Works fine
Bought first brake controller 2 weeks ago and app works fine once trailer is connected (green light on brake controller). Will constantly say it lost connection if light is solid blue but will work just fine when trailer connected.
Had to change sensitivity to 1 from default of 5
Had to change sensitivity to 1 from default of 5
Data Mining Junk
Zero stars. Zero respect for customers. It’s been said. I’ll repeat. All packed up, hooked up, ready to go and… plug in the Echo to truck and trailer to hit the road. Told to download new app in a place with no WiFi and bad cell. Why didn’t Curt tell us about this app change? Finally got the app downloaded and WHAT! You want me to turn on location services for trailer brakes. So I register, give my location and connect. Multiple blue tooth disconnects during 2 hour trip. Only good thing. The controller seemed to remember it’s settings even without comms and brakes worked. Fire market research and marketing teams. They don’t know what most customers want. Purchased goods that work as advertised and maintaining control of our privacy Like who I am and where I am.
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The update makes the break controller unusable
In our first camping trip for this year after the winter season, I was asked to upgrade to a new app and everything started not working after registration and set it up at the beginning of the trip. For some reason, it does not recognize the trailer anymore even when the 7 pin cable is connected and the LED stays solid blue all the time not turning into green at all. It was very strange and after hours of troubleshooting (deleting the profile and app, redownloading and setting it up on other phones), we had to gave up on using our trailer brake and decide to finish our trip without it. How come the company fails to test the app if they force the user to switch to the new app? Why we can’t use the old app even if we wanted to? Don’t understand what you guys are thinking and why you risk customers’ lives with such a hasty decision? We now have to look for a new trailer brake controller!!!! 😡😡😡😡😡
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Response from developer
Hi, we want to help get to the bottom of this connectivity issue. Please send an email to OCAutoSupport@lci1.com. We look forward to working to get this resolved.
A very dangerous system
I previously used the echo app to pull my small trailer, without any problems whatsoever. But when I was forced to download this new app, that changed drastically. Initially, it seemed easy enough to input all of the necessary info and gauge the strength and sensitivity of the breaking system, but when actually starting to drive and then break, brakes locked up and burned rubber every time. And then, a few minutes later, the app told me I had lost the Bluetooth connection. Attempts to reestablish that failed, even though the Bluetooth was obviously still connected with my phone and truck. Fortunately, I did not have to travel very far or I would’ve really been in trouble. I would absolutely stay away from this system and as has been mentioned earlier, not sure how this ever made it to the public.
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Response from developer
Hello, we want to help get to the bottom of this issue. Our team would like to ask for specific details from you. Please send an email to OCAutoSupport@lci1.com. Thank you for your time.
Poor communications
We were in the middle of a trip and our unit stopped working. Up to that point it was working fine. We had to continue our trip without any brake control. We were traveling from Zion national park through Denver! I was so disgusted and knew we were in danger of controlling our trailer going down these mountains. While driving my wife was trying to figure out what was wrong with that stupid app and noticed that the old app was replaced with a different app and our we had to setup the new app. WHY COULD THEY NOT NOTIFY THEIR REGISTERED USERS OF THE CHANGE?? A simple email would have solved the problem beforehand.
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Response from developer
Hi, we apologize for any issues you are having. Our team would love to ask some details of your experience so that we may investigate. Please send an email to OCAutoSupport@lci1.com. We look forward to working with you to get this resolved.
Stay clear
I would have given this no stars if allowed. We used the echo for 3 years and loved it with no issues. This new app does not work very well. It does not pair basically at all. It kept saying it wasn’t paired even though it finally did pair. Checked to make sure it was paired and then when we pulled away it seemed to drag so we drove a short bit, finally smelled brakes. It had locked up one side of my trailer brakes. Luckily we were smart enough to stop or we would probably have had a fire. This is not worth the trouble. Decided to toss it before someone gets hurt! Someone should be fired for this debacle!
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Response from developer
Hi, we apologize for any connectivity issues you are having. Our team would love to ask some details of your experience so that we may investigate. Please send an email to OCAutoSupport@lci1.com. We look forward to working with you to get this resolved.
Won’t finish on my iPhone WARNING
Curt’s app for the Echo Brake controller quit and forced users to download this. It will not pair with my controller, because it asks for location permissions, but the bottom of the page where the link should be is off the bottom of the page and there is no way to scroll down to it. I only know because I tried it on my iPad and got it to work. Needless to say, there’s no way to hang my iPad on my dash. Total fail. Why does it need location for a trailer brake controller? Not for the user, but to have data to sell.
Updated: I contacted customer. They will not say why it need location service. They will not say if they are collecting location data. THEY WILL NOT LET YOU OPT OUT. YOU HAVE BEEN WARNED.
Updated: I contacted customer. They will not say why it need location service. They will not say if they are collecting location data. THEY WILL NOT LET YOU OPT OUT. YOU HAVE BEEN WARNED.
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Response from developer
Hello, we apologize you had trouble pairing the app. The reason that location services is needed is that the Bluetooth must have direct access to the devices MAC Address for purpose of pairing. The User Experience team would love to discuss your pairing problem and your customer service experience with you so we can work towards a resolution. You can contact us at OCAutoSupport@lci1.com.
Dangerous.
Used Echo Control for two years with no problem. Suddenly had connectivity problems , controller would go off and on. Curt app no longer works now . Updated app. Had to create account , now I’m getting even more junk email. Drove a mile with trailer brakes on, unknown to me , tires were smoking. I was unable to exit app. Finally pulled over , disconnected Echo Brake Control unit and drove without brakes. Had to take trailer in to check tires and brakes.
Update: took my truck to Ram dealership yesterday , had OEM wired brake control installed. Wish I would have done this when I bought the truck.
Update: took my truck to Ram dealership yesterday , had OEM wired brake control installed. Wish I would have done this when I bought the truck.
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Response from developer
Hi, we apologize for any issues you are having. Our team would love to ask some details of your experience so that we may investigate. Please send an email to OCAutoSupport@lci1.com. We look forward to working with you to get this resolved.
Does NOT Work!
This app doesn’t work…period. I purchased a Curt Echo Wireless Brake Contoller and used it with their app - it worked well. I tried to tow today and was forced to switch to this failed, dysfunctional app. I was forced to register first, delaying my trip. Registering was insanely difficult. Now the app won’t recognize the Echo device being connected to my truck. My only choice is tow without brakes. No doubt this app’s 38-page disclaimer covers them for anything and everything. *Don’t use this app!* *Don’t buy Curt Echo if this is the only app choice!*
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Dangerous!
We had the echo app for 2 years with no problems, when forced to switch to this app we have had intermittent brakes locking up with any braking, even set to lowest settings. We continue to delete the app and redownload which seems to be the only thing that sometimes helps. This is very scary in rush hour traffic, as the trailer brakes will just completely lock up and push our car around. We are also ruining our tires! If this isn’t addressed I will definitely be seeking a different brake controller!!
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