Connecting Issues
Connecting to Alexa does not work.Developer Response
Thank you for reviewing this App. It’s possible the microphone is muted. You will see a red light on the grille if the microphone is muted. If this is not the case, please reach out to our Product Support Team at 800-637-1453(US) or 800-567-3855 (Canada) so we can provide additional troubleshooting assistance.Ugh! This fan is too complicated
Had a power outage on the block and now since restored the light won’t stop spinning yellow. Instructions are unclear. Deleted everything and tried to start over but still nothing. Can Cyril the fan from the app but that’s it. Light still spinning yellow. Now the fan won’t appear in my Bluetooth so can’t be voice controlled even though it says that Alexa is linked. What a waste.Developer Response
Thank you for your feedback. We would like the opportunity to troubleshoot this issue with you directly. Please call our Product Support Team at 800-637-1453 (US) or 800-567-3855 (Canada).Alexa link
The Alexa link to connect account does not work.Developer Response
We are sorry to learn of your issue with this link. Please contact our Technical Support team directly for personal assistance at 800-637-1453. We will be happy to help get this resolved with you.