Leave a Review Scentbird Perfume Box
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Stills waitingNoahSneaker21
Deadbeat, all flash, no substance corporation.
Be warned. This company offering a niche concept under the guise of affordable luxury, that has raised over 24 million dollars in 10 rounds of venture capital funding does not offer their customers refunds on purchases.
Quick overview bullets:
1. Their website is confusing, lacking immediate transparency and details to make an informed decision. It’s made to make impulsive purchases easy. Remember, they don’t offer refunds.
2. Your order will be repeatedly delayed.
3. You will need to pay an additional $10 to add an atomizer to your fragrance. Which turns your “good deal” for the monthly membership into an $18-$25 membership for one, one single sample of a fragrance a month.
4. You will need to upgrade in increments of $10-$12 if you want to add more fragrances to your monthly subscription. Defeating the claims of affordable fragrances access when you’re spending over $40-50 a month for the membership. Money which you can use to buy a full size bottle of your favorite fragrance at Bloomingdales on credit.
5. Go on Reddit and Facebook marketplace to find fragrance groups that trade full size samples from practically free to completely free. You don’t need to spend money on an other greedy corporation funded by venture capitalists who’s needs will always come ahead of the consumer.Show lessEl Gato Moreno.
Developer Response
Thank you for taking the time to share your concern. Please notice how every product page reflects the cost of the product in retail ($110 + per 3.3 oz bottle on average). For $16.95 + tax monthly fee you can select any product that we carry in our assortment and try it in 0.27 oz for an entire month. We also offer some premium products that require from $5 to $15 to the regular subscription cost. That's not to mention how cute our signature packaging is and how we deliver it straight to your door - we say it's totally worth it! 💞Deliberately deceptive w/ “offers” to bait you into subscription
TL;DR review: Don’t fall for the gimmicks & bother installing this app—the “memberships” are more of an endless headache than any kind of service that’s actually beneficial.
*Trust me* & please don’t waste your time & more importantly your money… UNLESS you’re trying to cancel a membership—the app actually provides the ability to directly cancel a subscription (unlike the website) without sending an email or support ticket.
This app is about as useful as the website when it comes to managing your membership, i.e. it’s intentionally confusing to navigate/use & mostly designed to drive new subs. This app reflects the Scentbird core business model which is solely based on baiting customers into various monthly membership subscriptions using an endless litany of deals/offers/free items/etc that sound attractive but really aren’t the value they seem AND then—crucially—making it difficult to cancel. Lastly, like others also noted it took nearly two months to get first order via DHL shipping (allegedly “lost” in their system per the tracking updates).Show lessLeahy02116
Developer Response
Even though we'd definitely hate to see you go, you can absolutely cancel anytime whenever you're ready to take a break. Once you send us a cancelation request at support@scentbird.com, we'll respond with a direct link to end your membership on the spot. You then proceed with the link and complete the cancelation survey. Rest assured that once you cancel your subscription, all automatic charges will stop!