Horrible app.
This will be the second time writing a 1-star review, not sure where the first one went but the issue was never resolved. 1. No matter how many times I log in, the app will refuse to remember that I enabled Face ID and forces me to authenticate via text/email DESPITE checking enable Face ID numerous times. This was what my first review was about. 2. The past two days, I haven’t been able to log into my account. I tried deleting my app and reinstalling with no luck.
3. I go to the website to log in, because I need to transfer money between accounts for bills, and it says error. Nice
3. I go to the website to log in, because I need to transfer money between accounts for bills, and it says error. Nice
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Payments not showing
The money is gone but there is no post anywhere indicating who or what was paid!
Why offer a half-baked app? Life is stressful enough than to worry about where my $ has gone. If you can not reflect who and what was paid why bother offering the app?
I had no issues with the former app it was great it immediately showed pop-up notifications when a payment was made as soon as a purchase was made.
This app is wrong all the time and does not have purchase notifications by design which is very frustrating for us end users!
I end up having to sit down with my ledger and locate what was paid who and when, I save receipts. I am going back to calling over my phone at least that was accurate more often than this mess of an app.
I can’t understand whom you are serving by providing this app.
Why offer a half-baked app? Life is stressful enough than to worry about where my $ has gone. If you can not reflect who and what was paid why bother offering the app?
I had no issues with the former app it was great it immediately showed pop-up notifications when a payment was made as soon as a purchase was made.
This app is wrong all the time and does not have purchase notifications by design which is very frustrating for us end users!
I end up having to sit down with my ledger and locate what was paid who and when, I save receipts. I am going back to calling over my phone at least that was accurate more often than this mess of an app.
I can’t understand whom you are serving by providing this app.
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Response from developer
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.
Mobile deposit is great
I forgot to deposit a check when I was in town and was debating about driving back or waiting for another day, stressing about what bills might come in when. I remembered this could be done over the phone. I found the instructions which were easy and clear and I’m thrilled to not have to make an extra trip! Thank you, Berkshire Bank.
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Using the app to make a deposit.
This is extremely uncomfortable and whatever changes the bank has made to the process for depositing a check online is terrible compared to the way it used to be. I do not like it at all. I love the bank, but I hate the online deposit protocol.
Improvement needed
The transactions do not appear for days. They used to be live transactions and visible the moment they happened. The feature that alerts you as a transaction is made, no longer happens instantly. They occur days later and only if you log into your account. I used to get notified every moment a transaction occurred on my phone regardless if I was picking up food or ordering online. That was important to me to prevent fraud. The feature to add coupons has also disappeared. The new app is not an improved app. It’s terrible!
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Unnecessarily Complicated
The app functions, however, the navigation is terrible and has removed all simplicity.
Example: to pay bills, instead of simply putting a button to pay bills, there is a note that you can click that tells you where you have to go to pay bills.
Many of the basic functions you want and make an app appealing are buried. It is actually easier to use the website, and that is not too easy either.
Example: to pay bills, instead of simply putting a button to pay bills, there is a note that you can click that tells you where you have to go to pay bills.
Many of the basic functions you want and make an app appealing are buried. It is actually easier to use the website, and that is not too easy either.
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Miss the old app
This app, looks wise, looks better than the old app. It is not all that user friendly. The biggest downside is the notifications. The app no matter what you do does not send push notifications. I’ve tried several different ways of putting in “custom alerts”, and nothing works. Also, could you put back the quick access pin? Some of us don’t like the facial recognition on our phones.
Update- reached out to their customer service and they advised me to do exactly what I have been doing and there’s been no change to the app. Makes me want to change banks for the simple fact their mobile banking is awful
Update- reached out to their customer service and they advised me to do exactly what I have been doing and there’s been no change to the app. Makes me want to change banks for the simple fact their mobile banking is awful
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Original app was better
Been using this new app for a few months, and definitely frustrated by some of the changes that were made compared to the previous version. For example, the new bill pay interface is terrible. Difficult to find billers, history, etc. hopefully enough people will complain and BB will make changes to the app.
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Much better
Really like how mobile app improved ! Depositing checks so much more easier ! As per transaction window, I wish we can sort by amounts, etc
Also, when trying to find transaction with certain name of it , it does not find any ; not sure what I am doing incorrectly
Thank you
Also, when trying to find transaction with certain name of it , it does not find any ; not sure what I am doing incorrectly
Thank you
Solid but with some constructive criticism
While my balances after a transaction are accurate, the charges themselves can be a little slow to appear. Also can’t get notifications whenever I make a transaction. Hoping both features get brought back sooner than later. Other than that, I do like this app as well as banking here at this bank.
