Vio.com User Reviews

Vio.com: Hotels & travel deals

FindHotel B.V.

Travel

Reviews Summary

Positive highlights

💰

This app hasGreat deals and prices

🛒

This app hasEasy and fast booking process

🤝

This app hasHelpful customer service

⚡

This app hasQuick refunds and cancellations

🔍

This app hasWide range of hotel options

👍

This app hasSatisfied and happy users

Negative highlights

🤔

This app hasUnclear booking details and policies

🚫

This app hasUnreliable hotel reservations and room types

💳

This app hasUnexpected charges and billing issues

🔍

This app hasLack of transparency in pricing and discounts

🤖

This app hasPoor communication and unresponsive customer support

🚧

This app hasBuggy and glitchy app experience

Top reviews

Most RecentHighest RatedLowest Rated

Outstanding Customer Service

I am so impressed by my experience with this app. I made a foolish error while booking, and when I reached out to customer service, they responded quickly and efficiently to remedy my issue. Sherrie and Michela are awesome! Will definitely be using this app again for my future hotel needs!

Satisfied Katie

5 months ago

Response from developer

Dear Katie, Thank you for your kind words, hearing that you were happy with our service truly makes our day. This is exactly what we strive for! We wish you all the best and cannot wait to assist you again in the future. With kind regards, Customer Care at Vio.com

Mr Al

I love using this site very easy to use, and always have a good choice of hotels. And very good prices.

KINN MR A

6 months ago

Response from developer

Dear user, thanks for your review! At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. Kind regards, Customer Care at Vio.com

Tricky

I was introduced to VIO app via a friend as he told me that they offer more savings on a certain hotel that I was interested to stay for a week , long story short I was paying as day by day and every day they would post different price for the same room until the third day they posted a higher amount significantly for the same room , I was thinking that’s the lowest rate and I was buying it till the weekend showed up and it was more than twice the price so I looked around the hotel standard reservations was a good amount cheaper than VIO

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Amir sr.

6 months ago

Response from developer

Dear Customer, thanks for your review! At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. Kind regards, Customer Care at Vio.com

Absolutely horrible experience

Was not able to use the app to book it declined the payment called cs and they charged me more . Then get to Orel the reservation name was wrong and missing second occupant. The hotel was able to accommodate but was then charged for breakfast that was to be included. Can not locate a cs contact. Finally tried to find help with the bill through the reservation line was hung up on by the rep. Called back given a email to try which does not work either. Do not use this company

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Chellah246

6 months ago

Response from developer

Hi. Thanks for your review and I'm sorry to hear about your experience. We do not have an inbound phone number to call, so I believe you have spoken with one of our booking partners. With the limited information provided, we are unable to locate your case. We would like to double check your concern. Can you please reach out to us at https://support.vio.com/hc/en-us/requests/new so that we can investigate? Thank you and we look forward to assisting you. Kind regards, Customer Care at Vio.com

Lot of offer

Is the best website and lot offer

Adel Nabil

6 months ago

Response from developer

Useless

Why download the app when it just takes you back to a browser to book???

AstratTV

6 months ago

Response from developer

Dear AstratTV, Thank you for sharing your feedback with us. We understand your frustration, and we appreciate the opportunity to clarify the booking process in our app. In order to provide you with the best possible deals, we partner with major hotel suppliers, and some bookings are redirected to their websites for completion. While this may feel like a detour, it ensures that you get access to the best rates available. For bookings that are available directly through Vio.com, you can complete the entire reservation process seamlessly within the app. We appreciate your understanding, and we’re continuously working to improve the app experience to make it as smooth and convenient as possible. If you have any questions or need help with your booking, please don’t hesitate to reach out – we’re here to assist! Thank you again for your feedback, and we hope to assist you in the future. With kind regards, Customer Care at Vio.com

This app is disgusting

This app is false advertisement. They find you a room with no refund back doesn’t matter the condition. They do not let you know what’s going on. What time to check in what time to check out? I had a horrible stay at the Days Inn. No breakfast. let me see we got two in the morning and cannot sleep in the room until three in the afternoon. The room smell like cigarettes and marijuana and it was just filthy and the TV was not working. Unbelievable what I went through with My Husband and they couldn’t even even refund me my money not even half of it. I don’t even want the whole thing just half of it

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tara 55

6 months ago

Response from developer

Dear Tara, Thank you for your review. We are sorry to hear that your booking experience was unpleasant and that you had a bad experience at the hotel as well. This is certainly not the kind of experience we want for our users, so we appreciate your feedback as it helps us improve. Unfortunately, we are unable to assist you further due to the limited information. Can you please reach out to us at https://support.vio.com/hc/en-us/requests/new so that we can investigate? Thank you and we look forward to assisting you. Best regards, Customer Care at Vio.com

Great Deals👍🏾

I love that the prices are cheap, but my only concern is that they don’t give you any points towards making it even cheaper and says genius level, but I don’t think that’s enough. I feel like as if they should give me points or give us people points towards a free room or, a cheaper rate just like the hotels do it or some type reward program not saying that they’re taking a percentage off but actually letting us see that we’re actually getting money taken off but other than that it’s a great site. I use it all the time and I also recommend AGODA.

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NayNay0820

6 months ago

Response from developer

Hello, thank you for taking the time to write your review. We appreciate your feedback as this helps us improve our products and services. We look forward to hopefully seeing you again in the future. Take care! Best regards, Customer Care at Vio.com

Spam promotions on Google travel

It wasted my time while searching for a hotel. The pice spikes up once I try to complete my booking. I tried multiple times.

KhaledGo

6 months ago

Given a inferior room as the booked one.

I booked a deluxe king room through vio but the hotel front desk gave me a double bed room. So I called the vio help desk and asking why. The vio representative was like 'i don't know, the confirmation at VIO end is indeed deluxe king but the booking was through priceline so you can only call priceline to find out why'. First of all, the whole booking and confirmation process did not mention anything about priceline in the app and email. Second of all, it's obviously the communication between Vio and Priceline went wrong, but the representative is asking me to solve the issue for them, which is ridiculous and costing me hours. Anyways, very bad service, and poor communication and app implementation.

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Zishun Jin

7 months ago

Response from developer

Dear Zishun, thank you so much for taking the time to share your experience with us. We deeply regret that your stay didn’t start as smoothly as it should have. Assigning you the wrong room type upon your arrival was not up to our usual standards, and we sincerely apologize for any inconvenience this caused. Our aim is always to provide you with the best possible value, which is why we partner with leading travel providers like Priceline to offer competitive deals. Sometimes, these partnerships mean that your reservation is handled directly by these suppliers. This detail is mentioned in your booking confirmation email, just below the price details. We understand how frustrating this situation must have been, and we’re actively working to resolve it. Our team is in the process of securing compensation for the inconvenience you experienced. We expect to have an update for you within the next 5 business days. If you need any assistance in the meantime, please don't hesitate to reply to our email. We’re here to help and will do our best to address any concerns you may have. Once again, we apologize for the trouble and appreciate your patience and understanding. Kind regards, Customer Care at Vio.com