So overall it has worked ok for us. It definitely still has bugs. My clients work keeps disappearing on my end and so do the soap notes. Most of it is still in the main program so that is obviously important but I also need to be Adele to review what I’ve done with my clients and what still needs to be done.
Very unreliable app with constant issues
Developer Response
Very sorry that you experienced the issue with needing to reinstall the app. This should be resolved in our latest version. Please be sure to upgrade if you haven't already, and reach out to catalystsupport@therapybrands.com with more information about the other issues you're facing so we can provide a resolution.This program is in desperate need of attention. It constantly freezes and glitches and the sync option hardly ever works right. I hate this app! It’s the worst part of my job having to navigate this useless and broken system.
Just downloaded app , having no prior history and it’s not letting me create a profile as a new user .
Catalyst needs to be updated. Every other day, targets take forever to synchronize. The only way to fix it it’s to delete the app. The other glitch prevents me to add students forcing me to delete the app as well.
Soap notes doesn’t load.
So many issues for an app that could be so great. Having to completely delete the app so I can add new clients into the queue. Soap notes taking 30+ minutes to load.
Developer Response
Very sorry that you're experiencing this issue. This should be resolved in our latest version of the app. Please be sure to upgrade if you haven't already, and reach out to catalystsupport@therapybrands.com with any other issues.This app is barely functional. Syncing and fetching data take several minutes. Staff often have to uninstall and reinstall the app to get clients to show up. Data recently taken often disappears. Looks far better than the old app but functions much worse.
Developer Response
Very sorry that you experienced the issue with needing to reinstall the app. This should be resolved in our latest version. Please be sure to upgrade if you haven't already, and reach out to catalystsupport@therapybrands.com with more information about the other issues you're facing so we can provide a resolution.Every time a new user adds their account and then tries to add a client, the search bar says “queued” and will not progress from that. I often have to delete the app, redownload it, and then go through the entire process all over again. It takes time away from sessions that could be ran.
Developer Response
Thanks for reporting this issue. We're very sorry for the inconvenience. Our engineering team is working on this issue and it will be fixed in our next release. If you have any other issues, please don't hesitate to reach out to catalystsupport@therapybrands.com.Can you please make another update for timers? Everytime I start a timer and leave the timer to look at other programs or leave the app it fully restarts the app and I have to log back in. A lil bug y’all should work on thanks!
Developer Response
We're sorry to hear you're experiencing this issue! Can you please send an email to catalystsupport@therapybrands.com with the full details and a screen recording, if possible, so we can see exactly what's happening and work to resolve this issue? Thanks for the feedback and for working with us to make Catalyst the best app possible.
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