Too many glitches
This app is not made for real shoppers. I tried to order about 24 products including samples and in order to get points applied for the beauty challenge, it’s required for you to make a purchase through the app.
Another part of the beauty challenge is to add to free samples to your order. Yet, the app will not let me add the free samples no matter what, but they will let me do everything else in the app. It is so frustrating between going in store and not getting my questions thoroughly answered and then having to deal with this janky app.
I love Sephora and many of the products they carry… they have a great reward system, contrary to what many others say, but I really wish they would get their app together it discourages me from ordering from them all together. I end up going onto brands’ individual websites and ordering the products instead then end up missing out on so many points. I don’t like to have to keep bothering the customer service people in app either because I’m sure on their end it looks like I’m just a Karen, but honestly their app needs to improve immensely.
Another part of the beauty challenge is to add to free samples to your order. Yet, the app will not let me add the free samples no matter what, but they will let me do everything else in the app. It is so frustrating between going in store and not getting my questions thoroughly answered and then having to deal with this janky app.
I love Sephora and many of the products they carry… they have a great reward system, contrary to what many others say, but I really wish they would get their app together it discourages me from ordering from them all together. I end up going onto brands’ individual websites and ordering the products instead then end up missing out on so many points. I don’t like to have to keep bothering the customer service people in app either because I’m sure on their end it looks like I’m just a Karen, but honestly their app needs to improve immensely.
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Horrible
New update- can’t add samples, GWPs can’t be added. No rewards for Canadians. Sephora legit is going backwards in 2024. This app is awful in every way
Sephora, you are losing money
Sephora, people are trying to give you business. So many of us are big fans of Sephora but are beyond floured you can’t get this app issue resolved and you are not acknowledging it. There is so much consistency in the issues we are all having on this app. How hard do you expect people to try and give you their money when they can buy many of the same things through a different app with less frustration. I’ve been SUCH a loyal long time Rouge member and spent thousands of dollars over the years in Sephora. I, like many other customers, use my app regularly. My cart serves as my list so I won’t forget things when I make the next order. Giving customers first access via the app is so laughable if the app is the very reason we can’t buy it. What is going on? Other retailers figure out how to get their apps to work - why can this large lucrative company not get this resolved?
Your app is costing you more money than you think. It literally will not let me give you my business.
Your app is costing you more money than you think. It literally will not let me give you my business.
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