No longer able to see my live feed
Response from developer
Hi MNM222US, We apologize for the inconvenience you experienced with the new version of the Lorex app. We are currently working on resolving any issues you may have encountered and appreciate your patience. Lorex Customer Experience Team
Lorex pro
Response from developer
Hi Mc545574, Thank you for your review! We are happy to hear that you are able to use your PTZ cameras better with the Lorex Pro app. Lorex Customer Experience Team
Common sense misses
1. Playback of recorded footage is not available… this is crazy.
2. I cannot connect my Lorex doorbell to the Lorex Pro app. So, now I need to view both the Lorex Pro app and the Lorex Home app to see footage from a five camera system.
The lack of thought put into this app makes me question the quality of the entire system.
Response from developer
Hi Andrew, We apologize for the inconvenience and are sorry to hear that you are not satisfied with the features of our Lorex Pro app. We are continuously working to improve the app and add additional features. Please stay tuned for upcoming updates. Thank you for your feedback. Lorex Customer Experience Team
N882 not supported?
Response from developer
Hi Zig, We apologize for any inconvenience this may have caused. Please don't hesitate to contact our customer support at 1-888-425-6739 or visit https://www.lorex.ca/pages/contact for more details, and we'll do our best to assist you accordingly. Lorex Customer Experience Team
Total disaster -0 stars
Response from developer
Hi Trustme, We apologize for the difficulties you have experienced with our apps. We are working hard to ensure that our customers receive a reliable and satisfactory experience. Lorex Customer Experience Team
Need to be more user friendly
1. Should put all the favorite on the Home Screen. What’s the point of allowing user to create a favorite set of camera if you force them to go to “setting” to use it.
2. A better user manual would be helpful. I suspect there are feature i don’t know about because i can’t find any manual
3. The camera manual should tell you to use this app instead of Lorex cloud. I didn’t know this app exist until i call technical support about the smart detection not working. They then realize that i was using Lorex cloud (per their own manual) and once i switch to this apps, it work.
Response from developer
Hi Mqy, Thank you for your valuable feedback. We appreciate your input and will use it to make our app better. We are working hard to improve user experience and make our app more user-friendly. Lorex Customer Experience Team
Cloud is better
-Logo splash screen delays users from seeing all important live security feeds. We know we are using Lorex, no need for an ad.
-Pro does not remember your last camera layout. We want to see our prefered layout when we open the app.
Response from developer
Thank you for your feedback regarding the Lorex Pro mobile app. We appreciate your input and understand your frustration with the splash screen and the issue of the app not remembering the selected cameras. We apologize for any inconvenience caused. We value your suggestion and will take it into consideration for future updates. Our team is constantly working to improve the user experience and make necessary changes to enhance functionality. We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out to us at 1(888) 425 6739.
Bugs
Response from developer
Hello Jonathan, We apologize for the inconvenience you experienced with the Lorex Home app. We are working hard to ensure all features are working properly and appreciate your patience.
Better than Lorex Cloud
It would be nice if it saved the default/last view layout.
Response from developer
We apologize for any inconvenience you experienced with the Lorex Pro mobile app. We appreciate your feedback and understand the importance of saving the default/last view layout. Our development team is constantly working to improve our app, and we will take your suggestion into consideration for future updates. Thank you for your patience and understanding, please reach out to our support team at 1(888) 425 6739 if you need further assistance. Thank you
Best of the Bunch!!!
Response from developer
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the good features and finding our Lorex Pro mobile app easy to deploy. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
