Lorex Pro User Reviews

LOREX TECHNOLOGY INC.

Top reviews

Most RecentHighest RatedLowest Rated

Terrible

This app is very unreliable. It will send a push notification but as soon as the event loads the screen goes blank. Many times you open the app and as soon as you select live view it closes. Often it will not even allow a live view of any camera. I am now regretting that I purchased a Lorex System.

CW1001!

7 months ago

Response from developer

Hello CW1001!, Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. We are continuously working to improve the stability and reliability of our app and appreciate your patience as we work to resolve these issues. We recommend you to contact our customer support team for further assistance and troubleshooting. Thank you, Lorex Customer Experience Team

Needs major update

Selecting motion region on app doesn’t work location services would be awesome just like the other lorex app app is a little confusing

efrenav7

8 months ago

Response from developer

Hello efrenav7, Thank you for your feedback. We apologize for any confusion you experienced with our app. We are constantly working to improve our app and will consider your suggestion in future updates. Thank you, Lorex Customer Experience Team

Very Poor functionality

This app needs a lot of work. Very frustrating, whenever you try to make settings adjustments, the standard answer is failed to prescribe

GLS 77714

9 months ago

Response from developer

Hello GLS 77714, Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. Our team is constantly working on improving the app and we will take your comments into consideration for future updates. Please feel free to contact our customer support team for further assistance. Thank you, Lorex Customer Experience Team

Additions to the app

So far I like the App however you should be able to control all the functions of the camera through this app, even WiFi camera’s, Lorex needs to be able to allow users to add other not brands and camera as well. I have a WiFi camera connected to the app, but I can’t use the privacy feature, that needs to be fixed. This app is better than the cloud app, you need to get rid of the could app and home app and stick with the pro app and all a universal connection through all cameras in Lorex’s line up, and all camera features should be available. Also to allow camera first time setup in the app.

Show less

Kudus shriek

10 months ago

Response from developer

Hello Kudus shriek, Thank you for your feedback. We are constantly working to improve our app and make it more user-friendly. We will take your suggestions into consideration for future updates. Thank you, Lorex Customer Experience Team

Little better then cloud app

Seem little better then cloud app but either app work same for now unless this app make lot improvement otherwise very similar they still have not made software for Mac m Chip

Roshan84 bhakta

10 months ago

Response from developer

Hello Roehan, Thank you for your review of the Lorex Pro mobile application. We appreciate your feedback and are constantly working to improve the app's functionality. We will continue to make updates and improvements to provide the best user experience possible. Thank you, Lorex Customer Experience Team

Finally

Finally, Lorax decided to create a lot of better version of the old apps however, I’m only giving four stars for this app. I will give 3 stars to the system 0 stars to the old apps they used to have and 2 stars for customer service.

wesam 94

a year ago

Response from developer

Hi Wesam 94, Thank you for your feedback. We are glad that you are enjoying the new version of the Lorex app. We apologize for any difficulties you had with the old version of the app and for any issues you may have experienced with our customer service. We are committed to providing the best experience for our customers and we appreciate your feedback. Lorex Customer Experience Team

It’s perfect

I’m giving this app the feedback it deserves. We’ve just installed over 70 IP Cams and linked up 3 NVR’s to the app. Overall, it’s a lovely experience. The app is easy to use (very important for customers), fast, responsive and does everything you need it to do. It also has a modern feel to it.

5tanialB

a year ago

Response from developer

HI 5tanialB, Thank you for your positive review! We are glad to hear that you are enjoying the Lorex app and that it is meeting your expectations. We strive to provide the best user experience possible and your feedback is invaluable to us! Lorex Customer Experience Team

App needs more work

I purchased the Lorex Pro systems (LNE9292B cameras and N884A64B NVR). The cameras and NVR work great. This app is a huge disappointment. The app notifications don’t work well. Put some more resources into it and come up with a better app.

pkumar3029

a year ago

Response from developer

Hi Pkumar3029, We apologize for any inconvenience caused by our app. We take feedback seriously and are working hard to improve our app so that it meets your needs. Thank you for your review. Lorex Customer Experience Team

Awful and confusing

Awful and confusing. We have had several other surveillance systems that had far superior phone apps. There is no good reason that Lorex doesn’t improve this piece of garbage.

Soloryb

a year ago

Response from developer

Hi Soloryb, We apologize for your experience with our app. We are committed to providing our customers with the best possible experience and we are continuously working to improve our app. Lorex Customer Experience Team

Videos in Pro App not as clear and vibrant as in cloud

Videos not as clear and vibrant as Lorex Cloud. Am I doing something wrong? I currently have both apps but do not run simultaneously. I keep one closed as I am trying out the pro app. Please advise

occ_#.

a year ago

Response from developer

Hi occ_#, We apologize for the inconvenience you are experiencing. If you are still having trouble, Please don't hesitate to contact our customer support at 1-888-425-6739 or visit https://www.lorex.ca/pages/contact for more details, and we'll do our best to assist you accordingly. Lorex Customer Experience Team