Credit Card Fees excessive!
Response from developer
Hello Cherie, this is Cristina, the Product Manager of Lodgify's mobile app. Thank you for reaching out and sharing your experience with us. If the transaction fees with Stripe are adding up due to a higher volume of bookings, we have a solution that could help: *Stripe Premium for a Flat Monthly Fee* https://help.lodgify.com/hc/en-us/articles/360002852674-Connect-to-Stripe-Premium-for-a-Flat-Fee-on-Transactions With this option, instead of paying a percentage per transaction, you pay a single flat fee each month, so variable fees are no longer a concern. For example, if last month you processed $200 in transactions at $100 each: With standard Stripe fees (1% per transaction): $200 With Stripe Premium Flat Fee: $99 (unlimited transactions) You can read more about it here: Stripe Premium for a Flat Fee on Transactions. Our Support team is here to help with any questions. Don’t hesitate to reach out at any time: https://help.lodgify.com/hc/en-us/requests/new
Excellent app and desktop solution
Response from developer
Hi Georgie! Thank you so much for taking the time to leave a review! This is Cristina, Product Manager of the MobileApp. It’s great to hear that we’ve met your expectations and that our customer service has positively impacted your experience. I'm sharing this with them right now. Website building can be challenging, which is why we offer a range of tools and integrations to help users create the perfect site. If there’s anything else we can do to support you, just let us know.
Not a fan of the new update - glitch in auto messages now
Response from developer
Hello, and thank you for sharing your feedback with us. I’m Cristina, the Product Manager for the mobile app, and I’m here to help. I’m sorry to hear about the glitch that caused multiple property details to be included in guest messages. While I would need more specific details and account information to assist directly, our Customer Success tea are ready to help you further. If you haven’t already, please reach out to them here: https://help.lodgify.com/hc/en-us/requests/new. Sharing the specifics of your case will help them identify, troubleshoot, and report it. I’ve also informed the Product Manager responsible for messaging, so they’re aware of this comment. Thank you again for bringing this to our attention. Ensuring smooth guest communication is a top priority for us, and we’re committed to provide the best experience to them.
Perfect for Property Managers
We started with Lodgify in the beginning and have been so impressed with their constant improvements, putt efforts into an app that evolve with the industry. I know many people in the industry and every time I show them the power of Lodgify, they are stunned.
This will save you many hours, simplify your work, and improve you ability to be a top performer.
Response from developer
Hi Mark! This is Cristina, the Mobile App Product Manager at Lodgify. It’s very rewarding to read your feedback. As you mentioned, our product has evolved significantly over the past few years, and we’re thrilled to know we’re on the right track in empowering vacation rental businesses like yours. I took a quick look at your account, and it’s clear your hard work is paying off. Your calendar is busy. Please don’t hesitate to reach out with any questions or feedback. You’ve been a valuable contributor for years, and we’re excited to continue supporting you.
Communication and notifications are awful
Response from developer
Hello, thank you for reaching out and sharing this feedback with our team. This is Cristina, the Product Manager of the mobile app. I'm sorry to hear that you've needed to check VRBO and Airbnb bookings and guest messages manually. This is not the experience we aim to provide, and it's certainly not the expected behavior. Although I couldn't identify your account, if you haven’t already, please reach out to our Customer Success team through this link: https://help.lodgify.com/hc/en-us/requests/new Mobile app notifications are designed to be consistent, and if they're not working as expected, we’ll investigate and address it. I’m here if you have any further questions, so please don’t hesitate to contact me directly.
Avoid. Way better solutions out there
Doesn’t work!
Buggy, slow and missing features
Response from developer
Hello! I’m sorry to hear the app took up to 10 seconds to load. That’s certainly not the experience we aim for. Our goal is for the app to load in under 1.5 seconds. The good news is that we've made significant improvements, and with the current version 4.0.3, we've included both optimizations and new features. If you experience any delays again, even just once, please let us know so we can investigate promptly. You can reach us here: https://help.lodgify.com/hc/en-us/requests/new Thank you for sharing your feedback!
New Update
Have been enjoying the use of the app for the most part until this recent update.
The calender now is extremely confusing visually for us with many bookings in a month. Some areas are grey, others are white which would make sense if it was grey for booked, white for available, but on changeover days (which means the night isn’t available as someone is checking in that day), it’s also white. The new calender also visually greys out days that guests are checking out, when this day is actually available. It looks like it’s booked when it’s not. It also doesn’t show the nightly price anymore for these days guests are checking out, which means you might think a might is booked when it’s not.
Sorry but big thumbs down for being user friendly, thinking I might have to now refer to the other channel calendars just to make sure of bookings we have, which is completely against the entire point of lodgify, as it’s main selling point is being able to easily manage everything from one site.
I have a feeling this i I update wasn’t tested with actual users, I am hoping they take on this feedback from a 3 year premium user of this app.
