Leave a Review Family Savings CU
New app is fair, old app was better.
The new app is usable but isn’t nearly as user friendly. The accounts have switched names by themselves, the transactions are all jumbled on the home page (shows all account’s transactions mixed together in one feed) which is very confusing.
You are now also required to right “for deposit only at Family Savings CU” on the back of the checks when depositing which slows down the check depositing process and seems unnecessary. I’m not sure why they developed a new app, but it is certainly much worse off.Show lessAlex BR549
Love the new app
I love the new app it’s faster and efficientirenefrances1
The Best!
Family Savings has exceeded my expectations! I am truly happy with my decision to make them my primary institution.GB Rallying
awful update.
not only is this update awful, but family savings, in general, is becoming absolutely awful.. bottom tier, actually. i’ve had problems with my accounts, the app itself, and so much more that they’re unwilling to fix. almost everyone i’ve spoke to has been rude, neglectful, or has tried to blame these problems happening on me, and this all started after this app update. family savings is on thin ice with me as a customer, and i hope they plan on fixing all of these issues.Show lessjlynry
New app
Look new app and ease of using. Very use friendly!Ads Pers
Foster with an old reminder..
No wonder they say, “some people are scared of change”. I’m only looking at worst case scenario.. but there’s no debt card options.. the locations for branches and arms are hiding with another tan setting. This app is mainly for viewing a balance, where the other app shined in stats, specs and setting options with accounts, cards, and phone numbers. Hope you didn’t pay to much to develop my app.. $666,868,848.42Show lessKillaFost
Not user-friendly
There’s no rhyme reason to when this app will or will not read your check. It could be the clearest picture in the world but if the app is just having a bad day it won’t read it and you have to keep resubmitting until it decides to wake up. Also, I’ve never understood why a mobile deposit has such a crazy lengthy hold on the money. The only thing I can think of is that the bank is in trouble and needs to charge people fees for overdraft. It makes no sense.Show lessEhBette
Downgrade
This app is so bad I’m thinking about changing banks. It show minimal information on all transactions and has no after hours customer service.okmomclub
What was wrong with the old app
I was so used to the old app. Then you change. For me, the old app wasn’t broke? Like Walmart, as soon as you begin to learn where everything is, they move things around.krichir
Great app, with one missing feature
This is a great app but it’s missing none feature I used all the time with the old app. That feature is the Apple Watch companion app that allowed me to quickly check my account balance. Please add this feature back.Dave Tigue
