Free version
Response from developer
Your feedback is very much appreciated, and we are pleased to hear you are finding our keyboard to be of value to you. We offer a yearly plan that saves you 60% on our premium plan.
Crappy Set up
Response from developer
Hey there, thanks for sharing your feedback. Wordtune, like any other keyboard app out there, requires full access in order to work. The reason for that is to allow the keyboard to process your writing and suggest rewrites. Unfortunately, Wordtune would not work without full permission, and that is why it doesn't work on your phone. We value our users' privacy and do not collect any data from them, only the text for rewriting which we anonymize in the process. Last but not least, we offer free daily rewrites once your phone has been granted full access. Please contact us at ios@wordtune.com if you need further assistance.
Wordtune is the best investment of all the tools in it's category
Response from developer
Hey Joe, you're the best! Thanks for sharing your review!
Does not work
Response from developer
Hey Ricky, thanks for sharing your feedback and we're sorry you had this experience. We would like to assist you. Please contact us directly at ios@wordtune.com.
Love Program - Customer Service Came Through!
I’ve been using this program for awhile and love it! However, recently, I’ve been having issues logging in and I’m assuming I’m dealing with Bots which is not working?! I’ve been trying to get ahold of a live person for the last week unsuccessfully? I can’t login resetting my password? I’ve done all steps advised via the bots but to no avail? I wish they had live customer service help and a phone number to call for issues that are not solvable through bot prompts?! Not sure how to proceed? It’s going on two weeks that I’m not able to get into my payed premium account!
Response from developer
Hi there Roseanna. My name is Matt from the Wordtune support team. I'm sorry to hear you've had this experience. We had a technical issue our engineers are working to resolve, and the volume of support messages received have led to a much higher waiting time. We're still a small team. We've sent you and everyone else a response. I really appreciate your patience so far. This issue will be resolved very soon!
Excellent !
Response from developer
Thank you for ranking our app!
Poor customer service/ feels like a scam!
Response from developer
Hey there! Thanks for sharing your feedback and we're sorry you had this experience. We are aware of this issue and can fix it fairly easily. Contact us directly at ios@wordtune.com and we'll handle the rest.
Login problem
Can’t access it if you don’t pay to upgrade to premium
Such a rip off I am NOT gonna pay for it !
Response from developer
Thanks for sharing your feedback. We're sorry to hear you feel that way. We're giving away free rewrites every day so you can keep up with your daily writing. You can however upgrade to unlimited rewrites if you need more. The yearly plan allows you to save around 60% on our premium plan.
I’m frustrated
Response from developer
Hey there, thanks for contacting us. First, I'm sorry you had this experience. Please make sure you are logged in the same way you logged in to Wordtune on your desktop. Second, if it still doesn't work, log out of your account on the app, remove the app, and reinstall it. Try logging in again to see if the problem has been resolved. In the event that none of these suggestions worked, please contact us directly at ios@wordtune.com and we will do our best to help.
