GlassesUSA.com User Reviews

GlassesUSA.com

Optimax Investments Ltd

Shopping

Reviews Summary

Positive highlights

🚀

This app hasFast and efficient ordering process

💰

This app hasReasonable prices for high-quality lenses

🔍

This app hasConvenient virtual try-on feature

⭐

This app hasPositive past experiences with the company

🤝

This app hasGreat customer service and returns policy

Negative highlights

🤖

This app hasLack of human customer service, only automated responses

📦

This app hasIncorrect or damaged orders received

🕰️

This app hasSlow delivery and production times

🔍

This app hasInaccurate prescription scanning and measurement

🔒

This app hasDifficulty logging in and using the app

💳

This app hasIncorrect billing and charges

📝

This app hasIneffective and frustrating returns process

Top reviews

Most RecentHighest RatedLowest Rated

App is awful, but the company is good

Every time I try so use the “live try-on” feature, it asks me to upload a photo. Every time. It does not retain my photo for future use. Also, the live try-on feature uses your face online in real time, and it won’t do that on the app. You’re better off using the website, even though those features are still spotty there.

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Swankymoppet

18 days ago

Terrible - they don’t answer the 800 number

I ordered 2 pairs of glasses today and uploaded a new prescription and I just realized when I read the confirmation email that they are using my old prescription. This is the second time this has happened. I called to alert them and I couldn’t get through their automated system to a human. I wound up communicating with their chat bot and have no idea if it understood the issue or if it will be resolved. The first time it happened I kept the glasses because I could use them to see my computer screen but they are not strong enough for distance. I do not need 2 more pairs at the old prescription. It’s ridiculous that you cannot get anybody on the phone. I will not do business with Glasses USA again.

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Zpysw

23 days ago

Response from developer

Hi. Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us Please contact us and we would be happy to assist. Yours truly, GlassesUSA.com

Excellent!

I was skeptical to buy so I purchased an extremely cheap pair. I was totally blown away with how perfect they fit and the prescription was by far as great as my eye Dr. I just received my second pair which I upgraded to and am so happy with my purchases. Thank you Glasses USA!

Mimi Beaulieu

a month ago

Response from developer

Hi, Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed your shopping experience. We appreciate your review and look forward to your next visit. Yours truly, GlassesUSA.com

App is bogus

This app is absolutely useless. I have already created an account on their website & after downloading the app I entered my email & was told to check it for a link to login. It came but when I clicked I was sent back to the same screen where I entered my email address. It never let me login & it won’t let me create an alternate account since I only have the one email & it’s already registered. CS is a joke too. I stated my problem in a chat, the guy told me to clear my cookies & cache on my browser & try again. How does that help with an app issue? He then closed the chat as soon as he said it so I couldn’t respond. The other person was better but her ideas to uninstall the app, restart my phone & reinstall did not help. I’m still having the same issue. Just use the website!

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MusicWheels

a month ago

Buyer beware!!

So I had great hopes for these guys but all I’ve gotten so far is regrets. Several weeks ago I ordered a designer pair of glasses after about 10 days I received an email saying that my order was shipping, then 5 days later my order showed up at my door (not bad, a bit more than 2 weeks to make and ship). The only problem was what arrived was not my order. They shipped me someone else’s glasses. First of all they make it VERY hard to actually talk to someone. When I finally got to talk to someone, and spending quite a bit of time explaining the situation, they were more interested in me returning the wrong glasses than making sure I get my order. I asked to speak to a Supervisor but still haven’t heard back from them (3 days ago). As of this point I have no idea what’s going on, if I’ll get my glasses or if I’m just out of $300. All I can say at this point is DONT WASTE YOUR $$$$

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Siriusly annoyed

2 months ago

Response from developer

Hi. We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. Thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process. We are reviewing the status of your order to ensure that it has been resolved in your best interest. Our apologies, again, for any inconvenience. Yours truly, GlassesUSA.com

DO NOT BUY

I had an extremely frustrating experience with this company and would strongly advise against ordering from them. I paid for my contacts, only to be informed later that my prescription doesn't allow me to use the specific brand I chose. When I requested a refund or exchange, I was flatly denied. They sent me an email with a link to pay extra for an exchange, but when I clicked on it, the link required me to pay full price with no discount. I've called multiple times for assistance, but no one has answered, and I still haven’t received a refund or credit to switch brands. DO NOT order from this company! The lack of customer service and deceptive practices are outrageous.

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Mara1120

4 months ago

Response from developer

Hi, We’re sorry to hear that you experienced difficulties with your contact lens order. The contact lenses need to match the product on your prescription. As per current eyewear regulations, no retailer is able to provide you with a product that you are not prescribed. The upgrade payment is only the difference between the original product and the upgraded product. Our Customer Care Team is reviewing the issue and will update you as quickly as possible. Our apologies for any inconvenience. Yours truly, GlassesUSA.com

Never got a update on my glasses

Fist and last time I ordered from here It’s been 2 weeks that I ordered and never got my glasses supposedly they were going to be ready in 6 Business Day and nothing I spend 398 on them and I had ordered glasses form a different company but for paintball prescription glasses for the mask and I already got them they only took one week I’m not sure what is the problem whit my glasses that is taking them for ever

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Rdz2002

4 months ago

Response from developer

Hi, We’re sorry if you are experiencing any difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us Our apologies for any inconvenience. Yours truly, GlassesUSA.com

Best ever experience

Accidentally I order wrong glasses, they were really easy to work with and I was able to get a credit and reorder the right one in just minutes
Awesome

Pupo66

4 months ago

Response from developer

Hi, At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and glad to hear the issue you had encountered was resolved. We hope that you will enjoy your new glasses. Yours truly, GlassesUSA.com

Can’t certify email

I signed up for an account through the app. After creating my sign in credentials I was prompted to verify my email. When I went to my inbox to verify through the link that was sent I was redirected to the app itself and the same page I had just left asking me to verify my email. Closer the app. Left and reentered: tried multiple diff ways. But back to the same page asking to verify my email - in essence a giant loop. I copy and pasted the website link to verify my email that way and was able to se my name and account info on a desktop but still unable to use the phone app.

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BEARCLAWSXXX

4 months ago

Response from developer

Hi, We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process. We have not encountered this issue before, however, we are reviewing it. Our apologies for any inconvenience. Yours truly, GlassesUSA.com

Disappointed

I can never seem to be able to use the discounts granted to me independent of my order
I have bought two pair of glasses recently and have been unable to use promotional discounts granted to me beforehand
This really upsets me
My email address is
corwin at sign Metron dot com

Ryan604

5 months ago

Response from developer

Hi, We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses. Yours truly, GlassesUSA.com