Lorex Pro User Reviews

LOREX TECHNOLOGY INC.

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App keeps crashing and closing

I leave this app open constantly to monitor the security cameras. The app consistently crashes on the iPad and will not stay open. Running the latest iOS 17 version. I was using the Lorax cloud app previously and never had an issue with this. It would stay open 24/7. Please fix the problem. Also, when I open the app after a couple hours, it revert back to the screen, and I have to click on the live button again. It should just default automatically to the last camera view

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sMyNickname

a month ago

Support only same WiFi area not caller data

Hi I used this for business site ,not working properly asking to connect with same network or WiFi,so from mobile app remotely is very bad .

nkashar

a month ago

Embarrassingly Bad

For the amount of money a person spends to get the Lorex system this app is embarrassingly bad. It constantly crashes when trying to load multiple cameras and often it can’t even load one camera. It’s borderline impossible to remote monitor your business from this app I’m not sure why Lorex can’t figure it out.

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Lats88

4 months ago

Response from developer

Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. Our team is constantly working to improve the app's performance and we appreciate your patience as we work towards a better user experience. Please reach out to our customer support team for any further assistance. Thank you, Lorex Customer Experience Team

App Very Complicated

I bought cameras that required the Pro version of the Lorex app. I have no way to set up areas within my camera to not set off a motion detection. I have found the menus and made changes but nothing is effective. Not a user friendly app at all.

Jd9267

5 months ago

Response from developer

Hello there, We apologize for any inconvenience you have experienced with the app. Our team is constantly working to improve user experience and we appreciate your feedback. If you need assistance with setting up motion zones, please contact our customer support team for further assistance. Thank you, Lorex Customer Experience Team

Events are being stored in events section

Please please allow motion events to be stored in the events section of the app, what I have realized is if you don’t click on the notification that comes through to your phone the event is not saved in the events list of the app, can this please be fixed as this is a big issue.

I have spoke to technical support already & they have told me it was a bug in the app they can’t fix.

Device model: N884A6

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Jay8349473

5 months ago

Response from developer

Hello Jay, We are sorry to hear about the issue with motion events. We recommend reaching out to tech support for assistance with this. We would also appreciate it if you could update your review with your system model so that we can investigate this further. Thank you, Lorex Customer Experience Team

Events are being stored in events section

Jay8349473

5 months ago

Response from developer

App shutdown

App Always shut down when i Asked for 9 cams view

Natan Côté-Gariepy

6 months ago

Response from developer

Hello Natan, We apologize for the inconvenience you experienced with the app shutting dow. Please try updating the app or contacting our customer support for further assistance. Thank you, Lorex Customer Experience Team

Needs Updating - Worse than Lorex Cloud

Lorex Cloud broke for me on May 11th and stopped sending motion notifications. It wasn’t the greatest app but at least it functioned reliably for motion notifications. Lorex’s fix was to start using the Pro app, which does now notify me again, but doesn’t save a log of all events in the app. All things considered, this app functions a bit worse than Cloud. Please change it so that all motion events are captured in a single viewable list, regardless of whether or not you open the notification on your phone (currently seems to be the only way to get the app to capture an event). ALSO - please add the Live View option to the Home Screen, so no button taps are required to open the feeds.. you just open the app and see your cams, just like Cloud did. This worked way better on Cloud - you could open the app immediately after a notification and catch activity, with Pro it wastes valuable seconds in having to fiddle with button presses and subsequent loading times. We open the app to see feeds, not to waste time during an event that’s occurring. Many options from Cloud are not available here also. Would it be so hard to make an all-inclusive app for the diverse system it connects with? I spent almost $2,000 on my system, I think it’d be a good idea for you to perfect, Lorex. Just about the only thing right is the darker theme. Please, fix this!!!

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Dissatisfied14U

7 months ago

Response from developer

Thank you for your feedback. We apologize for any inconvenience you have experienced with the Lorex Cloud app. Our team is aware of the problem and is preparing to release an update today. We hope it will fix your issue. Thank you, Lorex Customer Experience Team

💯 times better then Lorex cloud !

Picardd

7 months ago

Response from developer

Hello Picardd, Thank you for your positive review! We are glad to hear that you are enjoying the Lorex pro app. Thank you, Lorex Customer Experience Team

Glitchy

Worked “okay” for a few months. All of a sudden started not working at all. Wouldn’t load any camera feeds and wouldn’t sync any data. The app on my phone and iPad won’t link to the system anymore like it used to, and I haven’t changed anything about what I do.

jsnsnxnd

7 months ago

Response from developer

Hello jsnsnxnd, We apologize for the inconvenience you have experienced with our app. Our team is constantly working to improve the functionality and reliability of our app. Please ensure that you have the latest version of the app and try restarting your devices. If the issue persists, please contact our customer support team for further assistance. Thank you, Lorex Customer Experience Team