Am IT,and network engineer
On strong wifi very unreliable, app for iPhone and iPad show devices as " offline" after a logn dely or many restarts of the app, finally connects.
Affects all Shelly One, 1PM devices ( have 15) and same on all phones, and web-based IP adresses.
Support takes days to inform me I have not configured Wi-Fi properly, reset router, etc
SUPPORT FAILS TO COMPREHEND THEY WORK BUT INTERMITTENTLY AND ONLY AFTER MANY ATTEMPTS.
Very angry, waste of my time.
Pity as would use these in many installations.
J
Developer Response
If you don't want to use the app locally go to the app settings and disable the "Use local control when available" option. This may improve the connection time you're experiencing. If you can't access the web-based IP interface even when your phone is connected to the same Wi-Fi network, it might be a network issue indeed. If this issue persist please create a new support ticket with "Apple Review" title, so we can investigate it. Thank you!Have been using and loving Shelly for three years now but the new app has given me a few headaches. I believe there’s a bug where bulbs don’t recall power ON or OFF state in scenes, despite that box appearing checked in the app. I confirmed this by editing my scenes in the old, unsupported web editor where I found the power ON box was unchecked.
Developer Response
Thank you for the feedback! We'll check that. Loading the app takes forever!
I lost connection to my old devices, tried to reset it and reconnect it; but I am unable to do that it shows that my devices are offline.
The team should bring back the old app! It was working fine for me..
Developer Response
Thank you for the report. Please contact us at https://support.shelly.cloud so we can investigate and fix the issue for you.I’m using the led dimmers to smarten up some lights our builder used and they work well. The problem is this app. Adding devices isn’t very intuitive and most annoying the app keeps prompting me every screen change to verify my email. The problem is the email comes with a number but there is no place to actually enter it in the app or a link to click on the email. When I attempt to login on the website my credentials don’t work and resetting the password never sends an email. Guys, these are application 101 things, you need to sort your priorities! Update: developer has fixed the email verification issue. Other issue with adding devices has been sorted as it appears one of my 4 controllers was bad. Amazon sorted that and the Shelly 2’s are running smoothly with my Home Assistant install.
Developer Response
Thank you for the feedback. We have fixed some of the issues described. When the verification email is sent you should see a prompt in the app to enter the number from the email. Please contact our support if you still have troubles with the verification, they'll sort it out.I’ve been doing home automation since 2000. If a switch, sensor, relay, hub, voice assistant or program exists, I’ve used it. I was always missing the most important things - privacy, full local control, free Cloud if I am away from home, low price, and intelligence on the device. Shelly has this and so much more. The app is super easy and intuitive. I can’t believe how much they let a user do. It’s almost too good to be true, but everything we deserve.
Developer Response
Thank you for the feedback! We're doing our best to satisfy our customers!Works perfect!
Developer Response
Thank you!I’m using the led dimmers to smarten up some lights our builder used and they work well. The problem is this app. Adding devices isn’t very intuitive and most annoying the app keeps prompting me every screen change to verify my email. The problem is the email comes with a number but there is no place to actually enter it in the app or a link to click on the email. When I attempt to login on the website my credentials don’t work and resetting the password never sends an email. Guys, these are application 101 things,, you need to sort your priorities!
Developer Response
Thank you for the feedback. We have fixed some of the issues described. When the verification email is sent you should see a prompt in the app to enter the number from the email. Please contact our support if you still have troubles with the verification, they'll sort it out.Thanks. I can’t access my pump because you turned off the old app for this piece of garbage. I can’t log in. Your reset link sends me to the same login page and does nothing. But reading the reviews about logging in, looks like nothing works. Great job guys. Gotta get people’s data any way possible.
Developer Response
Are you still experiencing the problem? Password reset was fixed a while ago. Please contact our support if you have problems logging in. Thank you!On top of marginally worse connection, ever since upgrading to this app my lights are constantly inaccessible. This may in part be due to newer firmware, but the issues definitely started when I got this app. My switches starting becoming dis functional at the panel, and would be off my network for half a day at a time.
I’ve migrated to the new app, all worked well so I deleted the old one (mistake!)
Now the app shows that all my devices are offline. Tried to logout and the app hangs. Deleted is and reinstalled it, and now I can’t login (spinning thingy goes on forever). Web app works fine, it is the app that is failing to pull data from the servers.
Now without the app I can’t install the new devices I just received 😡
Shelly devices have been quite reliable for me, but this app is really disappointing.
Developer Response
Thank you for the feedback! Please, write a support ticket so we can help you with the issue!
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