Leave a Review Family Savings CU
Updated Version
I’ve been trying to login the Family Savings Credit Union App and every time I open the app, put in my required information, it prompts me saying download iOS 16 or latest version. It then prompts me again to update the app but once I select update, it doesn’t nothing.Maylighy
Customer Service
Everyone at the Albertville location has been absolutely wonderful to Dannie and myself. They all truly know not just the importance but most importantly the true meaning of Customer Service.
We really want everyone to know that if you all want to be treated just like family and not just a number well then Family Savings Credit Union is the place to go to!Show lessE P Gomez
The best around
Enjoying the Family Savings, always have help if I ever need.New girls having fun
No zelle as stated
Their website says that they offer zelle, however when you download the app. Zelle is not there at all. I use it quite frequently to the point it’s almost making me have to switch banks. Don’t advertise Zelle if you’re not going to actually put it on the app.Screenshot sniper
Annoying
My account always gets an error updating message to where I can’t see my balance in my savings or checking and I can’t transfer money over at all. To make matters worse, every time this happens I have no idea how long it’ll have the error message. One time it lasted for literally 8 hours so I basically couldn’t use my money that day. I don’t know what the deal is with the “error updating” stuff but it really puts people in a bind when they need access to their money.Show less💖😁👊👌
Great
Great staffing and customer service. I app is helpful too.rocklilmel
15 + years!
I absolutely do not like this new app! I do understand upgrades are needed but it is not user-friendly! Customer Service has always been amazing And that Department deserves five stars please understand that!, but I’ve been with this credit union for almost 15 years and I have never been able to get approved for a loan. I am also with Navy Federal credit Union and I was with them only six months and was able to get two loans! There’s something wrong with this!
This is a previous review, but I still feel the same! AND now I’ve been a victim of fraud more than once, and this credit union did not catch it, and I’m suffering the consequences this go around I have lost almost $300 that has not been reimbursed as of yet. I am not a happy client.Show lessSpruta
It’s easier!!
I love being able to do almost anything over my phone. It makes banking a lot more easier.Big Sam!
Member
It is so easy friendly using this service!Blessed EFH
Disputed charges
Transfer from fraud dept. of $75 Is not showing up on my app. What’s the matter with you people?
First your card reader was “down” and I couldn’t get a new card for 2 days. Now you won’t complete your investigation to return 5 disputed charges. I am a recent widow and have obligations. So do not respond if all I’m offered is excuses.
I will close both of my piddling accounts as soon as this is resolved!Show lesscucananee
