RMVgo User Reviews

RMVgo

Rhein-Main-Verkehrsverbund GmbH

Travel

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Not intuitive

Too many clicks between identifying route and buying ticket.

Andiamo7

2 years ago

Not timely

Hello, I find this app is not very accurate. It basically I’ll tell you what station to go to to catch what train or bus, but the timetables inside are totally wrong. I have found much better abs in Germany such as the hvv in Hamburg that is completely accurate.

dildonis

2 years ago

Issue with Deutschlandticket

I purchased the Euro 49 Deutschlandticket on my IPad at 13:15 today. I have an RMV account on my iPhone yet the ticket I bought on my ipad is not displayed on my phone??? The only tickets displayed on my iPhone are past tickets. This needs to be investigated.

Tinkety Tonk

2 years ago

No detour alerts provided

This new app does not tell you when detours exist or stops are cancelled. Not helpful at all

Needs detour and live updates

2 years ago

Error messages

The updated app constantly gives me an error message that my account is not active when I try to purchase tickets. I’ve double checked everything online and it is all active. Then miracle of miracles it started working again for about 2 weeks. Now I’m back to error messages and unable to purchase tickets. I’ve tried deleting the app, changing my payment methods, and restarting my phone. Nothing works.

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ADLeh39

2 years ago

Terrible

UI is uniquely bad and sends you round in circles. It remembers none of your data and randomly logs you out. It constantly sends you to the website when you try to do almost anything. Really terrible. I think RMV needs to scrap this nightmare and start over with something that works

Jibberer

2 years ago

Response from developer

Thank you for your Feedback! We are sorry for the problems you have with the App. You can find useful tips and information here: https://bit.ly/3YoKn6z With kind regards: Your RMV-App-Team

Difficult to navigate

I dislike it so much, not user friendly. I just want to know which stops a certain line takes and have no idea how to do this. Disheartening

Rae_3116

2 years ago

Really bad

Way worse than the app it replaced. I hate it.

fluglotse1

2 years ago

Response from developer

We are sorry to hear that you are having a negative experience with RMVgo. We would like to know more about the specific issues you are encountering so we can make improvements. Please provide us with more information regarding what you dislike about the app. We are committed to providing the best possible experience for our users and we would appreciate the opportunity to make things right.

Filled with Errors

Logs me out constantly, which is a huge issue for an app that is supposed to be allowing us to rapidly purchase tickets digitally.

444Katie

2 years ago

User-rudeness

The new version goes beyond user-unfriendliness. It’s plain user-rudeness. Did the Product Owner ever use the app? Do the developers ever use it? Did they perform empathy maps to understand how users actually use such an app? Did they run analytics on the old version to see what people actually need? I’m app-savvy and had to navigate the GUI for minutes just to find how to perform basic tasks. Ever heard of “must have,” “should have,” and “can have” features? Who needs a map as a homepage? That’s what Google Maps is for. Why do I have to tap on a button to search for a train connection from A to B? Why do I have to scroll down after running a search to find out what time I have to leave the place I am in to catch my subway just because you though I’d want a map route at the top instead? ASK people what they want instead of assuming. The look is more modern, granted, but functionality comes first, dear Development Team. That’s why we have User Stories and other polling methods. What do we want? Schedules, connections (take this tram at this time, then change at this station to catch this other train at this time), and fast ticket purchases to pay for the service we’re using. Please, please, please improve it.

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Nando-lg

2 years ago

Response from developer

We are very sorry if RMVgo does not fully meet your expectations. At the same time, we thank you very much for your valuable feedback, which helps us to further improve our app. We are therefore happy to take this on board and pass it on to the developers. Kind regards - Yours RMV App Team