Guardio User Reviews

Guardio - Mobile Security

Guardio LTD

Utilities

Reviews Summary

Positive highlights

🔒

This app hasAlerts users to questionable websites and phone calls

🔍

This app hasProvides detailed information on data leaks and breaches

🛡️

This app hasOffers identity theft protection and insurance

🔍

This app hasActively monitors and protects users' online activities

🔍

This app hasDetects and blocks malicious links and websites

🛡️

This app hasGives users a sense of security and peace of mind

🤖

This app hasProvides helpful and responsive customer support

Negative highlights

💰

This app hasDifficult to cancel subscription and get refunds

🔍

This app hasSome users report the app not being effective in preventing spam and scams

🔒

This app hasConcerns about the app's data collection and privacy practices

🔍

This app hasLack of clear instructions on how to address data leaks and breaches

💰

This app hasCharges users even during the 'free trial' period

🔍

This app hasSome users report the app causing more issues than it solves

Top reviews

Most RecentHighest RatedLowest Rated

Really hard to cancel free trial

They make it really hard to cancel the free trial and delete your account. You have to really dig to find the button.

Keo452

a year ago

Response from developer

Hi there, Thank you for sharing your experience. We are sorry to hear you were struggling with canceling your subscription. However, it seems that you have appreciated Guardio protection after all. If you would like to hear more about how Guardio can protect you online or need help with canceling your subscription, feel free to reach out support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio

This is a scam

Do not download this app. You will get charged for the free subscription. And it I’ve been trying to figure out how to cancel for days. There is no contact information when I tried sending a message to contact us on the app. I’m getting an error message.

MMRTX

a year ago

Response from developer

Hi there, Thank you for your review. We are sorry to hear about your not-so-pleasant experience. That being said, once you've activated your free trial, we do authorize your payment method. An authorization hold is carried out by payment processing companies when you start your free trial. They are basically getting your bank or card company to authorize your payment in advance - kind of like a test payment. You will only be properly charged after your 7-day free trial. We are sorry to hear about the error message you are receiving when trying to send us a message. I would like to let you know we are working on fixing this issue. If you need any further assistance, don't hesitate to reach our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio

Scammers!!!!!!

They charge you for the free trial and then go MIA. DO NOT DOWNLOAD THIS APP OR EVEN TRY THE FREE TRIAL!!!!

Lady of the Leith

a year ago

It’s a shame you don’t have zero stars

It has to be a scam. You can’t display that level of incompetence and utter useless if this was a real company. After 6 days of calls and emails I was still unable to cancel my free trial. Whether I like it or not, I’ll have a new subscription for some utterly useless and basic rehashed software. Support was no support at all and despite my request, could not get a follow up call or email if I payed you. Thanks guys. Love ya work. Avoid this company unless you are really bored and enjoy anxiety

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Susan Boyle69

a year ago

Absolutely worthless

I would never recommend this application! Do not even apply for it!

Grandma Ethel

a year ago

Scam

It does nothing but scan old data leaks. Can’t simply cancel subscription on the app. I deleted the app and then accessed account on the website to be able to cancel subscription. Received no cancellation confirmation email. Shady app that keeps credit card stored without possibility to remove payment details. Don’t waste time or money, get proper antivirus that includes mobile phone scanning too.

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Me.Mavi

a year ago

Response from developer

Hi there, We really appreciate your review and are sorry to hear about your bad experience with Guardio. It's a shame to hear you decided to cancel your protection. Please note that Guardio has many features to offer besides alerting about data leaks, such as Email Security, Text Message Filter (iOS), Scam Assistance, Identity Theft Resolution, Insurance Coverage, and 24/7 Identity Theft Hotline. Regarding the confirmation email, we send a confirmation email right after canceling the subscription, and you always have the option to remove your payment details from your account. Guardio doesn't use or share those details whatsoever. If you do need any further assistance, don't hesitate to reach out anytime on this link: guard.io/contact Have a safe day! -- Ben from Guardio

NO WAY TO CANCEL!!

It says you can cancel anytime but there is no way to cancel. You hit the “Manage subscription” button and it takes you to the website but then there’s no option to cancel. You can “delete” but not “cancel”!!!!

SuzK10

a year ago

Response from developer

Hi there, Thank you for your review. We are sorry to hear you wish to cancel your Guardio subscription. You can end your premium protection at any time on your Guardio Membership Page. Once there, select Change in the section titled Plan, then select Turn Off If you are facing any issues canceling through your Guardio dashboard, don’t hesitate to reach our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio

They steal your money

Wish I listed to the other reviews that said the 7 day trial period is a lie! They took my $10 right away

sarah jane connor

a year ago

Response from developer

Hi Sarah, Thank you for your review. We are sorry to hear about your bad experience. What you’re seeing on your statement is not an actual charge. It’s called an authorization hold, and it’s a common practice with free trial services. By the way, most gas stations also do exactly the same before you start filling your car. An authorization hold is carried out by payment processing companies when you start your free trial. They are basically getting your bank or card company to authorize your payment in advance - kind of like a test payment. You will only be properly charged after your 7-day free trial. I hope this explains what you saw. Let me know if you have any questions or additional concerns.

Don't get it its a trap

Theres no way to cancel the subscription and dont bother contacting support they're no help "cancel anytime!🤓"

Fuckgaurdio

a year ago

Do NOT get this!

Scam. They charge you immediately even though it’s a “free” trial. I deleted immediately and contacted customer service.

Simplegirl821

a year ago

Response from developer

Hi there, Thank you for your review, however, we are sorry to hear about your bad experience with Guardio. What you’re seeing on your statement is not an actual charge. It’s called an authorization hold, and it’s a common practice with free trial services. By the way, most gas stations also do exactly the same before you start filling your car. An authorization hold is carried out by payment processing companies when you start your free trial. They are basically getting your bank or card company to authorize your payment in advance - kind of like a test payment. You will only be properly charged after your 7-day free trial. If you need any further assistance, don’t hesitate to reach our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio