Leave a Review ChromaComfort™
Does not pair with my fan either
My fan is best Powerpack insert HBN1… so app useless…Sylvain O.
This close to a five star
I love this fan, light and speaker and would give it a 5, but it doesn’t stay connected to Bluetooth. I found that I have to got into settings to reconnect it to Bluetooth each time I want to use it. Once connected I love it. The speaker is amazing!G...no, TG
Developer Response
We are very sorry to learn of your frustrations with your ChromaComfort fan! Please contact us directly at 800-637-1453 for U.S. customers and 800-567-3855 for our Canada customers so we can help you troubleshoot this issue.Will not pair via app
Can no longer pair this unit with the app even when it states “connected” on my iPhones bluetooth. This is the problem with buying a product with an app… You spend a lot of money to have a crappy app or the app to just stop working and then a canned response from the developer saying the same thing and not fixing the issue.Show lessDapper Dan 13
Developer Response
We appreciate your feedback. We are sorry to hear you have had a frustrating experience. We would be happy to help troubleshoot this issue with you directly as, unfortunately, this format is not suitable for the back and forth needed to test multiple scenarios. Kindly contact our Product Support team at 800-637-1453 if you are in the U.S. or 800-567-3855 if you are located in Canada. We are here to support you and our products. We will work with you to provide a resolution to your issue!Frustrated
Initially I was able to pair the Bluetooth to my iPhone and enjoyed it several times. For no known reason it will no longer pair to my iPhone. Very frustrating to feel stuck with something that worked for a short time and then no longer work! 😡App reveirer
Developer Response
Thank you for your feedback! We are very disappointed to learn of your experience with your ChromaComfort unit and understand how frustrating this can be. We are here to support you and your product! Please contact us directly at 800-637-1453 for U.S. customers and 800-567-3855 for our Canada customers. We will gladly work with you to try and provide a resolution and make your experience a positive one!Ridiculous
Every time that I leave out of my bedroom with my IPhone/IPad, whichever one is connected to my bluetooth, the speaker automatically disconnects. I have to go to the breaker box to turn the switch off for twenty minutes then turn it back on for the bluetooth to connect. It’s ridiculous234567823
Developer Response
We appreciate your feedback on the ChromaComfort ventilation fan. It is normal for the Bluetooth to disconnect when out of range. You should be able to reconnect directly on your device. Please contact our Product Support in the U.S. at 800-637-1453 or in Canada at 800-567-3855 for more assistance. We are here to support you and your purchase.Bluetooth control
When you broadcast it has an app people think it means WiFi control. This is the absolute worst. In two years you will probably discontinue this app and then what will we use to control the “advanced” featuresRick.findlayoh
Developer Response
Thank you for expressing your concerns on this model and its App. If you would like to speak to a member of our team directly so we can reassure you, please call 800-637-1453 (U.S.) or 800-567-3855 (Canada).Bluetooth doesn’t stay connected
I would love this fan but I have to flip the breaker off and on regularly to get it to pair with Bluetooth. It’ll work for a while, then the next time I go to use the app it says “We were not able to find your device”. I go to reconnect it to the Bluetooth and it tells me “Connection Unsuccessful”. …back to the breaker box I go to start all over again. Once I reset the breaker I can pair it again…until the next time.Show lessDeveloper Response
We are very sorry to learn of your frustrations with your ChromaComfort fan! Please contact us directly at 800-637-1453 for U.S. customers and 800-567-3855 for our Canada customers so we can help you troubleshoot this issue.Pairing very difficult
I’ve tried pairing this system using my iPhone. Which should be easy, right? SO WRONG! Usually when pairing new devices, you simply go to Bluetooth and the BT locates the thing you're pairing. ABSOLUTELY NOTHING APPEARS! I downloaded the app and unsuccessfully tried pairing again using the app. However, even the pairing on the app was a dud! I don’t have Alexa, nevertheless every other system or device I’ve wanted to connect with 10 of 10 times appears and then boom, it’s all set! Due to this fact, I would not recommend this fan. I’m sure there are other user friendly fan vents on the market that are more simplified! Shop around, and READ THE REVIEWS BEFORE BUYING, is my suggestion. I let my husband take the reins on this purchase. That was my first mistake. Cheaper is NEVER necessarily better in my case! #buyersremorseShow lessitaliab resturante
Developer Response
We are very disappointed to learn of your experience with your ChromaComfort unit. We are here to support you and your product! Please contact us directly at 800-637-1453 for U.S. customers and 800-567-3855 for our Canada customers. We will gladly work with you to provide a resolution and make your experience a positive one!Light Color
It is just a question: the light colors only changes when using app? If turn on the light using the remote control, the color is only white.my_linh
Developer Response
Thank you for your question regarding the ChromaComfort models. The wall switch will control the light color. The top switch is your on/off white light. The small, thin switch below will increase or decrease the light intensity. The next switch is the switch to change the light color. Hold this switch to enter the Color Sweep mode. The last switch is for the fan on/off. We hope this is helpful. If you need more assistance, please contact our Product Support team directly at 800-637-1453. We are here to support you and your Broan-NuTone product!Garbage
App constantly says Bluetooth on my phone is off, while I’m clearly connected to various Bluetooth items.
Impossible to pair the fanOriginal KaDs
