Leave a Review Bestinvest
Good app
Best invest are a decent company to invest with and this app is very useful for researching funds and investing then keeping track of the portfolio. There is one niggly issue with logging in to the app, it offers the set up via Face ID on Apple iPhone which I do but then when revisiting the app later Face ID does not work you have to set it up again. I have managed to set it up again it works a couple of times then it has to be set up again. There does not appear to be any support number for app tech issues.
I’m running IPhone 15 latest iOS.
I had a response from the developer who say they are aware of the issue for some users and are working on a fix. An update from myself - If log out of the app I have the issue logging in next time, if I leave the app without logging off on my return face recognition works.Show lessSubmariner1974
Developer Response
Thank you for your review, we're happy that you've found the app useful for both researching investments and tracking your own. Apologies that you're having some issues with FaceID, unfortunately it is still not working as expected for some clients following a fix we put in last month. This is currently being investigated and we are hoping to put in a permanent solution as soon as possible. If you do need help with anything or have any further issue please feel free to contact us on 020 7189 9999 during our opening hours or alternatively email best@bestinvest.co.uk Thanks, The Bestinvest teamFaceID has stopped working?
Just set this app up yesterday and was pleased to see that it supported faceId but I’ve only used it once and I now cannot click use faceID button as it doesn’t do anything?Anon223bdbd
Developer Response
We're sorry to hear that you’re having troubles with your FaceID, and the inconvenience this will cause logging on. We are aware that the functionality is still not working as expected for some clients following a fix we’d put in last month. This is currently being investigated and we are hoping to put in a permanent solution as soon as possible. If you do need help with anything or have any further issue please feel free to contact us on 020 7189 9999 during our opening hours or alternatively email best@bestinvest.co.uk Thanks, The Bestinvest teamAmateurish Design, unreliable service, poor functionality, high prices
The app design is low contrast and there is no way to change the colour scheme, contrast or the font size to make it more legible. For anyone older or with any visual impairment at all it is simply awful.
The app regularly fails to load data and the only way to fix it is to delete and reinstall and the FaceID rarely works for more than 2 days.
With regard to the product. Best Invest don’t have a stop loss function which is simply unforgivable and say they can’t implement one due to the custodian they use. Stop loss functionality is available from most of their competitors so I wouldn’t recommend their product on this basis alone.
A tiny range of US stocks are available and none from any European exchange. If you want to hold US stocks then you have to phone up and then some weeks later someone will complete it and you find out by not getting the error message.
There is little or no research available for equities or ETFs so you find yourself searching Hargreaves Lansdown and what there is is inconsistent.
Bestinvest seems to be targeting the Freetrade or first time investor demographic, but its prices are way too high. If you’re a hands on investor then get a different product. If I was opening an account again I’d do it with Interactive Investor.Show lessJasebabe
Dumbed down
Previous Bestinvest format had regular accounting items such as a transaction sheet containing all types of transaction. Investments were set out in such away that one page showed all relevant details. Now one must keep scrolling the app to find those details and transactions are separate under numerous headings. All very pretty, all very tedious. This does not look professional and I share gradually move funds to a ‘grown ups’ provider.Show lesspaulillman
Refinement needed for use
Hands down this app is far from the finished article and is scary at how poor their maths is for a firm who deal with money. They cannot calculate your performance correctly, not even close. I used the feedback feature in the app, I was called back to confirm they see what I am seeing. The app has not been updated…since my complaint. In short, the percentage of your performance is totally miscalculated, in SIPP at least. Example a £900 loss on a £20k account is not a 47% loss. It’s hard to believe an app has been released with such a blatant and terrible error.
Do not trust the maths.
I will say, depositing and then investing that into shares is hassle free and easy.Show lessIsondil
Error in declaration date - UPDATE
I notified an error nearly a week ago but still no response nor. Correction. Tried to open a share ISA but the declaration still says “not paid into another stocks and shares ISA this financial year (6 April 2022 - 5 April 2023).” We are in financial year 2023 - 2024. Have just sent another message and will see if I get a response this time.
UPDATE. Still no response, so I have opened a new account with an alternative broker.Show lessPrivate61
Developer Response
Apologies that this was not picked up when you initially raised this or with your subsequent follow up. We are sorry to hear about the experience you had when trying to open an account with us and that you have chosen to open an account with a new provider following on from this. The feedback has been passed onto our development team and our customer support team can also be reached on the number that is on our website but we appreciate you have decided to invest elsewhere in this instance.Big step forward
Easy to use. Love the charts and analysisJJKentishman
Developer Response
Thank you for your review and the positive feedback on the analysis tools available in the app, we're happy to hear you've found it easy to use.Quick and easy to use
Nice design, quick and easy to use. If you do need help there’s a number to call where you get through to a human who can assistRD010203
Developer Response
Thanks a lot for your review, we're glad to hear you've found the app easy to use and have been happy with our support whenever you've had to get in touch.Excellent modern design
Great modern design with informative information. A nice change from some of the other ‘vintage’ platforms.Franka1998
Developer Response
Thank you for your review and the great feedback. We're always looking to get the right balance of modern design whilst still providing all the information you need.Super easy for time poor investors
Really convenient and quick solution for tracking investments on the go. I’m super time poor (I’m enjoying the app so much I’ve carved time to type out this review!) so anything that helps me maximise my schedule efficiently delights me! Love that I can see my kids JISAs too all linked together on my account.Show lessAmyloumorris
Developer Response
Thank you for your great review! We're happy to hear you found it helpful for staying on top of things and enjoy the linked accounts feature. We really appreciate the feedback!
