Vio.com User Reviews

Vio.com: Hotels & travel deals

FindHotel B.V.

Travel

Reviews Summary

Positive highlights

💰

This app hasGreat deals and prices

🛒

This app hasEasy and fast booking process

🤝

This app hasHelpful customer service

⚡

This app hasQuick refunds and cancellations

🔍

This app hasWide range of hotel options

👍

This app hasSatisfied and happy users

Negative highlights

🤔

This app hasUnclear booking details and policies

🚫

This app hasUnreliable hotel reservations and room types

💳

This app hasUnexpected charges and billing issues

🔍

This app hasLack of transparency in pricing and discounts

🤖

This app hasPoor communication and unresponsive customer support

🚧

This app hasBuggy and glitchy app experience

Top reviews

Most RecentHighest RatedLowest Rated

Lies’ company

Booked a hotel for 128 dollars then they charged me 200 dollars without billing me. And explained the extra 70 dollars is transaction fee!!!!! 70 dollars for transaction without any warning on the website. Without any bills mentioned about the extra 70 dollars. They are cheating people with this way. Disgusting!!!!!

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倒鸭子20221112

14 days ago

Response from developer

Dear Customer, I’m truly sorry to hear about your experience with the charges. We understand how frustrating this situation must be for you. Please note that Vio.com is a Dutch company, and depending on your bank and the currency of your payment, there may be additional transaction fees applied by your bank. Unfortunately, these fees are beyond our control, and we recommend reaching out to your bank directly for clarification. If you need further assistance or have additional questions, please feel free to contact us through this link: https://support.vio.com/hc/en-us/requests/new. With Kind Regards, Customer Care at Vio.com

Best third party booking app

Been using this app since a few years now booked over 30 rooms never had a issue always 15-30% cheaper then anyone else booked a room at the W which was $439 a night I got it for 197 a night would highly recommend

uboy718

16 days ago

Response from developer

Dear Customer, Thank you so much for your wonderful review! We’re thrilled to hear that you've had such positive experiences using our app over the years. It's fantastic to know that you've found great value and savings with us. Your recommendation means a lot to us, and we’re grateful for your continued trust. We look forward to helping you with many more bookings in the future! With Kind Regards, Customer Care at Vio.com

Best Rstes Available

Consistently find the best rates which turned out to be better than the industry rate i was offered by $30 a night.

BudogirlNZ

19 days ago

Response from developer

Hello! Thank you for sharing your wonderful review with us. At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. With kind regards, Customer Care at Vio.com

Best App for Hotel Bookings with Best prices

Vio.com had become my #1 app for booking hotels. I’ve successfully booked over 20 hotels since discovery this app and every time it’s the cheapest prices with the same hotel rooms as advertised with other competitors as well the hotels it self. Vio.com is the only app one should use for booking hotels.

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ZephyrMystery

a month ago

Response from developer

Horrible experience - Avoid this app at all cost

I had the worst experience booking through them. I booked for a hotel near Bryce Canyon for a check in at 11/28. Booking was done on 11/5 for a pay later option and free cancellation until 11/17. I got a confirmation immediately that my booking was confirmed on 11/5. On 11/17 my card was charged. On 11/23 I called the hotel for a general question question regarding a room amenity. To my surprise, the hotel just told me that there is no reservation under my name. They told me that the reservation was canceled for some reason and I should call the 3rd party company who I booked with. What happened next was a painful ordeal of dealing with customer care. They don’t have a phone number to call. The only option is via chat. I stayed on chat with the customer care for hours just to find out that my reservation was canceled by the hotel and they can’t do anything. I was just left in the hanging with my trip completely screwed up. Just think out this, if my reservation was canceled or not confirmed, they dint even bother to inform me. They happily charged my card and left me in dismay. Avoid at all cost. Would request Apple to take this app down for humanity sake 🙏🏻🙏🏻

Horrible experience. We drove all day and all we wanted was to stay in a hotel and sleep, yet Vio never sent a confirmation email, the hotel hasn’t received any information of the booking, and their customer service is inexistent. We are literally waiting in the car in the parking lot for a miracle now, since we made a booking for three days and we’re not sure if we will be charged or not. We don’t want to pay twice! What a disgrace and disappointment! It’s a serious scam, stay away from these people!

And please don’t send me another link to fill out a complain! Call your customers!

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Constanta Matcan

4 months ago

Response from developer

Dear Constanta, Thank you for your review. I'm truly sorry for the inconvenience you experienced. It seems your booking failed due to the hotel being sold out, which is why you didn't receive a confirmation email. We’ve confirmed that your booking was not processed, so you won’t be charged. I apologize for the delay in our response and for any frustration caused. We are committed to improving our processes to avoid inconveniences like this from happening again in the future. With kind regards, Customer Care at Vio.com

Great app! Easy to use.

Great app! Easy to use. Best prices!

VMHarding

4 months ago

Response from developer

Dear user, thanks for your review! At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. Kind regards, Customer Care at Vio.com