Berkshire Bank Mobile User Reviews

Berkshire Bank Mobile

Berkshire Hills Bancorp Inc

Finance

Reviews Summary

Positive highlights

💳

This app hasSmooth and quick check deposit experience

🔍

This app hasIntuitive and clean interface design

💰

This app hasIncreased deposit limits

🔒

This app hasEasy and secure login

📊

This app hasUseful financial insights feature

Negative highlights

🔔

This app hasPush notifications not working

💸

This app hasDelayed transaction visibility and alerts

🔍

This app hasComplicated bill pay interface

🔒

This app hasFrequent login issues and verification problems

🔙

This app hasNostalgia for the old, simpler app

Top reviews

Most RecentHighest RatedLowest Rated

Like the old version better.

I got in easily with my user name and password. But, the platform looks very generic. I like the old layout better. Not sure how to set up “pending charge” alerts. I did see alerts for other things, but not that option. I will keep looking.

Mrs. Soden

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

1/5

App doesn’t even open

Gghjkjkvffthb

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

Disappointed with the “new improved” app

Hate the new user interface. They took away the bill pay button, which is how I primarily use the app. Now I have to scroll to the bottom, click a button to enter the payment center, then a long scroll to find the payee because each one takes a third of my phone screen instead of just the list of names. Too cumbersome. I’ll probably start going to the payees individual websites and make the payments.

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RStanclift

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

Easy, but annoying to download a whole new app

App seems very easy to work with as it’s pretty close to the previous app. I was fairly annoyed that the company didn’t really tell us “you have to download a new app” I thought it was just going to be an upgrade for the old one. Also, because it just came out it’s very difficult to verify via mobile and you should verify via their website first because it won’t send you a code otherwise. Again, the app itself is very easy to use as I’ve already transferred money and it was pending just as a soon as I hit done.

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Chrissie Pietrow

a year ago

Response from developer

We're always working hard to improve the app. Thanks for your download and feedback.

Won’t even send me a email to reset my info

Garbage app

XBOX IS A L.

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

Can’t login

I tied to log in several times. It keeps saying they sent instructions to my email. The last email they sent me was last Thursday, which basically says to use the same user name and password which I’ve been trying to do. They sent nothing new to my email. It won’t let me login . I’m beyond ticked off I have not been able to view my account for days!!!! Half their atms either don’t work or in (not trusted)
areas. I understand it’s the first day of roll out, but since this is a new app why shut down the old before new one is ready?

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678yankee

a year ago

Continuing to be America’s Most Inconvenient Bank

After 4 days of no online banking. Everything was very slow to load to verify my account on the new platform, which is probably a server issue on there end, whatever. Once I got it all set my initial impressions is they added some useless stuff to make their banking look fancier. All my ATM cash deposits are showing as negatives which I’m not sure if it’s because they are marked as pending? My available balance looks right but everything else doesn’t. I’ve been saying all weekend that this update is half scam so that they can charge people overdraft fees for while their online banking was down. Was hopeful for this updated online banking but I think that it might be time to finally switch everything to my Lee Bank accounts.

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BB Whateva

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.