Inaccurate
This bank has been the worst since buying up my local bank. Now with this new app I can’t even get an accurately reported available balance. Poor design or a ploy to get those overdraw fees?
It’s awful…
They new app makes my banking harder. The old one was much more simple in appearance, but far easier to use.
It also took fewer steps to accomplish tasks. I feel like I am “clicking” twice as many things to accomplish what I used to.
Can we go back?
It also took fewer steps to accomplish tasks. I feel like I am “clicking” twice as many things to accomplish what I used to.
Can we go back?
Can't log in anymore
I've been a customer for 27 years. A working app is table stakes for any bank. Time to look for a new one.
Worse than before
How does a bank/app get worse in this day and age?
Some deposits and debits don’t appear for a few hours or a day - even ACH deposits aren’t showing up in transactions - or the available balance - when they usually would.
Some debit transactions are deducted - and then an additional temporary hold is placed.
I will probably be switching to another bank.
Some deposits and debits don’t appear for a few hours or a day - even ACH deposits aren’t showing up in transactions - or the available balance - when they usually would.
Some debit transactions are deducted - and then an additional temporary hold is placed.
I will probably be switching to another bank.
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Log In Issues
I wasn’t sure what my username or password would be for the new app so I clicked the “Forgot Username or Password”. It sent a link for me to reset my password to my email associated with my account. I changed it and was able to log into the app. When I tried to log in about 5 minutes later with my email and the password I JUST changed it to, I was informed that my information was wrong after I just logged in with the same information 5 minutes earlier. When I clicked forgot username because maybe my username wasn’t my email, it only let me change my password. I don’t want to have to change my password every time I want to log into my account. There is also no “remember me” feature to make log in easier. New apps are supposed to be improvements on the last one, this one is worse.
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The original app was better
I’ve had this app for years and never had a problem with it until they did their stupid update. Now every time I log in it’s always something. I keep having to prove I am who I am even tho I enter my password. Or i have to log onto their website and answer all these questions just to check and see if a bill has been taken out yet. Hopefully they figure it out because this is ridiculous
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Response from developer
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.
New App
No problems with the new app. The transition has been flawless.
Response from developer
Thank you for the 5 star rating.
Not receiving notifications
The app itself is fine, but you don’t receive notifications when a transaction happens until you log into the app which if you are busy or something you won’t be able to see.
Response from developer
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.
Notifications do not work & Security features missing from old app
Old app had better card features. Notifications aren’t live pushed you have to open the app to get even an sms update and you only get a single option to lock your card. No withdrawal limiting or location locking your card.
Honestly terrible design. I’ll consider changing my rating if more features come soon.
Fix the push and sms message to actually work already please.
Honestly terrible design. I’ll consider changing my rating if more features come soon.
Fix the push and sms message to actually work already please.
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Response from developer
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.
A nightmare !!!!!
Awful new app . I can’t even get into my account
Response from developer
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.
