DO NOT BUY
I had an extremely frustrating experience with this company and would strongly advise against ordering from them. I paid for my contacts, only to be informed later that my prescription doesn't allow me to use the specific brand I chose. When I requested a refund or exchange, I was flatly denied. They sent me an email with a link to pay extra for an exchange, but when I clicked on it, the link required me to pay full price with no discount. I've called multiple times for assistance, but no one has answered, and I still haven’t received a refund or credit to switch brands. DO NOT order from this company! The lack of customer service and deceptive practices are outrageous.Developer Response
Hi, We’re sorry to hear that you experienced difficulties with your contact lens order. The contact lenses need to match the product on your prescription. As per current eyewear regulations, no retailer is able to provide you with a product that you are not prescribed. The upgrade payment is only the difference between the original product and the upgraded product. Our Customer Care Team is reviewing the issue and will update you as quickly as possible. Our apologies for any inconvenience. Yours truly, GlassesUSA.comNever got a update on my glasses
Fist and last time I ordered from here It’s been 2 weeks that I ordered and never got my glasses supposedly they were going to be ready in 6 Business Day and nothing I spend 398 on them and I had ordered glasses form a different company but for paintball prescription glasses for the mask and I already got them they only took one week I’m not sure what is the problem whit my glasses that is taking them for everDeveloper Response
Hi, We’re sorry if you are experiencing any difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us Our apologies for any inconvenience. Yours truly, GlassesUSA.comBest ever experience
Accidentally I order wrong glasses, they were really easy to work with and I was able to get a credit and reorder the right one in just minutes
AwesomeDeveloper Response
Hi, At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and glad to hear the issue you had encountered was resolved. We hope that you will enjoy your new glasses. Yours truly, GlassesUSA.com