Good luck trying to cancel
Response from developer
Hi there, Thank you for your review. We are sorry to hear you decided to cancel your subscription. If you wish, you can end your premium protection at any time on your Guardio Membership Page. Once there, select Change in the section titled Plan, then select Turn Off. However, if you are facing any issues, we would be happy if you could reach out support team at any time through this link: guard.io/contact Have a safe day! -- Ben from Guardio
WARNING! Absolutely 100% a SCAM
Response from developer
Hi Bobbi, Thank you for your review. I’m sorry to hear about your bad experience. If you wish, you can end your premium protection at any time on your Guardio Membership Page. Once there, select Change in the section titled Plan, then select Turn Off. Regarding the charge you are seeing, this is an authorization, not a charge. It’s called an authorization hold, and it’s a common practice with free trial services. By the way, most gas stations also do exactly the same before you start filling your car. An authorization hold is carried out by payment processing companies when you start your free trial. They are basically getting your bank or card company to authorize your payment in advance - kind of like a test payment. If you’ve asked about Guardio’s location, we are delighted to provide our services to users worldwide, regardless of their location. While Guardio caters to a global audience, we are registered in New York, United States, and our payment system operates in US Dollars. If you encounter any other issues or need any further assistance, don’t hesitate to reach out to our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio
Not bad but great
Response from developer
Hi there, We really appreciate your review and are glad you heard about Guardio online. We hope you will enjoy your Guardio protection, and we will keep you safe while browsing online. if you need any further assistance, don’t hesitate to reach out to our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio
SHUT THE APP DOWN
Response from developer
Hi there, Thank you for sharing your thoughts. We would be happy to assist with any issues you encounter. We are sorry to hear Guardio wasn’t helpful in protecting your device, and we will be happy to hear more about your Guardio experience and how we can improve. As for why we require a card, it’s all about security. We work to make the Internet safer, and we must ensure our users are monitoring their own information and not that of another person. We take no shortcuts when it comes to data protection and privacy. If you still believe this is a concern, you’re welcome to use our limited free protection to scan for data leaks and receive alerts for suspicious sites, but I really do think you’ll be impressed with all of the advanced security features available with our premium protection. If you’d like to try it, you can activate your free trial at https://www.guard.io/activate. If you need any further assistance, don’t hesitate to reach out to our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio
Charged for a free trial
Don't Download If You Are Expecting to Be Charged After Trial
Response from developer
Hi there, Thank you for your review. We are sorry to hear about your bad experience and would be happy to help with what you are facing. When you’ve started your Guardio subscription 7-day free, you are not being charged. Your payment method is being authorized. It’s called an authorization hold, and it’s a common practice with free trial services. By the way, most gas stations also do exactly the same before you start filling your car. An authorization hold is carried out by payment processing companies when you start your free trial. They are basically getting your bank or card company to authorize your payment in advance - kind of like a test payment. You will only be properly charged after your 7-day free trial. Regarding trusting Guardio, we are a trusted and reputable company used by over a million people worldwide to keep themselves and their families safe online. This number continues to grow as more users recognize the value of our services. Guardio is a Chrome extension listed on internet browser stores like the Google Chrome Web Store and Microsoft Edge Add-Ons. You'll find that Guardio has a four-and-a-half-star rating and numerous customer reviews attesting to its effectiveness. Additionally, Guardio proudly displays the Established Publisher badge on the Google Chrome Web Store, which signifies our positive track record and compliance with Google's strict regulations. If you need any further assistance, don’t hesitate to reach our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio
TERRIBLE
Response from developer
Hi there, Thank you for sharing your feelings about Guardio. We are so sorry to hear about your bad experience. If you’ve noticed a charge when you activate your premium protection, what you are seeing is not an actual charge. It’s called an authorization hold, and it’s a common practice with free trial services. By the way, most gas stations also do exactly the same before you start filling your car. An authorization hold is carried out by payment processing companies when you start your free trial. That being said, if you wish to cancel your subscription after all, you can end your premium protection at any time on your Guardio Membership Page. Once there, select Change in the section titled Plan, then select Turn Off. Regarding reaching out to our support team, you can contact us here at support@guard.io, by responding to any email you receive from Guardio, or by visiting our help center and expecting a response from a member of our team within 10 hours tops. You can also find answers to the most frequently asked questions in the help center. If you need any further assistance, don’t hesitate to reach our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio
I’m just highly confused..
Response from developer
Hi Jenisse, Thank you for your review. We are sorry to hear about your bad experience with Guardio. What you’re seeing on your statement is not an actual charge. It’s called an authorization hold, and it’s a common practice with free trial services. By the way, most gas stations also do exactly the same before you start filling your car. An authorization hold is carried out by payment processing companies when you start your free trial. They are basically getting your bank or card company to authorize your payment in advance - kind of like a test payment. You will only be properly charged after your 7-day free trial. I hope this explains what you saw. Let me know if you have any questions or additional concerns. We are delighted to have you as part of the Guardio family, and we want to make sure your experience with us is positive and hassle-free. If you need any further assistance, don’t hesitate to reach our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio
More of a question
Response from developer
Hi there, Thank you for your question. You can add five email addresses to your Identity Monitoring feature. With this feature, any time an account linked to a protected email address is involved in a data breach, Guardio will send you an alert to take steps to secure the account and avoid potential identity theft. To add any other email addresses that you have, here's what to do: 1. Press the blue "Edit" button shown on your Email Monitoring Page. 2. Enter the first email address you'd like to add and press "Add+." 3. Verify the email we've sent. You can then repeat those steps for any other email addresses that you'd like to protect. If you're experiencing any difficulties, please reply to this thread. If you need any further assistance, don’t hesitate to reach our support team through this link: guard.io/contact Have a safe day! -- Ben from Guardio
