Leave a Review Lorex Pro
Very Poor functionality
This app needs a lot of work. Very frustrating, whenever you try to make settings adjustments, the standard answer is failed to prescribeGLS 77714
Developer Response
Hello GLS 77714, Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. Our team is constantly working on improving the app and we will take your comments into consideration for future updates. Please feel free to contact our customer support team for further assistance. Thank you, Lorex Customer Experience TeamAdditions to the app
So far I like the App however you should be able to control all the functions of the camera through this app, even WiFi camera’s, Lorex needs to be able to allow users to add other not brands and camera as well. I have a WiFi camera connected to the app, but I can’t use the privacy feature, that needs to be fixed. This app is better than the cloud app, you need to get rid of the could app and home app and stick with the pro app and all a universal connection through all cameras in Lorex’s line up, and all camera features should be available. Also to allow camera first time setup in the app.Show lessKudus shriek
Developer Response
Hello Kudus shriek, Thank you for your feedback. We are constantly working to improve our app and make it more user-friendly. We will take your suggestions into consideration for future updates. Thank you, Lorex Customer Experience TeamLittle better then cloud app
Seem little better then cloud app but either app work same for now unless this app make lot improvement otherwise very similar they still have not made software for Mac m Chiproehan bhakta
Developer Response
Hello Roehan, Thank you for your review of the Lorex Pro mobile application. We appreciate your feedback and are constantly working to improve the app's functionality. We will continue to make updates and improvements to provide the best user experience possible. Thank you, Lorex Customer Experience TeamFinally
Finally, Lorax decided to create a lot of better version of the old apps however, I’m only giving four stars for this app. I will give 3 stars to the system 0 stars to the old apps they used to have and 2 stars for customer service.wesam 94
Developer Response
Hi Wesam 94, Thank you for your feedback. We are glad that you are enjoying the new version of the Lorex app. We apologize for any difficulties you had with the old version of the app and for any issues you may have experienced with our customer service. We are committed to providing the best experience for our customers and we appreciate your feedback. Lorex Customer Experience TeamIt’s perfect
I’m giving this app the feedback it deserves. We’ve just installed over 70 IP Cams and linked up 3 NVR’s to the app. Overall, it’s a lovely experience. The app is easy to use (very important for customers), fast, responsive and does everything you need it to do. It also has a modern feel to it.5tanialB
Developer Response
HI 5tanialB, Thank you for your positive review! We are glad to hear that you are enjoying the Lorex app and that it is meeting your expectations. We strive to provide the best user experience possible and your feedback is invaluable to us! Lorex Customer Experience TeamApp needs more work
I purchased the Lorex Pro systems (LNE9292B cameras and N884A64B NVR). The cameras and NVR work great. This app is a huge disappointment. The app notifications don’t work well. Put some more resources into it and come up with a better app.pkumar3029
Developer Response
Hi Pkumar3029, We apologize for any inconvenience caused by our app. We take feedback seriously and are working hard to improve our app so that it meets your needs. Thank you for your review. Lorex Customer Experience TeamAwful and confusing
Awful and confusing. We have had several other surveillance systems that had far superior phone apps. There is no good reason that Lorex doesn’t improve this piece of garbage.Soloryb
Developer Response
Hi Soloryb, We apologize for your experience with our app. We are committed to providing our customers with the best possible experience and we are continuously working to improve our app. Lorex Customer Experience TeamVideos in Pro App not as clear and vibrant as in cloud
Videos not as clear and vibrant as Lorex Cloud. Am I doing something wrong? I currently have both apps but do not run simultaneously. I keep one closed as I am trying out the pro app. Please adviseocc_#.
Developer Response
Hi occ_#, We apologize for the inconvenience you are experiencing. If you are still having trouble, Please don't hesitate to contact our customer support at 1-888-425-6739 or visit https://www.lorex.ca/pages/contact for more details, and we'll do our best to assist you accordingly. Lorex Customer Experience TeamNo longer able to see my live feed
Once Lorex forced us out of the old version of the app and forced us to use this version of the app, I am no longer able to see my live feed. I see it loading, but once it’s loaded I only receive black screens. This version of the the app has been a terrible user experience.MNM222US
Developer Response
Hi MNM222US, We apologize for the inconvenience you experienced with the new version of the Lorex app. We are currently working on resolving any issues you may have encountered and appreciate your patience. Lorex Customer Experience TeamLorex pro
App works great. Better than the Lorex home app. I have ptz cameras that I’m able to zoom the cameras. I cannot zoom on the Lorex home app. The Lorex pro app I am able to zoom. Thanks for the great app.mc545574
Developer Response
Hi Mc545574, Thank you for your review! We are happy to hear that you are able to use your PTZ cameras better with the Lorex Pro app. Lorex Customer Experience Team
