I recently tried a new food delivery platform called Keeta after seeing their ads on Facebook and Instagram. I ordered a minced pork omelette from Kin Kao, a favorite Thai restaurant I've visited many times. Instead of the omelette, I received a pork knuckle. When I contacted Keeta's customer service, they insisted that the minced pork omelette was the same as the pork knuckle. They claimed there was nothing they could do. I shared a picture of what a minced pork omelette looks like from Kin Kao alongside the pork knuckle, but all I received was an apology. In my experience with Deliveroo, I would typically receive a full refund for such issues. It seems Keeta's translation app is not reliable. I recommend avoiding Keeta.
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