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Buggy
There seems to always be some kind of glitch, requiring a lot of time to troubleshoot & fix. The bankers at the branch don't understand the app & no one at my branch understood exactly what the card controls actually controlled. The descriptions need to be written clearly.
How much money you have in an active account is always a guess as current activity may not show up for a week.
Biometrics doesn't always work & has currently stopped completely. Settings on the app are disable only, not enable. Makes no sense, so deleting & reinstalling again to see if the problem is resolved. The developer of the app should be required to use it so they can see its inefficiencies for themselves.Show lessReview
I moved away from Wilmette, IL 7 years ago, after having been a NSCBT customer for almost 20 years. Even though I now live in Cincinnati, OH, I continue to bank with NSCBT. I have always been satisfied with the customer service I've received there, and so I can't imagine why I would ever want to switch banks.
There is a little bit of inconvenience being an out-of-town customer, but staying with NSCBT is worth it to me.
Thank you to Liz Taylor (Winnetka) and to everyone else who has helped me over the years.
Here's to you!Show lessNotes on transactions
Would be nice if when a transfer is made & a note is added that this note processes with the transaction. Very very very very annoying that I have to ALWAYS go back into the transaction and re input the info what it was for. Relates to app & online banking. Supposedly this concern of almost a year old is ‘being worked on’ but evidently it isn’t. No one ever returns my inquiries on this.
I preferred the old system we had prior to the digital banking switchoverShow less