Scam
MoonPay is a scam. Once you buy crypto through them you can’t send it to another wallet or cash it out. You’re buying imaginary crypto with real money. Their customer support service is an AI chatbotPimpinYoMomma
Avoid for buying
I tried buying some Ethereum and it was declined by my bank. I talked to my bank and they did an override for me, which would allow me to buy it. When I went back into the app, I proceeded to do the transaction again. This time it was declined on MoonPay’s end and according to the rep I talked to, it was for safety reasons. I was also informed that I would no longer be able to use this payment method to purchase anything from MoonPay in the future and to use something different. I can’t open a new credit card each time their system decides to block a card from being used for “safety reasons”.
Experience has been awful needless to say. I would find a different app to use if you wanted to buy funds.LuckyGirlx86
Developer Response
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We appreciate you bringing this to our attention, as it helps us improve. If you have any further details to share or need assistance, please feel free to reach out using this link: https://help.moonpay.com/hc/en-gb/requests/new.Worst Experience - potential scam. Beware.
It was easy to buy but now my money is essentially locked up in MoonPay.
They say I cannot cash out and I also cannot transfer my BTCNick Ahrens
Horrible
Never works correctly denies my cards all the time multiple cards over priced feesLegit Reviewer420
Rip Off
DO NOT I repeat do not use this app. I tried to send bitcoin to another wallet & it would not send. It just said “submitting your transactions” this app is a rip off.P west94
This is a scam! fraud! rip off! horrible business! Just go in between the lines to rip people off!
scam. so disappointed but this business is scammers. not sure how they’re still able to be in business but horrible business people. rip off. shady. trash. no morals. don’t value customers. the list goes on. good luck but i definitely will never use them again they took my money two timesashleej123
Developer Response
We're sorry to hear about your experience with MoonPay, and we’re committed to making things right. Please contact our Support team via https://help.moonpay.com/hc/en-gb/requests/new with detailed information about your case. We’ll do our best to address your concerns and find a solution.Worst app it don’t work in New York
Don’t work in New York
Don’t Download it
This app should say which location they work indarkmercurymoon
Worst app it don’t work
No live support. Card is always declined. Don’t download it. MoonPay is the worst.Worst Experience Ever!
It is unbelievable how this people decline purchases from different cards and banks and they blame it on the bank once you fix the problem with the bank they still don’t accept you and they won’t give you a reason why and they will take forever to answer the customer support chat! this is the first time I have to deal with something like this aldo you ask them to process the payment for you and they won’t do it I ended up deleting my account cause something ain’t right there!Phanterchris
Developer Response
Thank you for your feedback, and we’re sorry to hear that your experience did not meet your expectations. We aim to provide the best possible experience for our customers. Rest assured, when we receive feedback like this, we work closely with our teams to understand the root cause. If you decide to return and need assistance, please submit a ticket with a description of your issue to: https://help.moonpay.com/hc/en-gb/requests/new.Moonpay
it’s not a good app because every time you go here to buy bitcoin and if you don’t do something they want they disable your account. They’ve done this to me on numerous occasions so now I can’t even buy bitcoin and the cop the bitcoin company I’m using exodus uses you guys to do the payments and I can’t even buy anything with them because you guys have disabled my account on numerous occasions and you can’t get a hold of you guys for nothing. It’s a joke don’t come to this app don’t use a moonpay at all. Find some other way of doing it. It’s a horrible app they disable you for no reason are used to buy with them all the time don’t use them they’re expensive they’re not worth itbmanitas45
Developer Response
Thank you for bringing this to our attention. We’d be happy to look into it in more detail. Please reach out to us using this link: https://help.moonpay.com/hc/en-gb/requests/new.
