Australian Ethical – 20 user reviews

Works well now

Latest version has fixed login issues

generick546

2 years ago

Response from developer

Hi generick546, thank you for trying the new version and updating your review!

Still has issues…

While improving its still got a way to go to get to market standards. It still has poor login experience, bugs, and many features still simply reference downloading a pdf form (rather than being online).
It does have simple and clean summary of contributions and distributions which is a plus.
The whole online experience (app and website) still need more improvements to be competitive.

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FYI…

2 years ago

Response from developer

Hi, thanks for your feedback. We're sorry for the issues you've had. Thankfully, the new version should resolve them. Could you please update the app and email app@australianethical.com.au if any issues persist? If it works better for you now, we'd love it if you could please update your review, so we can encourage others to try it!

App does not work on iOS 16

Open the app and you just get a white screen with black spinning wheel of death that spins forever. Not really good enough, is it? You need to pay your App developers to (a) regularly check and test the App against major iOS releases and (b) fix the App when something breaks. Otherwise, if you can’t be bothered, you should pull the App from the store.

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vexillum

2 years ago

Response from developer

Hi, thanks for your feedback. We're sorry for the issues you've had. Thankfully, the new version should resolve them. Could you please update the app and email app@australianethical.com.au if any issues persist? If it works better for you now, we'd love it if you could please update your review, so we can encourage others to try it!

Can’t log in anymore

As usual, the app cannot remember me for Face ID, forces me through the onboarding process again, but now it won’t log me in at all.

Starts loading, with the preferred name it forces me to write out every time, but then just has an error.

A promising app that is completely broken for me now.

Corin E

2 years ago

Response from developer

Hi Corin, thanks for your feedback. We're sorry for the issues you've had. Thankfully, the new version should resolve them. Could you please update the app and email app@australianethical.com.au if any issues persist? If it works better for you now, we'd love it if you could please update your review, so we can encourage others to try it!

Remove it until you’ve fixed it

I rarely review apps but this one is a new level of painful to use. Constant errors and glitches, often fails to open. Needs to be removed and fixed.

lboylebryant

2 years ago

Response from developer

Hi, thanks for your feedback. We're sorry for the issues you've had. Thankfully, the new version should resolve them. Could you please update the app and email app@australianethical.com.au if any issues persist? If it works better for you now, we'd love it if you could please update your review, so we can encourage others to try it!

Frustrating

Every time I open the app it takes me through the set up process, setting up a pin etc which it then promptly forgets as soon as I close out of it. Extremely annoying and I don’t bother using it mostly.

schahahahaha

2 years ago

Response from developer

Hi, thanks for your feedback. We're sorry for the issues you've had. Thankfully, the new version should resolve them. Could you please update the app and email app@australianethical.com.au if any issues persist? If it works better for you now, we'd love it if you could please update your review, so we can encourage others to try it!

So they finally came up with a half baked app but not for Super accounts

I am new to Australian Ethical super. Have had the account for about 6 months and really frustrated that they don’t have a mobile app for super account holders. So far behind times don’t you think compared to some of the other super funds. I also have majority of my super holdings with VicSuper which has a great mobile app. Was considering moving my super to Australian Ethical but seeing how appalling their tech and the level of frustration I experience trying to find out how my super is performing I think not…

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Lakmini-***

2 years ago

Response from developer

Hi Lakmini, thanks for your feedback. We are actively working on a mobile app experience for super account holders. If you would like to participate in the research to let us know how you would like the app to support you, please email us at app@australianethical.com.au and we will get back asap with the next steps.

Love it, but constantly resets

Thrilled that there’s now an app however it resets almost every time I open it and I have to go through the onboarding screens over and over. Resolving this would make the app a lot more user friendly.

HannahZYX

2 years ago

Response from developer

Hi, thanks for your feedback. We're sorry for the issues you've had. Thankfully, the new version should resolve them. Could you please update the app and email app@australianethical.com.au if any issues persist? If it works better for you now, we'd love it if you could please update your review, so we can encourage others to try it!

Rubbish app

Downloaded and setup authentication. I am an existing customer. When app opens it says ‘oops something went wrong’. Only option is retry. Rubbish app.
Recently updated version now fails at faceid step and gets stuck in a loop. You need better quality control.

scubaalb

3 years ago

Response from developer

Hi, thanks for your feedback. We're sorry for the issues you've had. Thankfully, the new version should resolve them. Could you please update the app and email app@australianethical.com.au if any issues persist? If it works better for you now, we'd love it if you could please update your review, so we can encourage others to try it!

Great App!

This app is perfect for checking my balance, transactions and additional investing- all in the palm of my hand. It’s easy to use and beautifully designed.

MariaBen22