectations, and we apologize for the confusion regarding your subscription. It sounds like your subscription might have been purchased directly with us rather than through the App Store, which is why it didn't appear there for cancellation. To cancel, you’ll need to follow the steps outlined on our website or reach out to hello@effecto.app if needed.
We understand your frustration regarding the refund policy. Effecto operates with a no-refund policy unless the product is proven faulty, which is explained during the checkout process, in the welcome email, and in our terms. We regret any delay in response and are constantly working to improve our support team’s response time.
We appreciate your input and will continue working to improve the overall experience.
Team EffectoNo way to cancel until after billed. When you ask for a refund they send you the terms and conditions despite their not being the ability to cancel via your Apple ID like every other legit app. Scammers and hustlers and I regret ever using this unhelpful app.
Developer Response
We sincerely apologize for the negative experience you've had with the app. We understand how frustrating it can be when things don't work as expected. While we strive to make the cancellation process as transparent as possible, we recognize that there may be areas for improvement. If you have any other questions, please don’t hesitate to reach out to us at help@effecto.app. We’re here to help and ensure that your experience improves moving forward.
Sincerely, Team EffectoSeriously. I don’t tend to write in capitals - but if you have ADHD and download this, you will regret it. If you sign up for the subscription, there’s no easy way to cancel. And then you’ll automatically be charged a year later. If you then send an email to be canceled (even on the same day you’re charged) they will claim that since you ‘received’ the item digitally, they cannot refund. Ugh. Shady, shady, shady
Show less
Developer Response
We understand how frustrating this has been for you, and we’re truly sorry for the difficulty you've experienced with the cancellation process. We take these concerns seriously and are working on making the cancellation process clearer and more user-friendly.
Please reach out to help@effecto.app with your account email and, if possible, your order number, if you have any more questions.
Sincerely, Team EffectoNothing like preying on a vulnerable population. Customer service is atrocious. Don’t buy this app - you’ll never see your money again!
Developer Response
We are truly sorry to hear about your experience and the frustration you've faced. This is not the experience we want for our users, and we are working to improve our customer service to address issues more efficiently. We take your concerns seriously and want to resolve this for you.
Please reach out to help@effecto.app with your account email and, if possible, your order number so we can assist you further and ensure this issue is addressed.
Sincerely, Team EffectoI can’t get them to stop billing me.
A waste of time and money.
Developer Response
We’re sorry to hear about the trouble you've had with the billing process, and we understand how frustrating this must be. It’s possible that your subscription was set to auto-renew, but we’d like to help resolve this for you as quickly as possible. Please reach out to help@effecto.app with your account email and, if possible, your order number so we can investigate and make sure the charges are stopped.
Sincerely, Team EffectoHow do you cancel a subscription that you don’t even know you have? I looked on my App Store account, you know, where it shows you your past and current subscriptions? Effecto is not listed. That tells me I never actually subscribed to this app. Yet you have taken my money and refuse to refund me. I’ve asked for receipts. You’re not responding to my emails. I feel like I’ve been targeted as a potential victim because of my adhd. Out of sight, out of mind, right? How many people with adhd do you know who will actually read the entire massive section of small print in the user agreement that you literally have to agree to just to get past the intro screen? You’re literally committing to a non refundable subscription just by checking that box. And try to find your account information on the app? Good luck.
If I could scream a warning to the world I would. Nobody should be taken advantage of like this. You should all be ashamed of yourselves.
Show less
Developer Response
We’re sorry to hear about your experience and understand your frustration. It sounds like the subscription may have been set up directly through our website, which is why it didn’t appear in your App Store account. We apologize if this wasn’t clear during the checkout process. To cancel your subscription, please contact us at help@effecto.app with your account email and, if possible, your order number, and we’ll work on resolving this issue for you. We're committed to addressing your concerns as quickly as possible.
Sincerely, Team EffectoAvoid this app at all costs!! The auto renewal is hidden and there is no notifications before they take the money out and were heartless in their responses after I asked for it to be refunded. Seeing as this app is directed at people with mental health concerns, it’s disgraceful how they have centred their business around taking advantage of the very people they claim to aid!
Show less
Developer Response
We’re truly sorry to hear about your experience and how it made you feel. We understand how important transparency is, especially when it comes to auto-renewals and payments. Subscription fees are shown during the checkout process and detailed in the welcome email, as well as in our terms and conditions. However, we’re constantly working to make this process clearer and more user-friendly.
We take your concerns seriously and are committed to improving how we communicate with our users, especially given the nature of our app. If there’s anything else we can do to help or if you have further questions, please reach out to us at help@effecto.app.
Sincerely,
Team EffectoI have no evidence that i have paid subscription yet i’m being charged 72$ a month? no notification the subscription is active or renewed just noticed charges for crazy amounts after I downloaded the app to try but didn’t use because it was like every other app.
Developer Response
We apologize for the confusion and frustration you've experienced. The subscription terms, including auto-renewal, are presented during checkout and in our welcome email, but we understand that this may not have been clear.
If you are seeing charges despite not using the app, it's possible that the subscription is tied directly to your account with us, rather than through the app store. To resolve this, we kindly ask you to reach out to us at help@effecto.app with your account email and, if possible, your order number. We’re here to assist you and will work to ensure this issue is addressed promptly.
We’re committed to making your experience better and appreciate you bringing this to our attention. Sincerely, Effecto teamI paid for a 3 month trial to see if this was app would help me manage my adhd and I was initially dissuaded to engage with it because I didn’t find it very user friendly. I tried to find a straightforward way to cancel my account but was unsuccessful and was charged $71! I did not receive any reminder email to let me know that my trial was ending or that they were going to charge my card. I also never received any confirmation of payment and wouldn’t have known they charged me if I didn’t check my credit card statement. They have since refused to refund me which demonstrates that this company is not set up to help ppl with adhd but rather just a money trap. Do not buy into this app!
Show less
Developer Response
We’re very sorry to hear about your experience and understand how frustrating this situation has been. We strive to make our processes as clear as possible and apologize if this wasn't your experience.
Our subscription plans and renewal terms are explained during the checkout process and in our terms and conditions. We also provide an initial discount for the trial period, and after that, the subscription renews at the regular price. We understand that you were not notified as you expected, and we apologize for any confusion caused.
If you have any questions or would like to discuss your situation further, please reach out to us at help@effecto.app with your account email and any relevant details, and we will do our best to assist you. We're committed to improving and learning from feedback like yours to better serve all our users.
-Team Effecto
MJAWhit
Katy Parks77
Super cute and fun
Cnloz
kadeoc
Disappointed face 7189
Pillowpet1
Mad531
Sarahross31
LaurieADHD
