Berkshire Bank Mobile User Reviews

Berkshire Bank Mobile

Berkshire Hills Bancorp Inc

Finance

Reviews Summary

Positive highlights

💳

This app hasSmooth and quick check deposit experience

🔍

This app hasIntuitive and clean interface design

💰

This app hasIncreased deposit limits

🔒

This app hasEasy and secure login

📊

This app hasUseful financial insights feature

Negative highlights

🔔

This app hasPush notifications not working

💸

This app hasDelayed transaction visibility and alerts

🔍

This app hasComplicated bill pay interface

🔒

This app hasFrequent login issues and verification problems

🔙

This app hasNostalgia for the old, simpler app

Top reviews

Most RecentHighest RatedLowest Rated

Very Easy and Smooth Transition

The new app works just fine, as did the old app. The bank sent plenty of emails and notice about the date it would take place and what to do. Therefore I was able to download and sign in on new app with no issues. I have used it daily since and I like it

Tizzi_T

a year ago

Response from developer

Thank you for the 5 star rating.

Can’t login

I tied to log in several times. It keeps saying they sent instructions to my email. The last email they sent me was last Thursday, which basically says to use the same user name and password which I’ve been trying to do. They sent nothing new to my email. It won’t let me login . I’m beyond ticked off I have not been able to view my account for days!!!! Half their atms either don’t work or in (not trusted) areas. I understand it’s the first day of roll out, but since this is a new app why shut down the old before new one is ready?
Edit….
I finally did get the email and was able to access my account. I’m not sure how I feel about the new lay out it’s too new I have to get use to it. But since I’m now able to get into my account I’ll give it 4 srars.

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678yankee

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

great initiative

excellent change. I really like the fact that I can transfer money to one of my friends from the app without having to wait and it's free, great change.

MAGO0616

a year ago

Response from developer

Thank you for the 5 star rating.

Take the money and run!!!!

Been with this bank my entire life. It used to be great before Berkshire took over. Now it’s horrendous. The app changes right when your bills are due causing you 3 days of stress trying to get new app setup. They will not fight to find your money if you get hacked on their debit cards. They don’t value their depositors. Stop supporting warren buffet,he doesn’t deserve to use another hard earned dollar of yours to multiply dollars into his own wallet while We all struggle to live on a day to day basis.

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feedthebuffet

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

Bring back old app

Why new is much worse then old? Before I can see where was deposit done, what branch ,what teller. Not any info. Just Deposit. Before I can transfer any amount inside my accounts and outside. Why is limit 10000 in 30 days? New app don’t have any logic. Bring old app back.
If you not switch back to old platform I will go to other bank with better logic

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Mambor

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

No Notifications

Why would you remove the most important function? I have been using this app for years and you decided it was a good idea to remove notifications? Whoever’s idea that was needs to be replaced.

thisisanicknamewhatever

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

New platform

I’m not one to make comments on reviews. I’m going to keep this very simple, Terrible. Bring back the old online platform. Paying bills online is pretty much useless. I’m one for change, but this does not deserve even one star.

Chuck F1

a year ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

love the update

Much more organized. I love the budget section where I can organize all of my transactions exactly how I need them. The app took some time to be verified properly but so far it’s the best thing they could have done

stargazer🩷💖

a year ago

Response from developer

Thanks for the 5 star rating. We're always working hard to improve the app. Thanks for your download and feedback.

Recent transactions

I like the new interface of the app, one thing that is really bothering me is seeing the recent transactions, I really wouldn’t care, but I’m on all my kids teen accounts and can see every transaction on the Home Screen, I tried searching for a way to remove that but couldn’t figure out how.

Please stop!!

a year ago

Response from developer

We're always working hard to improve the app. Thanks for your download and feedback.

Easy App

This app is super easy to navigate, not that their previous app was difficult. The change over was simple also. The bank gave plenty of time and notices about the new app…so it was super easy to download and use.

Tizzi_T

a year ago