Leave a Review Lorex Pro
Embarrassingly Bad
For the amount of money a person spends to get the Lorex system this app is embarrassingly bad. It constantly crashes when trying to load multiple cameras and often it can’t even load one camera. It’s borderline impossible to remote monitor your business from this app I’m not sure why Lorex can’t figure it out.Show lessLats88
Developer Response
Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. Our team is constantly working to improve the app's performance and we appreciate your patience as we work towards a better user experience. Please reach out to our customer support team for any further assistance. Thank you, Lorex Customer Experience TeamApp Very Complicated
I bought cameras that required the Pro version of the Lorex app. I have no way to set up areas within my camera to not set off a motion detection. I have found the menus and made changes but nothing is effective. Not a user friendly app at all.Jd9267
Developer Response
Hello there, We apologize for any inconvenience you have experienced with the app. Our team is constantly working to improve user experience and we appreciate your feedback. If you need assistance with setting up motion zones, please contact our customer support team for further assistance. Thank you, Lorex Customer Experience TeamEvents are being stored in events section
Please please allow motion events to be stored in the events section of the app, what I have realized is if you don’t click on the notification that comes through to your phone the event is not saved in the events list of the app, can this please be fixed as this is a big issue.
I have spoke to technical support already & they have told me it was a bug in the app they can’t fix.
Device model: N884A6Show lessJay8349473
Developer Response
Hello Jay, We are sorry to hear about the issue with motion events. We recommend reaching out to tech support for assistance with this. We would also appreciate it if you could update your review with your system model so that we can investigate this further. Thank you, Lorex Customer Experience TeamEvents are being stored in events section
Please please allow motion events to be stored in the events section of the app, what I have realized is if you don’t click on the notification that comes through to your phone the event is not saved in the events list of the app, can this please be fixed as this is a big issue.Developer Response
Hello Jay, We are sorry to hear about the issue with motion events. We recommend reaching out to tech support for assistance with this. We would also appreciate it if you could update your review with your system model so that we can investigate this further. Thank you, Lorex Customer Experience TeamApp shutdown
App Always shut down when i Asked for 9 cams viewNatan Côté-Gariepy
Developer Response
Hello Natan, We apologize for the inconvenience you experienced with the app shutting dow. Please try updating the app or contacting our customer support for further assistance. Thank you, Lorex Customer Experience TeamNeeds Updating - Worse than Lorex Cloud
Lorex Cloud broke for me on May 11th and stopped sending motion notifications. It wasn’t the greatest app but at least it functioned reliably for motion notifications. Lorex’s fix was to start using the Pro app, which does now notify me again, but doesn’t save a log of all events in the app. All things considered, this app functions a bit worse than Cloud. Please change it so that all motion events are captured in a single viewable list, regardless of whether or not you open the notification on your phone (currently seems to be the only way to get the app to capture an event). ALSO - please add the Live View option to the Home Screen, so no button taps are required to open the feeds.. you just open the app and see your cams, just like Cloud did. This worked way better on Cloud - you could open the app immediately after a notification and catch activity, with Pro it wastes valuable seconds in having to fiddle with button presses and subsequent loading times. We open the app to see feeds, not to waste time during an event that’s occurring. Many options from Cloud are not available here also. Would it be so hard to make an all-inclusive app for the diverse system it connects with? I spent almost $2,000 on my system, I think it’d be a good idea for you to perfect, Lorex. Just about the only thing right is the darker theme. Please, fix this!!!Show lessDissatisfied14U
Developer Response
Thank you for your feedback. We apologize for any inconvenience you have experienced with the Lorex Cloud app. Our team is aware of the problem and is preparing to release an update today. We hope it will fix your issue. Thank you, Lorex Customer Experience Team💯 times better then Lorex cloud !
💯 times better then Lorex cloud !Picardd
Developer Response
Hello Picardd, Thank you for your positive review! We are glad to hear that you are enjoying the Lorex pro app. Thank you, Lorex Customer Experience TeamGlitchy
Worked “okay” for a few months. All of a sudden started not working at all. Wouldn’t load any camera feeds and wouldn’t sync any data. The app on my phone and iPad won’t link to the system anymore like it used to, and I haven’t changed anything about what I do.jsnsnxnd
Developer Response
Hello jsnsnxnd, We apologize for the inconvenience you have experienced with our app. Our team is constantly working to improve the functionality and reliability of our app. Please ensure that you have the latest version of the app and try restarting your devices. If the issue persists, please contact our customer support team for further assistance. Thank you, Lorex Customer Experience TeamTerrible
This app is very unreliable. It will send a push notification but as soon as the event loads the screen goes blank. Many times you open the app and as soon as you select live view it closes. Often it will not even allow a live view of any camera. I am now regretting that I purchased a Lorex System.CW1001!
Developer Response
Hello CW1001!, Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. We are continuously working to improve the stability and reliability of our app and appreciate your patience as we work to resolve these issues. We recommend you to contact our customer support team for further assistance and troubleshooting. Thank you, Lorex Customer Experience TeamNeeds major update
Selecting motion region on app doesn’t work location services would be awesome just like the other lorex app app is a little confusingefrenav7
Developer Response
Hello efrenav7, Thank you for your feedback. We apologize for any confusion you experienced with our app. We are constantly working to improve our app and will consider your suggestion in future updates. Thank you, Lorex Customer Experience Team
