I am trying to cancel my subscription to this app. The app is fine, but it duplicates what I have, and another diabetes application. I’ve looked everywhere for the ability to cancel. I did not purchase this through Apple, so the subscription is not listed on my iPhone. Help!
Developer Response
Hello,
Thank you for your feedback.
Regarding your problem, we don't offer subscriptions, only one-time payment. So you don't have to worry of any unwanted future payment. You only pay once and get lifetime access.I’m using this app in conjunction with another logging app, so the glycemic index and load are helpful in making choices. As far as a recording app, being unable to modify amounts - a app portion is 100g, but the actual portion is 158g, or 1cup. I can’t even multiply the 100g to log 200g ( any other amount). I do the necessary math for myself, but can’t record it. It does help in providing information ( and practicing math)
Developer Response
Thank you for your valuable feedback. We will work on improving the logging functionality in the next updates!No data for glycemic load available unless you purchase the upgrade.
Developer Response
Yes. Glycemic load is available to PLUS users only as we need to finance the further development and improvement of the app. However, you still get all glycemic index information for free!I was definitely considering upgrading if I found the app useful but when I went to try it it would not show me the glycemic load without a purchase & I consider the Glycemic Index without the glycemic load to be useless so I am just deleting to try other app that will at least be functional enough for me to try them out.
Developer Response
Yes. Glycemic load is available to PLUS users only as we need to finance the further development and improvement of the app. However, you still get all glycemic index information for free!
Asked for refund after paying for upgraded feature since there is no food scanner. No response from company. Not happy with the app at all.
Developer Response
In the app description you can see all the functionalities the app has, and there is no a singly mention of food scanner. Moreover, it is not realistic to implement in the case of glycemic index.And very limited food that you can search
Disappointed waist of $20
Developer Response
You can always use a free version of the app that has not got all the PLUS features, but is still enough for most users. You must enter amounts eaten in grams. For a person in the US this is awkward and difficult. Makes tracking cumbersome - need to weigh everything on a scale that registers grams. Doubt I will use it much unless I invest a bunch of time in weighing portions I typically eat.
This app was not what I expected and after being charged over $20 for it and not being satisfied there’s no way to contact someone for a refund or and my subscription!
Developer Response
We sincerely apologize for any disappointment you may have experienced with the app. However, we kindly request that you refrain from providing misleading feedback to other users.
To clarify, the app does not charge users for its core features; they are entirely free to use and explore for as long as desired. If you choose to upgrade to the Plus version, it is important to note that this requires explicit acceptance of a purchase confirmation, making it a conscious decision on your part.
Furthermore, we want to clarify that there are no subscription plans in the app. If you find the app useful and wish to access the PLUS functionalities, you have the option to make a one-time purchase for a lifetime upgrade. We hope this clarifies any misunderstandings and encourages fair and accurate feedback from all users.I’ve been using this app for a few weeks now and it is a pretty convenient way to keep a record of what my stats are on a day to day basis. The food database is pretty good for getting a general idea of what foods are ok and what are not.
The app is pretty easy to use but it would help if users could tailor the food stats in something other than 100 gram increments. It would also be good to offer ounces as a measure for those of us in the US.
Overall, I think it’s worth the money. It’s not going to be super accurate given the variety of foods out there and the variety of portion sizes available. That’s just the reality of life I think. You can add foods to the database using the my foods option which helps a bit in this respect. It’s helpful to me but must be used in conjunction with other data sources to give a user a clear understanding of GI/GL. For a quick way to figure out if a food is good or not, it works well.
Developer Response
Thank you for your honest and fair feedback.
This is exactly how the app should be perceived. At the moment it is not possible to provide information on all foods, as not all foods have yet been tested and have a glycemic index.
We are working on expanding the selection of portion sizes.Library is useless. MyFitnessPal is an example of a good library. If I could, I’d get my money back
Developer Response
The app you mentioned provides only nutrition facts data which is available for most foods out there. However, it is not possible to provide glycemic index information on all foods, as not all foods have yet been tested and have a glycemic index.
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