Taken payment without notification or subscription
Edit following your response. I definitely brought it on my iPhone through the App Store and did not sign up for a subscription! I will email for a refund but won’t hold my breath if other reviews are anything to go by.
Response from developer
We’re sorry to hear about your experience and want to help resolve this issue as quickly as possible. If you’re still being charged, it’s likely that the subscription was purchased directly through our website rather than the Apple App Store. To cancel, please contact us at help@effecto.app with your account email and, if possible, your order number, and we’ll ensure the subscription is canceled and no further charges are made. We understand your frustration and are here to assist you further. Sincerely, Team Effecto
Not bad
Response from developer
Thank you for your feedback! We're glad you found the mood logging and detailed features helpful. We’re continually working on adding more value to the Effecto app and improving its features. If you have further questions or suggestions, feel free to contact us at help@effecto.app. Your input helps us improve! Sincerely, Team Effecto
Don’t do it.
Response from developer
We’re sorry to hear about your experience and the frustration it caused. We aim to make our subscription details clear during checkout and in our welcome email. Regarding cancellations, subscriptions purchased directly from us cannot be canceled through your Apple account and require contacting us at help@effecto.app. Please reach out with your account email and order number, and we’ll assist you further. Sincerely, Team Effecto
They will take an annual payment even if you cancel, and won’t refund your money
Taken payment without notification or subscription
Response from developer
We’re sorry to hear about your experience and want to help resolve this issue as quickly as possible. If you’re still being charged, it’s likely that the subscription was purchased directly through our website rather than the Apple App Store. To cancel, please contact us at help@effecto.app with your account email and, if possible, your order number, and we’ll ensure the subscription is canceled and no further charges are made. We understand your frustration and are here to assist you further. Sincerely, Team Effecto
This App Is A Total Con - AVOID !
It’s a broken loop of me paying for the app but it refusing to allow me to use it unless a phantom payment is made.
I have spoken the company several times about this issue and they have been zero help.
Response from developer
We apologize for the inconvenience you're experiencing with accessing plans despite your active subscription. This issue isn't typical, and we're committed to resolving it promptly. Please ensure you're logged into the app with the same account used for your subscription. If the problem persists, contact us at help@effecto.app with your account email and, if possible, your order number. We're here to assist you and improve your experience with Effecto. Sincerely, Team Effecto
If minus 1* was an option….
Response from developer
We’re truly sorry to hear about your experience and understand your frustration. We strive to make the subscription process as clear as possible, and we apologize for any confusion regarding the charges. If you feel there was an error, please reach out again, and we will do our best to review the situation thoroughly. Please contact us at help@effecto.app with your account email and, if possible, your order number, and we’ll assist you further. We appreciate your feedback, and we're continually working to improve the app and user experience. Sincerely, Team Effecto
Effecto Review
Response from developer
Thank you for your kind feedback! We’re thrilled to hear that the presentation and content of the app are helping you study and focus more easily. It’s great to know that it’s making a positive difference for you. If you have any suggestions or need further assistance, feel free to reach out at help@effecto.app. Sincerely, Team Effecto
Absolute scam
Response from developer
We’re really sorry to hear that you had a negative experience with Effecto. We are always looking for ways to improve the app and user experience, and your feedback is valuable in helping us do so. If there’s anything specific you would like us to address, please let us know. If you have any concerns or need assistance, feel free to reach out to help@effecto.app, and we’ll do our best to resolve the issue. Sincerely, Team Effecto
Total Con
To make matters worse, I’ve not received an email from this company since January 1st this year. I was charged for another year of useless technology without a reminder or even an invoice for payment. Nor did I get one last year.
The cancellation process is a nightmare too. I suggest you block all future payments directly with your bank. I have emailed them and requested a refund but I don’t hold much hope.
Response from developer
We’re really sorry to hear that you’ve had such a frustrating experience with the Effecto app. We understand how overwhelming it can be when technology that’s meant to help only adds to your stress. We are working on improving the app's user experience, especially for those with ADHD, to ensure it better meets the needs of our users. Regarding the unexpected charges, the subscription fees are explained during the checkout process, within the welcome email, and in our terms and conditions. If you still need assistance, please reach out to help@effecto.app, and we’ll do our best to help resolve this for you. Sincerely, Team Effecto
