Loving the quick check deposits feature
Love how quickly I can deposit checks! My other banking app has it hidden within the account and Im always fumbling around looking for it. Having the button on the first page is great. Also digging the new financial insights tool too!
Miss the old app
This app, looks wise, looks better than the old app. It is not all that user friendly. The biggest downside is the notifications. The app no matter what you do does not send push notifications. I’ve tried several different ways of putting in “custom alerts”, and nothing works. Also, could you put back the quick access pin? Some of us don’t like the facial recognition on our phones.
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So easy!
Really like the new app. Everything I need is right there. No searching for features. Check deposit is much smoother than before.
Definite improvement over old app
The new app looks much more intuitive and has a cleaner design, which is important to me in this day and age. Some of the features have changed and got moved around, but I’ve adapted fast and I’m definitely happy with the new check deposit experience and ability to easily switch profiles! Looking forward to seeing how Berkshire can continue to develop this app.
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Slick design
The app looks great and is easy to use. Homepage layout is clear, one quick glance and I see my balances and transactions, which is what I mainly need if checking on my phone. I also like the financial insights section. Actually would be great to have the insights on the homepage rather than in the More section, but not a big deal. Will keep using.
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App is great
I recently started banking with Berkshire and I’m impressed with their app, it’s very intuitive, easy on the eye, and reliable!!
Easy login
Easy login, love the new look and feel. Intuitive which is great to see
Much better app
About time the bank upgraded their platform. Mobile and online banking is now very good. Really like the money movement things I can do. Plus the interface is nice and clean.
Worst Banking APP Ever
If this app wasn’t already the most difficult one to access, they took it to a whole new level of user unfriendliness with the recent update. They want to be inclusive to everyone except their paying customers!
Bill Pay NOT Intuitive
I use bill pay all the time. Unfortunately, the bill payment center on this new app is anything but intuitive. First, you have to search to find it on the home page (in fact it’s so not-intuitive that Berkshire Bank had the sense to add a “where can I find Bill2Pay” tooltip to help the user locate it). The Bill2Pay section itself is equally as unhelpful. While the bill “cards” you’re presented with might look pretty with the company’s logo alongside the name, the details within the card are missing a key piece of information - The user should be able to quickly see the date that they last paid a biller. Additionally, the previous bill payment center sorted the billers by last paid date vs alphabetical order. This was far more useful as it served as a guide for a user to know when bills were due, based on the paid date order. Understanding that some users may prefer an alphabetical sort of billers, your app should at least afford a user the opportunity to sort either by last paid OR alphabetical. Bottom line - I miss the old app. It’s a bummer that Berkshire Bank had to change it.
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