Good for marketing but not management
Response from developer
Thank you for your feedback! We take it very seriously and are frequently releasing new features. You'll notice now that instead of "Create a Charge" on the Dashboard, it says "View Payments." We will also soon be adding the ability to create a charge within the mobile app.
Love and hate
1. Messages, It would be great if it does not require the tenant to sign up for an account to see the message sent by the landlord. Due to this none of my tenants actually uses this.
2. Need more functionality (payments, Leases, etc.) build into the app instead of redirecting it to the website. Making it pointless to even download the app.
3) the latest update seem to have more crashes. Please look into this. eg. clicking on the Help link and it crashes out.
Response from developer
Thanks again for your review! To follow up on your comments about more functionality, we have made many updates to the mobile app since your review including adding Payment information. Leases are on the way. We've also made updates to address crashes. If you are still experiencing issues, please reach out to support@TurboTenant.com with more details. Keeping this from the original reply: For security purposes, all messages are stored inside the Landlord and Tenant portals. This also eliminates the need to keep track of text, emails, and DMs with your tenants because everything is in one location with read receipts and attachments. Your tenants will also need to login for things like rent payments, maintenance requests, and viewing or signing documents.
Needs more web features
Response from developer
Thank you again for your review. We now have Payment information in the app and are working on additional features for that section.
Useless App- basically a Web Application Portal
Response from developer
Thank you again for your review! We have made many updates to the mobile app since your post including adding in-app Messages, rent payments, push notifications and more. Leases are on the way. Other features are still available using the mobile web browser so you can still landlord on the go! Your feedback is welcome. To submit a feature request, visit: https://turbotenant.canny.io/feature-requests
NO iPAD VERSION - USE WEB VERSION OR BE STUCK WITH TINY iPHONE SCREEN
Response from developer
Thank you for your review, and for letting us know having iPad functionality is important for your business. I'm happy to hear you are able to utilize your big beautiful iPad screen to access TurboTenant on the mobile web, and we'll work towards making the app even better for landlords like you!
No Bueno‼️
It was impossible to find; it took me up to 10 tries to find and I’m not sure how I found it.
Response from developer
Thank you for the review. I'm sorry to hear you had difficulty locating the maintenance on our mobile app, but am glad that customer support was able to assist. One thing to keep in mind, our app is built for the marketing stages of the rental process. You can access the full Landlord Portal using a mobile web browser, including your maintenance requests. If you're looking for faster responses from our Support Team, you might be interested in our Premium Plan subscription which unlocks live chat and phone support in addition to unlimited custom lease agreements, faster deposit payouts, and other Premium Perks.
Buggy laggy overall low quality
Response from developer
Thank you for your review. It sounds like you are a renter, and our mobile app is built for landlords. I recommend uninstalling the app and opening up TurboTenant in your mobile browser to access your messages and get in touch with a landlord. You can log in as a renter at renter.turbotenant.com and if you continue having issues with messages, please reach out to Customer Support at Support@TurboTenant.com.
Great Website, Disappointing App
Here’s a tip to the Product Manager running this; Only include features a landlord would use on a daily or weekly basis. This includes:
1. Accounting/expenses - the main tab should be adding accounting transactions. This is the most compelling reason to have an app on your phone that you use almost every day.
2. Maintenance - managing your maintenance requests from an app would be very helpful.
3. Payments - visibility into payments frequently would be great.
4. Messages - managing all messages and responding quickly through an app would be great.
The app currently only has functionality you would want to use a computer for, not an app.
Response from developer
Thank you for your feedback! We have made many updates to the mobile app since your post including in-app messages and payments. We'll let you know when we have additional updates!
Disappointing.
I contacted them and was told I had to provide documents via email (an unsecure request) of which their TOS do not state it’s a requirement only that they can ask. If that’s the case it should have been done initially instead of suspending my account AFTER I sent links to tenants and now they are unable to submit.
I redacted identifying information and provided the necessary requests and was told 1-2 business days. I am still unable to login and retrieve the information I entered and do not thing it’s very professional to lock so one out and hold their data as hostage that does not belong to them.
With their lack of service I would not recommend at all.
Response from developer
Thank you for your review - could you please reach out to Customer Support at Support@TurboTenant.com using the email linked to your TurboTenant account so we can investigate further?
Scam or useless
Response from developer
Thank you for your review - could you please reach out to Customer Support at Support@TurboTenant.com using the email linked to your TurboTenant account so we can investigate further?
