Leave a Review ChromaComfort™
Does not pair with my fan either
My fan is best Powerpack insert HBN1… so app useless…Sylvain O.
This close to a five star
I love this fan, light and speaker and would give it a 5, but it doesn’t stay connected to Bluetooth. I found that I have to got into settings to reconnect it to Bluetooth each time I want to use it. Once connected I love it. The speaker is amazing!G...no, TG
Developer Response
We are very sorry to learn of your frustrations with your ChromaComfort fan! Please contact us directly at 800-637-1453 for U.S. customers and 800-567-3855 for our Canada customers so we can help you troubleshoot this issue.Will not pair via app
Can no longer pair this unit with the app even when it states “connected” on my iPhones bluetooth. This is the problem with buying a product with an app… You spend a lot of money to have a crappy app or the app to just stop working and then a canned response from the developer saying the same thing and not fixing the issue.Show lessDapper Dan 13
Developer Response
We appreciate your feedback. We are sorry to hear you have had a frustrating experience. We would be happy to help troubleshoot this issue with you directly as, unfortunately, this format is not suitable for the back and forth needed to test multiple scenarios. Kindly contact our Product Support team at 800-637-1453 if you are in the U.S. or 800-567-3855 if you are located in Canada. We are here to support you and our products. We will work with you to provide a resolution to your issue!